Wateen is Re-launching on October 31st

By Aamir Attaa | 27, Oct 2011 | 86 Comments

Highly anticipated re-launch of Wateen Telecom is to see the light of the day on October 31st, 2011 – we have confirmed with sources.

From what we have heard so far is that there’s a press conference planned in Lahore on the same day in the evening.

New products, network expansion and new logo will be unveiled to the press and select bloggers.

Wateen is availing it’s second chance of getting deeper into Pakistani WiMAX market with plenty of new offerings that include a 2 MB package and further decrease in price for it’s flagship 1 MB package.

We are told that conference’s main highlights would be:

Change in management
Change of Logo (a teaser can be seen in print ad published today)
Network optimization and up time
Price cut for 1 MB Package
New Device

Wateen will target the masses with it’s industry best rate for 1 MB Package, which is now going to be cheaper than before. This will come bundled with powerful new device from GreenPacket.

Packages won’t be truly unlimited – but yes, they are capped at industry best rate.

We know that Wateen customers were not comfortable with the internet down time on Wateen, and this is where the company has worked in past few months. According to this source in company – Wateen has deployed 240 new sites plus optimized another 100 to make sure that there’s blanket coverage with minimum down time.

According to internal sources, Wateen’s downtime is now less than 4 percent – which of course they are trying to further optimize with time.

We will keep an eye on the launch – and will get the information to you as it will happen.

Update:

Here’s coverage of Wateen’s re-launch

Pakistani

“We know that Wateen customers were not comfortable with the internet down time on Wateen”

Duh? Which customers are happy with down time?

“According to internal sources, Wateen’s downtime is now less than 4 percent – which of course they are trying to further optimize with time”

Ok so Wateen provides at best 96% reliability. This is good to know.
- http://twitter.com/sachakaka Sacha Kaka
  
  I am very happy with Linkdotnet DSL service. bus load shedding na ho to 42hours tak ka uptime dekha hay :D
- Chota brutha
  
  Actually if their reliability was 30% before, now itll be 34% which(by their standards) is alot
waqas

Also TV with Shan and Reema
- khan
  
  Somehow i dont like this idea of Shan and Reema… or its may be just me…
http://www.buzzpk.com Handsome

Ya Allah is baar wateen ki service achi ho jay :p
- Farhan
  
  Inshallah Achi hojayega aur Qubee ki tarhan Shuttle device ayi hai filhal.
- Multan
  
  Ahmed Bhai, Har Chiz main Sy Kirey nikalty han Ap :p
  - http://www.buzzpk.com Handsome
    
    @Multan!! lolz.. pesay dety hain muft ka net nahi araha mery ghar :p
    
    @Farhan!! device ka acchar dalo :p speed ani chahiya or disconnect nahi hona chiaya bus
Farhan

This is old news i knew about this news! =D
http://www.quicktijarat.com Zakee

I use wateen and its good when it is working. It usually goes down around midnight but overall its good. But I have to pay 1617 for 1mb unlimited which is too much for me. Looking for low rate even if it is unlimited but lesser bandwidth such as 256kbps, 512kbps.
faizan iqbal

I am very excited with wateen relaunch i am waiting for this for long time and now hoping wateen will give some benefits to its old customers and launch great packages which will make its customers happy and satisfied.
Wimax User

Well that is something I was waiting for. Hopefully they would make a good deduction in 1 mb tariff. I am currently using 1 mb tariff.
http://www.sidebee.com/mobiles/ Mobiles

Really it is the thing which I am waiting for and it is a good news that wateen is coming back.
Jansher

Can any one explain me wat is meant by down time?
- DANISH
  
  Time during which a machine, esp. a computer, is out of action or unavailable for use
- Mishel
  
  Down time means time taken to download something. Up time means time taken to upload something :)
  - admin
    
    you misread this maybe – with down time i meant: jab internet na aa raha ho, jab browsing band ho jaye
  - Saad Waseen
    
    haha awesome!
Ahmed

“Packages won’t be truly unlimited – but yes, they are capped at industry best rate.”

Hope its not the crap we are getting from witribe and qubee.
http://bestbloggingtools.com Faizan

Only truly unlimited packages can make wimax competetive.
Ab!

hmmm Pta chal jay gai 3 din baad kya teer marte hain wateen wale.
6 sal mein website to update ki nhi inhon ne
- shahidbokhari
  
  Yes this is really amazing that they havent made any changes in website since long. but i hope this time everything is going to change.
Anwer Ali Baloch, Quetta, Balochistan

A good news indeed. We welcome the WATEEN back with open arms. But there are many big issues to be resolved. 1. Limited COVERAGE Limited Customers: What will be the Coverage area? Presently here in the whole of Balochistan Province WATEEN wireless service has its coverage ONLY in 1 city (Quetta) and it is not available anywhere else, not even in the most important Industrial City (HUB) which is only 15 kilometers away south of Karachi. 2. Slow SPEED Lost Customer: A Customer nowadays needs REASONABLE SPEED sufficient enough for watching web TV, Videos, Video Calls, etc. If the Speed is slower to support such things it will definitely mean LOST CUSTOMERS as people now prefer PrePaid. Take for example, I bought a PTCL EVDO USB in June, 2011. It claimed Speed of 3.1.mbps. But it failed to give me speed even equal to dial up. So, I simply threw it in Dust Bin. I am sure WATEEN has Graduated from its past good and bad experiences and STRONGLY Suggest for them to continuously focus on the Coverage and Speed of their Service, otherwise they are not going to be successful in long run. I hope for the best and wish all the best to the WATEEN and looking forward to be its new prepaid Customer alongwith many of my friend and family members who are also waiting.
- Wimax User
  
  Well there was an interview of CEO of Wateen in which he said Wateen is working to expand it’s operations in rural ares of Baluchistan. SO hopefully you might get wateen services in other parts of Baluchistan too.
Imran Shah

Amir bhai i don’t get it, how hard is it for their corporate heads to understand that the main issue with wateen’s packages is the DATA CAP. Monthly charges do matter to some extent but as they are already providing better customer support and service quality i don’t think it should be a turn-off for potential customers, myself i have thought like 1000 times of getting wateen but The only thing that scares me is the data limit! they are re-launching so a little experiment won’t hurt just remove data cap for sometime and watch how many new customers they can grab!!!
- admin
  
  I agree – the main hurdle for masses is the data limit. When we tell them the same, they say k only 5-10 percent users cross the limit and they are not their target audience. They brag about the quality they tend to offer by limiting the cap.
  
  One needs big heart to remove the data limit, but what they can do is to enhance data limit to like 200 GB, that’s 6.6 GB per day – which is sufficient enough for 99.8 customers. This is how WiMAX operators can call it unlimited without fearing the abuse. Even 150 GB per month, that’s 5 GB per day will work for many.
  
  Now don’t ask me what internet users will do with 5-6 GB of daily data limit.
  - AsadGhumman
    
    The thing that you guys need to understand is that unlimited is almost to impossible when we talk Wireless technology & that too in a shared environment.
  - Fawad
    
    Well then who exactly is WATEEN’s Target Market? I mean you can’t change the Market or it’s requirements.. you TAILOR your product accordingly.
    Service Quality aside, A simple NET user (who doest care either its WIMAX or DSL) Wants UP-TIME & his YouTube running without snoring & sufficient data limit that satisfies his torrent crunching habits. even if they charge slightly high… POWER USERs will pay . If they can’t even understand that. Then there will be another relaunch… & another & on n on..
  - http://www.abdulqadoos.com Abdul Qadoos
    
    but unfortunately wateen is planning to limit its users to 25GB
    - http://www.letshostpk.net Murad
      
      now wateen student package downloading limit is 25GB :(
telecomguru

lets see what the new management team can deliver. So far the signs are positive…
Imran Shah

And to those who are pissed off about data caps, Chill guys these greedy people are learning their lesson (the hard way)! think about it people always whine about PTCL CS being bakwas and all yet they have the largest market share, it maybe due to the monoply of ptcl but main reason being unlimited data plan on 1mb and 2mb packages, So yeah yeh qubee wateen witribe a jayeingay line per abhi inki balance sheets mein NETLOSS hi rehne do, laton ke bhoot “baton aur customer reviews” se nahi manty!
Hamayun khan

I used wateen services for 1 year and i dont remember any downtime in wateen although i’m a full time internet user.

but when i shifted my home there was no single signal from wateen so i stop using wateen
http://www.vmakerhost.com vmakerhost

yaar i have to travel from khi to hyd
my wateen wimax not work in hyd
(i buy it from khi)
any solution?
MUDASSAR HASSAN

I use wateen and its good when it is working. It usually goes down around midnight but overall its good. But I have to pay 1617 for 1mb unlimited which is too much for me. Looking for low rate even if it is unlimited but lesser bandwidth such as 256kbps, 512kbps.
Abubakar

Yesterday i got a sms and it was about the wateen new package offer.

1mb for 800

i think this would b the minimun 1mb offer by wateen with may b 8 or 10 GB limit.
- Farhan
  
  this is old package sms new package will be announce on 31st.
  - Abubakar
    
    yeah may be you are right bro. but in the sms it was mentioned that its wateen new pacakge offer.
    
    now, lets see
Ivarbiggun

Isn’t it an embarrassment for Wateen to admit after 5 years of operation they failed. Why waste everyone’s time !
Ivarbiggun

Went to the Wateen website ! Typical quality from them

http://www.wateen.com/ErrorPage.aspx
http://carooms.blogspot.com Mohsin Raja

Salam, PTCL dsl is only in my area. Thnx ptcl, Feel the gud.
pakiiiiiii

good luck Wateen
Xahid

I hope, they don’t “Fail” the 3rd Time …

Good Luck to Wateen, the major problem with Wateen is that, they change their technical staff like we change the clothes every day, and they don’t use merit system for their technical staff, all employment is based on “relationships” the Major Failure for any company or at least they should empower their technical staff on the merit based.

otherwise, their is no use to spend millions on marketing, they will remain a Failure company !!!
- Shahid Saleem
  
  – I hope, they don’t “Fail” the 3rd Time …
  
  Same logo as Google Wave…which failed…who knows…
imkhalid

WATEEN
Useless WiMax Broadband Service of Pakistan
Anonymous

I m using wateen jupitor , and i want at least 2 mb connection with virtually unlimited connection ( like currently 1 mb with 1000gb cap )
- Farhan
  
  Now wateen will made limit on unlimited.
- Shahid Saleem
  
  Do you want a magical pony too???
  - Saad Waseen
    
    lol. while you’re at it, get me the bat-mobile!
AsadGhumman

Note for those who are complaining about data cap, here are few things for your consideration:

Wireless is a shared media so practically it is not possible to dedicate a particular channel to a particular user for too long especially for home users. So there is always a compromise between data rate or contention rate. Either you have to make sure that the user who has paid for 10-20 GB actually gets what he is paying for or you can commit unlimited & then apply heavy contention rate so that download speed is down to dial-up level & you can’t even get 2GB a month.

Technically it is possible but since practically it is impossible for home users, so those ISPs who claim unlimited packages are actually fooling customers & I would suggest readers not to believe on them.

Our focus is to actually fulfill what we commit with the customer unlike most of the ISPs out there.

Those who need dedicated speed with unlimited packages can avail Wateen’s best in town corporate packages either on WiMAX, Metro Fiber, GPON, HFC, & DVB-S2 access technologies.

Wish you all the very best experience with Wateen!

Regards
- Fawad
  
  very well said … Sadly most USErs wont understand what you informed them…
  But thanks for sharing.
http://dramasonline.com Pakistani Dramas

Wateen is no doubt much better than PTCL .. Even in its 1mb Package.. :)
Muhammad Saad

Wateen jab tak PTCL k takar k rates nae day tab tak it won’t get top of the line..
1mb unlimited 1200rps
2mb unlimited 1500rps… Yeh rates honay chahiyeh.
- Ab!
  
  Yeah,,, I agree wid u
- Really?
  
  Yes. Otherwise I am going to switch real soon.
Babar Zeeshan

Well after reading all above coments on the behalf of wateen telecom,I strongly condem that we have poor services then Wi-tribe or qubee, infect the reason is that wi-tribe or qubee had limited coverage and there services just only cover limited areas, mashallah we have blanket coverage in lhr, khi, islamabad etc now our new management is reanly focused on quality and quantity both is sales and after sales support, yes we are launching new tariffs and new pakages, and we are still poineer in Wimax in pakistan, having our on fiber network and strong media, we have also improved or wireless telephone network services, I strongly advise all perticipents once must try wateen telephone services you will realy feel a difference as compaired with ptcl or worldcall also we are low in tariff.
Inshallah we will lauched a new wateen from 1st of nov. 2011, Our CEO did extra efforts to bring the wateen in new Aera.

Regards,
Babar
feel free to send emails and comments at babar.zeeshan@wateen.com
Attiq

wow! thank you wateen uh make my day.i was waiting 4 this news.can’t w8 to upgrade to 2mb :D :Pp :)
http://www.wateen.com Nasir malik

Dear All,

Wateen Will Come with Fully solid managment system.You will see All latest Technologiz in Wateen.i am Using nd now i m feeling wateen,s service is so fast and gud.Aftr Relaounch you will get a very gud pakig on 1mB.Best Of Luck Wateen and Welcome Again :)
Hello Again

Wateen Telecom Limited is going to turn around Internet and Voice Solutions and Services of Pakistan.

Get ready to absorb the energy of the brand coming your way.

Get ready to experience the change in your lives.

Get ready to enjoy seamless connectivity and outstanding customer care.

Get ready for WATEEN.

Hello Again….
- Bunty
  
  You are from Wateen as it is obvious from your post but I will take your comment with a pinch of salt as marketing campaigns are different than actually proving it. We have already seen a lot of promises not delivered so let’s see this one too.
Atif Sarwar Malik

Its good that a wireless operator is enhancing its packages and offering, it was demand of the users. Wateen no doubt currently largest Wimax provider and perhaps users were looking for new packages from a long time specially in cities where no other wimax provider is present, because fix line have many issues.
riz

what about the share price of wateen. will it recover after relaunch. what will be EPS of wateen for financial year 2011. will share agian touch Rs 10. any input
Wateen User

Why this is not working?

http://58.27.179.132/selfcare/
- http://ssgic.hadithuna.com ssg
  
  Because http://selfcare.wateen.net
  
  Now redirects to following address:
  
  http://10.16.89.30/selfcare
NotAWateenEmp

It is interesting to see how many Wateen employees have the spare time to comment on this forum when they should be working on their relaunch.

Farigh!
Really?

Well today Wateen showed up the nastiest problem it has shown since Aug 2010 I guess.

Most of the time I was happy with how Wateen kept their network up with good speeds. But not since last few months. First website takes minutes to load. And browsing can get slow suddenly to the point you get few KB/s that can take half an hour or more to load a small youtube video.

And today, It showed me same problem that made me leave my last ISP in 2010. Wateen server’s were sending me cached pages. I could not see the files I uploaded to my website. And even worse! When I signed up to my freelancing account it was showing someone else’s details! I believe it was a Wateen user logged in to account some hours ago and page was cached. So today each time I log in I see HIS details! This is ridiculously stupidly dangerous !%$@%. I don’t want to loose my account and more because of these critical ISP flaws as they will show my account to someone logging in after me.

Searching on google, this news came up. I was itching to see something like this coming up from Wateen and I even emailed them about upgrading their service and lowering their rates.

Just some days and we’ll see. I hope Wateen becomes my favorite again after all these nightmares of experiences.

For now, FIX THE Cache CRAP first.
Shahood

That’s good news. I ve been a happy Warren customer for past couple of years. All I want is more speed coz 1Mbps in just nothing. There should b packages of 2Mbps and even more. This is a time of HD videos streaming and downloading and if u can’t do it comfortably
Shahood

That’s good news. I ve been a happy Warren customer for past couple of years. All I want is more speed coz 1Mbps in just nothing. There should b packages of 2Mbps and even more. This is a time of HD videos streaming and downloading and if u can’t do it comfortably, the utility of ur internet connection is reduced to half or may b lower even. So it is a very good news for me me and I’m looking forward to it eagerly. Hopefully old customers are duly taken care of when this launch is made.
http://www.faizaniqbal.com/ faizan iqbal

Hey,
what happen its 31st but can’t find any update is there any news about the relaunch ??
Ahmed

Their website now says “Coming Soon”. But its 31st Oct already.

http://www.wateen.com
- http://www.myliteraturetechlife.com shk
  
  I just called wateen help line, call connected after 13min of waiting line..and the guy was in hurry..said that relaunch is on Nov 01, not Oct 31
http://www.wateen.com Jahanzaib Khan

We have a cross fingers and waiting…..
But we will “Hello Again” with lots of new changes.
For any query,any order, contact: 0323-4478113
- http://www.myliteraturetechlife.com shk
  
  are you from wateen?
  for any order, would you like to provide detail of new prices?
  - Farhan
    
    New packages will be announced after 12 a.m
    - http://www.abdulqadoos.com Abdul Qadoos
      
      now you want me to do not make recharge until the announcement of new packages
Umer Inayat

waiting……..waiting……waiting
where is wateen relaunch :(
and where s press conference :(
http://watchonlinemoveis.com/ khalil

they should work on customer support too.
Pingback: Wateen Re-launches With Some Major Announcements
http://www.wateen.com Babar

Finally we create a new revolation in WiMax industry today. After reading all above comments let me tell you about the product. Look some of you people write about DSL, well DSL is dependent on a perticular telephone exchange which is using the copper wires for data transfer, and there sharring rate is much above they said. There is difference between WiMax & DSL, we have 100% fiber optic through which we are transfering the DATA. Today we introduced new packages in the market, which are quite comperiate and affordable. And another big news we introduced new SHUTTLE which is realy awsome in working. We have some curtain goals and targets, we en-hanced our customer support and customer care. Inshallah every customer will see a big change in wateen now. The CEO & CCO showed us a greate path, no dout we are still pioneer in the country in WiMAX, and we will prove wateen is best in quality,quantity etc. I request all those customers who left wateen because of some curtain problems come and join us again, Inshallah we will not loose there trust and provide them awsome services.
Feed back and coments are required.

babar.zeeshan@wateen.com
Wateen Telecom Country Head Office.
4th Floor, New Auriga Centre Gulberg II Lahore
Imtiaz Razzaq

i think i am wateen customer for the past 3 year.
they are bull shit and nothing more than that.
I am doing job in qatar and now i am totally dependent on wateen. and with launch of new wateen ,all previous service has been collapsed. getting error while recharging account.
Mac address error
http://FacebookUser RANA SARMAD KHAN

Plz Wateen Franchise Open In Khanewal Near The Ahl-e-Hadees Chownk…………..PLZZZZZZZZZZ
http://FacebookUser RANA SARMAD KHAN

Plz Wateen Franchise Open In Khanewal Near The Ahl-e-Hadees Chownk…………..PLZZZZZZZZZZ
irfan

Babar Zeeshan,

yes its true you people launch new packages.
But what about the old customer,my ZTE old device is faulty since 15 October2011 but still waiting for new device ..u people forget the old customer and try to catch new customer.
it is fair.
Each time i call they give me new Ticket but they did not sort out the problem.
my latest ticket is 3382628
what ever u pioneer in wimax or not BUT U PEOPLE STILL NEED SOME CUSTOMER CARES TRAININGS.
thanks
Irfan
IQBAL AZAD SYED

Not Happy to Hear that as they are a Group of Irresponsible People who know nothing about the Basic Ethics of doing Business. Last time, when they launched their products in Pakistan, they left no stone unturned to fool the people and collect money by declaring the premises fit for a Wireless Phone/Internet Connection and later having hesitation in returning the Money and if in some cases they returned it but deducted considerable amount in the name of Admin Charges. So the Best & Simple word to describe them is CHEATERS and nothing else. People be aware of their this practice before making any commitment with them and that is a Sincere Advice.
http://www.wateen.com Babar Zeeshan

wts ur user name let me check and solve ur issue