KPITB Seamlessly Automating Citizen Centric Service Delivery

The Khyber Pakhtunkhwa Information Technology Board is rapidly automating public service delivery across all departments. Under the Vision 2030 of reform. perform. transform. The KPITB aims to go cashless. Recently, the Khyber Pakhtunkhwa cabinet has approved Pakistan’s first public Digital Payments and FinTech Strategy.

The FinTech Strategy includes the digitization of departments, the eradication of cash-based transactions, and ensuring a cashless KP by 2030. Under these efforts, the KPITB has fully automated the arms license section of the KP Home Department. Citizens are paying through “Paymir” – the KP’s digital payment gateway- and applying online through the Dastak platform- Unified Public Service Delivery Platform, without any hassle. The payments collected through Paymir from this one section only, in a matter of a few months, have reached Rs. 2 billion, and 175,000 licenses have been issued so far.

Similarly, in the recent automation efforts, the digitization of the KP Excise Department is worth mentioning. The MVRS (Motor Vehicle Registration System) is seamlessly working online. Now, the citizens can register vehicles, pay token tax, and transfer vehicles online through Dastak; payments are being collected through Paymir. The statistics show that so far Rs. 940 million payments have been collected, 19517 vehicles have been transferred, Rs. 528 million generated from new registrations, and 347 million token tax has been collected.

For the citizens who are not comfortable with online services and prefer a one-stop shop for all public sector services under one roof, the KPITB has launched Citizen Facilitation Centers (CFC), with 2 facilities operational in Swat and DI Khan and expanding rapidly to all divisional HQs.

Digital Muhasil- Fine Collection & Management System for District administrations and Authorities has been implemented throughout KP. Now all the fines are being collected through digital Muhasil. 114 Million PKR fines collected, 13079 total challans generated.

At KPITB, we strongly believe in a cashless economy and moving quickly to ensure, by 2030, we have completely eradicated cash-based transactions. The aim is to serve the citizens, ensure transparency, and make Khyber Pakhtunkhwa the hub of digital governance. KPITB is enabling inclusion and is becoming the heart of governance.

Stay tuned for our amazing new initiative- Digital ID for all. One pass, endless possibilities. Coming Soon!