The Khyber Pakhtunkhwa (KP) police has launched an SMS-based complaint system called ‘Raabta.’
CCPO Peshawar, Qazi Jamil, announced this during a press conference on Sunday. He said that the ultimate aim is to facilitate complainants and make the investigation officer (IO) accessible to the complainant. He added that the new system allows residents to lodge a complaint, even against heinous crimes, by using any mobile phone.
How Will Raabta Work?
Under the system, once a complaint is lodged, the complainant will get to know the FIR number, the section of the law it falls under and contact details of the investigation officer (IO).
Similarly, if an FIR is processed, the investigation officer will also receive the name and number of the complainant.
Following the initial procedure, the IO will call the complainant and will coordinate with him/her. The officer will then inform his senior officials about the details acquired from the complainant and that he is proceeding to the spot.
Once FIR is registered, complainant will immediately get to know following through SMS
• FIR #
• Sections of law
• Name of IO
• Number of IO pic.twitter.com/3lzJzHWlIw
— PTI (@PTIofficial) February 3, 2019
A message carrying the FIR and the complainant detail will also be sent to the CCPO, SSPs and DSPs.
CCPO Peshawar further said that the idea is to facilitate the citizens without troubling them with the lengthy and hectic legal procedures. The new service is expected to bridge the gap between the police and the people, he added.
Qazi Jamil further said that ‘Raabta’ will inform the complainant that their case was registered and was being looked into, they will also get the FIR details without even bothering to visit the nearest police station.
He added that the supervisory officer at every police station will be monitoring the cases. They will get the details and that the investigation officers will give them updates on the case progress on daily basis. Moreover, the supervisory officer will also keep in touch with the complainant for their feedback.
Jamil informed that the system will be expanded in the future and more features will be introduced to make it more useful.