The Civil Aviation Authority (CAA) has introduced new guidelines aimed at resolving boarding issues linked to discrepancies in Passenger Name Record (PNR) details. This move is designed to enhance the travel experience and ensure that passengers are not unfairly denied boarding due to administrative errors.
The decision comes after numerous reports from passengers who faced boarding denials because of mismatches in their PNR information between the time of ticket booking and travel. Recognizing the inconvenience and frustration caused by such incidents, the CAA has taken decisive action to prevent further occurrences.
Under the new guidelines, the CAA has instructed all airlines to ensure that no passenger is denied boarding due to PNR discrepancies. Airlines are now required to strictly adhere to this directive, prioritizing passenger convenience and minimizing disruptions.
To promote transparency and prevent future issues, the CAA has also mandated that airlines update their PNR policies on their official websites. This measure is intended to provide passengers with clear information and set expectations regarding the handling of PNR details.
In addition to airlines, travel agents have been instructed to comply with the updated PNR policies during the booking process. By ensuring accuracy and consistency in PNR details from the outset, the likelihood of passengers encountering problems at the boarding gate is significantly reduced.
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