Pakistan Telecommunication Company Limited (PTCL) today announced its financial results for 9 months ended 31st March 2011 and said that it earned net profit of Rs. 4.972 billion down by 63 % from Rs. Rs.7.86 billion for the same period last year.
PTCL announced an per share earning of Rs. 0.97.for the reported 9 months of year 2010-11.
Net income fell to 949 million rupees ($11 million), in the three months ended March 31, from 2.5 billion rupees, compared to same period last year. Revenue fell almost 3 per cent to 13.3bn rupees.
PTCL is facing tough competition from cellular companies for its core telephony businesses. Despite new sources of income, on the commercial side, PTCL’s revenues are consistently witnessing a negative growth for last few years.
the growth momentum of PTCL remained strong in emerging segments of Broadband and Corporate Services.
President & CEO PTCL Walid Irshaid commenting on the results said,
I am pleased to announce that we remained focused on our strategy of positioning PTCL as the leading integrated telecom company in Pakistan providing multiple solutions to business and household market segments and extending vital services to other telecom operators in Pakistan.
We remain highly conscious of the fact that our success and growth can only come from satisfied customers and it remains our challenge to provide friendly, seamless and prompt customer’s service.
To this end, we endeavor to embark on several new projects intended to bring PTCL closer to the customers. We strongly believe that PTCL is poised to grow and remain the leading and dominant integrated telecom service provider of choice for customers throughout Pakistan.
PTCL in its statement said that it is the largest Broadband service provider in the country with now over 575,000 customers using its DSL broadband services in over 1000 cities and towns across Pakistan.
PTCL managed to increased its Broadband DSL market share to almost 90 percent in Q3 2011. In addition to this, the Broadband DSL business started contributing over half a billion rupees of monthly revenue to the company’s account, making it the highest growth revenue stream in the entire product portfolio of PTCL.
PTCL needs to work on 2 things quality and service. Because they charging for 4mb and giving 0.7mb to 0.8mb
On my modem I had 4 mbit but i was getting no more than 60 kbyte/sec with speedtest (480 kbit) but sometimes downloads were 200 kbyte/sec (2 mbit). Then I found out my modem had settings enabled for QoS. I turned them off. Instantly 3.4 mbit on speedtest!
Profits going down……….This is nothing but failure of PTCL TOP management. Walid Irshaid is carrying a team to chronies SEVPs and EVPs diped with typical Bureaucratic atatitude who never bother to meet stake holders. No one can enter PTCL HQ unless he got blessings of these highjackers….. They should be sacked and replaced with fresh blood……….After all still most of the money belongs to the people of Pakistan….even after privitization……
Profits going down……….This is nothing but failure of PTCL TOP management. Walid Irshaid is carrying a team to chronies SEVPs and EVPs diped with typical Bureaucratic atatitude who never bother to meet stake holders. No one can enter PTCL HQ unless he got blessings of these highjackers….. They should be sacked and replaced with fresh blood……….After all still most of the money belongs to the people of Pakistan….even after privitization……
Incompetent HR and non availabiliy of required funds to run the network properly.
blame on engineering and operations should come only once the above two issues are resolved.
And then we have the most incompetent people sitting on the board representing GoP as well as etislat.
Totally Non professional & Nontechnical attitide people leading the Technical department as a result of totally Incompetent HR…………..the net result is decreasing profits………….
Each of the SEVPs, CTO, & EVPs are busy in ______……………..they _____ about the company………………All of them are _____…………
they don’t understand the basics…….1st u need to satify ur internal customers, only then u can satisfy ur external customers
[Comment Edited]
Dear PTCL,
I am writing you this mail regarding my concerns of PTCL broadband, I am continuously facing issues since 19th April regarding multiple queries, every day a new ticket number is generated against my query and every next day I get a text that your issue has been resolved, I have always been told that there will be a visit, I have received multiple calls regarding visit, but no one has showed at my doorstep till now. You can see my number of complains since 19th April (Complain numbers given: 07, 41, 13884, 5895, 104, 189 etc), I will not be telling my PTCL number because your system should be capable enough to track my PTCL number against the following complain numbers.
You can listen my call recordings since 19th April; your call representatives have never taken my problems seriously and have always blamed the other departments like exchanges and back-end connectivity issues, who am I to know regarding exchanges and back-end, my concern is PTCL not other departments of PTCL. Even your customer service is not aware of the modem I am using, I had the picture that a good company must have an inventory system and the product you sell to the customer must be existing in your inventory system, but I am sorry to inform you that this is not the case. Every time I call, there are three Steps after hearing long IVR’s for more than 15-20 min.
1. What is your modem model?
2. Are you in front of your system?
3. Please hold while your call is being transferred to technical Support.
Again after listening to long IVR’s, the technical representative requests to access 192.168.1.1, and he asks to reset your password and reboot, still the issue is not resolved, he forward the ticket for visit. I don’t get the point, what is the purpose of technical visit, If you can access everything sitting in your office, I only have your modem nothing else. Your servers are placed at your premises.
I have always been told that the solution time is 24 hours, but in every case it has taken more than 1-2 weeks time, I am sure you must be that much capable that you can calculate the number of hours.
I have two issues from PTCL and I don’t care how many complain numbers you generate and resolve on your own:
1: My internet disconnects after every 20 min for 2-3 sec, which stops all the applications I am running online. I am concern why PTCL can’t have any logs which can resolve the issue timely, the technical support replies that we only see connect and disconnects but still they are not able to solve the problem.
2: I am using a package of 1 MB and according to PTCL, for the benefit of the customer we have increased it to 2 MB, if I am paying for 1mb, I should at least be getting 1 MB rather than just moving it to 2 MB for marketing strategy and not even providing the paid speed.
Now let us all see how PTCL with Net Profit of Rs.4.972 Billion deals an unhappy customer.
Dude,
I feel really sorry for you after reading your sorrow story which took me almost half an hour to go through it. I thought long about it and came to one conclusion.
Study hard. Join PTCL. Become the President of PTCL. Bring the change. Feel the Difference. Say Hello To The future.
There you go problem solved.
For further complaints dial 1217, 1218, 1236. Otherwise dial 1122.
Or may be “Get DSL connection from another operator”