Zong 4G Continues to Improve Its Multi-Channel Customer Service

Zong 4G, is making customer centricity a reality through multiple channels by ensuring support to millions of subscribers across Pakistan. Zong 4G’s teams are available round the clock to provide first-hand care for customer’s queries at all fronts, be it through social media for a digitally savvy generation or the 24/7 available call center, the company is providing convenience to customers from all walks of life.

A cadre of trained customer service representatives are operating a twenty-four-hour call center in four languages; English, Urdu, Chinese and Pashto, even on local holidays.

By dialling 310, the customers can be connected with Customer Representatives. With the solutions on their fingertips, the customer service teams are ensuring to take necessary measures, within reach, to alleviate customer concerns quickly, such as guiding on how to activate 4G.

The new generation customers like to connect digitally, keeping this in mind Zong 4G is offering top-notch services by catering to their queries online. By engaging the digital customer care teams with other operations, Zong 4G is streamlining customer’s inquiries on their preferred social media platforms, like Twitter and Facebook. The representatives are available 24/7 to listen, address and resolve any queries. The customers can discuss their connectivity concerns on live chat too with Zong 4G correspondents on the official website of the company.

Raising the standards in terms of utilizing cutting-edge smart technologies in the field, the company has also established an e-care portal to guide the customer’s on activating packages and utilization of those packages.

Likewise, the customers can also channel their reservations on the e-care portal. Zong 4G is revolutionizing the customer service by engaging with customers in an unprecedented way, solving problems, answering questions, taking reservations and engaging with them on every front.

  • I ported out from Zong this month mainly because of their over-billing issues and lastly because their helpline does not respond even at off peak hours of the day and a wait of 15 min or so. The rep is not connected and they keep deducting call charges of helpline.
    I also discontinued their MBB device for the same over-billing problem at the start of 2018.
    It seems the more clientele they are grabbing the more their systems and operations are failing.

  • Sorry, but this is faaaar from truth. Horrible experience with Zong 4 G Internet since last two months. ( I am their subscriber for last two years now). Last month they sweet talked me into buying their package for whole year and now Internet speed is close to zero. And despite calling their customer service (twice), posting on Facebook, dropping messages in their inbox, it’s still Zero resonse from them.
    Shame on ZONG!!!

  • The way Zong treating Customer Services Officers with less break time for tea/meal, extremely inhuman.
    Yeah, it’s true they can help out in simple matters but for complicated billing issue, they trying to avoid. For last 6 months complaining about services in area but answer planning to start new site in your area – but when : answer unknown time.

  • ایک مہینے سے زیادہ ہو چکا ہے کہ زونگ کی سپیڈ پانچچ چھے ایم بی بھی نہیں آ رہی۔
    اور ہمارے ایریا میں وارد کی ستر ایم بی سپیڈ ہے۔
    اگر ایسا ہی رہا تو جلد ہی واپس وارد پر چلا جاوں گا

  • If someone wish to experience unprofessional and worse customer service, try #TelenorPakistan

    If customer is facing any problem and telenor representative is unable to guide, they harshly end the call.

    If try to contact through facebook, and representative is unable to solve problem, they stop replying back, no matter how much you keep on posting your problem.

    In karachi, if you wish to experience worse face to face experience, visit matric board office franchise. No token system, and only two counters available for thousands of telenor customers dealing.

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