The Sindh Police has outlined a streamlined process for citizens to report grievances through the Inspector General of Police (IGP) Complaint Cell, also known as the Complaint Management System (CMS).
The system is designed to address issues such as police misconduct, bribery, and delays in registering First Information Reports (FIRs), and provides multiple channels for the public to lodge complaints.
How to file a complaint
Citizens can submit complaints through the following official channels:
- Helpline: Call 1715 for direct assistance
- WhatsApp: Send details to 0314-105831
- Online Portal: Register and track complaints via the CMS
- Email: Submit complaints at [email protected]
Types of complaints
The complaint cell handles a range of issues, including:
- Non-registration of FIRs
- Faulty or biased investigations
- Corruption and bribery demands
- Police misconduct, including harassment or illegal detention
Guidelines for citizens
Authorities have advised citizens to include their CNIC numbers when filing complaints related to FIR delays.
For further assistance, individuals can contact 021-99212681 or 021-99211663 during office hours (9 am to 5 pm).
The initiative aims to improve transparency, accountability, and public trust in policing by ensuring timely redressal of complaints.
