Pakistan Citizen Portal Resolves 63,000 Petroleum Sector Complaints

The Petroleum Division of the Energy Ministry has resolved around 63,000 complaints which were received through the Pakistan Citizen Portal during the first year of the current government.

The complaints were related to its attached departments and gas companies.

A senior official told APP:

The government is committed to ensuring transparency in all public sector departments and making them viable and service-oriented entities, which is reflective of the fact that it resolved around 63,000 complaints just in a single petroleum sector.

The official also said the authority had received 7,082 complaints, out of which it decided 5,909 and granted gas connections to 635 complainants, providing millions of rupees’ relief to consumers by removing their grievances.

He also shared some details regarding the performance of the Oil and Gas Regulatory Authority (OGRA) that provided around Rs. 107 million worth of relief to the consumers. This was done by addressing their complaints against two state companies, Sui Northern Gas Pipelines Limited, and Sui Southern Gas Company Limited during the last fiscal year.

OGRA deals with the complaints against license holders under the Complaint Resolution Procedure Regulations-2002 without any fee, which can be sent through email, online, fax or normal post.

New Oil Marketing Companies

During the period, he said, the regulatory body granted nine licenses to establish new Oil Marketing Companies (OMCs), which would bring around Rs. 4.5 billion investment for construction of oil storage infrastructure in the next three years.

Besides, as many as six companies were allowed to initiate the marketing of petroleum products after fulfilling their obligation of constructing oil storage infrastructure.

He also added:

The new entrants in the marketing arena will increase the competition, which will ultimately benefit the consumers. The addition of new oil storage will strengthen the oil supply infrastructure and back-up storage system of the country.

Similarly, the official said the authority granted various permissions to OMCs and other companies for operations of their newly constructed oil storages and terminals at different locations including Sahiwal, Habibabad, Mehmoodkot, Machike, Daulatpur, Port Qasim, Shikarpur, Kotlajam, and Pattoki.

OGRA also issued a license for the construction of a new oil refinery, having the capacity to refine 200,000 barrels oil per day for five years, adding the facility will help enhance the country’s refining capacity.

LPG sector

In the field of Liquefied Petroleum Gas (LPG), the authority had issued around 96 licenses for operations, marketing of LPG storage and filling plants, construction of LPG auto refueling stations, storage and refueling of LPG.

It had also authorized the construction of LPG air-mix plants and distribution of air-mix LPG through, LPG storage and handling terminals, and setting up LPG production and storage facility besides authorizing two manufacturers to produce LPG equipment.


  • Show the real data, how many complaints resulted in actual issues getting solved? How many issues actually got solved?

    63000 doesn’t mean anything given that most of the time the complaints are closed when they can’t be resolved. This has been my personal experience as well as the experience of a lot of people in my social circle.

    • absolutely true. they just forward the complaint to the concerned department and say it is resolved or partially resolved.. always given them zero star. its just another scam by idiots to gain votes

  • Its all drama. Nothing actually happening. mera toh iptv 1month se karab para hai koi theek nai kar raha hai, ptcl ke ye halat hai toh dosre departments ko chor he doh phir. Imran also proved to be an idiot loser just like zardari and nawaz.

  • Sir I have to fill out the form in a successful eyoung program but there is a problem to CINC entr My conteact no is 03034725775

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