Inbox has announced that it has achieved the prestigious ISO 20000 certification.
“ISO 20000 is a service management system (SMS) standard. It specifies requirements for service providers to plan, establish, implement, operate, monitor, review, maintain and improve SMS. The requirements include design, transition, delivery and improvement of services to fulfill agreed service requirements.”
Inbox’s achievement shows its commitment to delivering quality IT service management to its customers and its capability to monitor, measure, and improve service management processes. As one of the largest managed services technology players in the country, ISO 20000 will allow Inbox to manage services delivery quality at scale without compromise.