Pakistan Telecommunications Authority (PTA) has formulated two sets of key performance indicators (KPIs) to improve and monitor the quality of service (QoS) of ‘Fixed Broadband’ and ‘GPRS/EDGE’ networks.
The objective of introducing these KPIs is to create transparency and set monitor-able standards in fixed broadband and GPRS/EDGE services hence ensuring consumers’ satisfaction.
Extensive consultations with the relevant operators and stakeholders were carried out for the development of these QoS parameters. The KPIs were finalised after discussing the varying views in detail with all concerned bodies, which were incorporated in the final version.
Full Document can be downloaded for Broadband here and for GPRS/EDGE here
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good initiative