The Pakistan Telecommunication Authority (PTA) has decided to make calls to toll-free numbers (0800-XXXXX) completely free for mobile phone users across Pakistan.
Under the new arrangement, mobile subscribers will no longer be charged for calling 0800 numbers. Previously, toll-free calls were free only for fixed-line users, while mobile users had to pay applicable charges despite the numbers being labeled as toll-free.
PTA said it took notice of the issue in the interest of consumer protection and user facilitation. The authority initiated steps to address the difference in treatment between mobile and fixed-line subscribers.
As part of the process, PTA held consultations with key stakeholders, including Pakistan Telecommunication Company Limited (PTCL), National Telecommunication Corporation (NTC), local loop operators, and cellular mobile operators. Following these discussions, all stakeholders agreed to extend toll-free calling to mobile users as well.
PTA said the decision reflects its commitment to providing user-friendly and fair telecommunication services. The move is intended to improve access to support services and ensure uniform telecom facilities for consumers across the country.
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At last after 2 decades they at least realised
Is that implemented or is still under process?