We know that Mobilink and Telenor had increased helpline call’s rates (which are now Rs. 1.21 including tax per call), following them now Zong and Ufone have increased help line call rates too.
Now all calls made on helpline will be charged Rs. 1.21 per call (including taxes) on all networks, except Warid. We are sure warid will follow the trend in a day or two as well.
The bad thing is that none of these companies notified their customers in advance about this price increase, neither by print/electronic advertisements nor the SMS. It is interesting to note that cellular companies can easily afford to send KFC/McDonald’s promotion offers via SMS but not a notification about sudden increase in call rates.
I hope PTA holds authority to impose fine as well other than just the warning messages!
