LAHORE: The government has instructed the Lahore Development Authority (LDA) to introduce an online system through its one-window cell in order to offer various services to the public more efficiently, prevent corruption, and save people’s time and effort.
At a meeting held on Sunday, Lahore Commissioner Muhammad Ali Randhawa, who is also the LDA Director General, emphasized the need for LDA to create a mobile application to facilitate the online submission of applications by citizens. LDA’s IT department has been given the responsibility of developing the app as soon as possible.
According to officials present at the meeting, a significant number of people visit the LDA’s one-window cell every day to submit applications for various purposes such as obtaining NOCs, building plans, completion certificates, and removing encroachments.
This not only wastes the time, energy, and money of citizens but also promotes corruption in different LDA departments. Officials believe that the introduction of a mobile application could help solve such issues.
During the meeting, Commissioner Randhawa directed officials to appoint permanent focal persons to address issues related to the Housing Directorate at the one-window cell.
He also urged the officers to make the identification process easier by utilizing E-Khidmat app and other IT services more effectively with the assistance of the Punjab Information Technology Board (PITB).
Mr. Randhawa emphasized the importance of the people’s time and urged the one-window cell staff to understand the significance of their work. He instructed officers to provide the best services possible to the public as the LDA is a service delivery authority.