Zong 4G Recognized As A Leader in Customer Care

Zong 4G is also Pakistan’s No.1 Customer Care Company. In the recent landmark achievement, Zong 4G has been recognized as a pioneer in customer care. Keeping the pace with the ever-evolving demands of today’s digital-savvy consumers, Zong 4G is looking after its customers in the right way, at the right time, through the right channels.

According to the recent statistics issued by the Pakistan Telecommunication Authority, Zong 4G has been recognized as an ‘industry leader’ in the customer care with a score of 100% redressal of customer queries.

It is a major achievement of Pakistan’s No.1 Data Network, which places the customers at the core. Zong 4G is continuously strengthening its customer care platforms to provide the finest services to its customers. Zong 4G’s dedicated teams are working round the clock to provide first-hand care for customer’s queries at all fronts. Through adaptation of innovative and advanced technologies, Zong 4G’s contact centers, Smart IVR and E- care platforms are operational 24/7 to listen, address and resolve the queries raised by customers from all walks of life.

Owning to its customer-centricity, Zong 4G values what customer’s feel, what they experience which eventually drives the company towards continuous innovation and modernization by focusing on customers’ needs and providing tailored and timely solutions to all their reservations.

“Our customers are the foremost priority.  We remain committed to providing widest and unmatched 4G connectivity, best solutions and unrivaled customer care services. By hosting the largest 4G subscriber base, we aim to leverage our leadership through our technological advancement and state of art network to ensure the unprecedented experience for customers.”

Zong 4G’s customer-focused approach is a testimony of its commitment to offer the best 4G network to its customers. Through innovative breakthroughs, Zong 4G is leading Pakistan to a high-tech future.


  • Joke of the month, before November goes away.

    • Muhammad Abrar Ali

      Agreed LoL :p

  • Raza

    One of the worst customer service…

  • Ahsen

    Haad ho gayi bhai.
    Zong ki customer care us sa pochain jis ko koi issue aya ho.
    Secondly “Press Release” ka title nahi lagta. :p

  • Raza

    They declare themselves as the best 4G network in Pakistan where they dont even provide VoLTE which is the main feature of 4G and the maximum speed that is obtained in Karachi is around 15Mbps. A 4G network tends to provide around 100Mbps internet downloading/uploading speed. The 4G Speed that is around 100Mbps can easily be observed in the foreign countries like Singapore, USA, Hong Kong etc

  • acha PR ha main awie galiyan day raha tha :D

    PR to apny muh mian mithu banna hota ha yani sara jhoot

    • Muhammad Abrar Ali

      Agreed

      Worst Call Quality Network is Jazz and Zong now a Days

  • Ammad Farooq

    Zong live chat is off from many weeks?
    PTCL zombies without a brain doesnt know above restart your router plug in and plug out your cable.
    In Pakistan telecommunication sector is looting people

  • Zaki Uddin

    it is the most chawal network of pakisPak

  • Karwa_Sach

    How much earned for such pack of lies?
    Worst of the worst customer service received from Zong. Shameless people.

  • Ammar Bashir

    They don’t even reply when you follow up after initial problem has been reported