Why and How I use FREE Broadband with Link Dot Net

Disclaimer: Being a terrible victim of Link Dot Net, following story may not have neutral approach.

In the first part I will narrate why I am using Free Broadband, and what factors forced me to do so. In the latter part, I will tell you how to use FREE Link Dot Net services ; -) so keep reading!

I am using Link Dot Net for last one year or so, that’s when the company commercially started its operation in Islamabad. It was going good – though there used to be some disconnections and speed issues, but I never shouted much on them. This guy, Khurram used to come on monthly basis to my place to collect the fee (They charge Rs. 50 for home collections, and i was availing the facility)

Until lately, my connection got suspended due to non-payment. (This happened last month). When I called LDN helpline (7 PM, last month) I was told that you were kicked out of the loop due to non-payment, so wait for tomorrow and pay the bill before we restore your services AND DON’T CALL AGAIN. In short, all my requests and pleas were put on deaf ears by the CSRs and the team-lead.

I even threatened them that I will disconnect my connection, and will go to Micronet; and you know what, team lead welcomed me and said he will send someone to collect the modem in the morning.

In reaction, I sent an email to support manager at Link Dot Net and CEO of the company, which is shared at TGP as well, it was as following!

from    aamir attaa <[email protected]>
to    [email protected], [email protected], [email protected]
cc    [email protected] (CEO)
date    Tue, Jan 6, 2009 at 2:43 PM
subject    Awfully Ordinary Customer Support at LinkDotnet

Ms. Fatima Saleem,

I am writing this email with reference to Link Dot Net DSL connection that I have been using for last one year. Despite many issues, I am a loyal user of Link Dot Net.

Yesterday, all of a sudden my Link Dot Net account was terminated due to non-payment, despite I have repeatedly asked your sales’ person (Mr. Khurram @ Islamabad) and support guys to collect my payment on due date, every month. However, their negligence and my busy schedule didn’t allow me to deposit the said payment of one month and consequently my account was suspended at 5:00 PM yesterday (Jan 5th, 2009).

When called your customer support and spoke with Mr. Ahmed (Team lead), all my requests were put on deaf ears. This gentleman was not considering giving me a single grace day in order to keep my connection alive for the night. Resultantly, I had to remain without any internet means for more than 24 hours – the most awful experience i ever had in my life.

I protest against the practice and demand a policy change for account suspensions, especially for those customers who pay monthly bills via home collection service. A company where customers are taken for granted and are dealt in a way like Mr. Ahmed did was not comprehendible.
I hope you will take necessary actions against this, and will respond to my query positivly.

Regards,
Aamir Attaa

In response, a guy called me and told me that they are working on the issue and are receiving complaints from other customers in this regards as well. In short, he confirmed me that this will not happen again.

Now this month, before the due date, I called Link Dot Net helpline and requested them to send the salesman to collect due payment.

Next day was Sunday, and on Monday I was out of station, resultantly, I missed a call from their Sales Guy. When I got back in the evening, I figured out that DSL is down. I wasn’t expecting the suspension this time, but alas.. it was indeed the suspension.

Until now, I was sure that this company is not going to get better… and they will keep bugging their customers. For the sake of formality, I asked CSRs and Team Lead to activate my account, but nothing happened.

So this is where I decided to ditch the company, and started using their services without even paying them. I am using this free account for last 4 hours, and I know this will account will keep going for unlimited time, let me tell you how!
I am justifying my situation as I can’t afford to remain offline for full 24 hours, and that too not for my mistake.

link_dot_netHow to use the Link Dot Net broadband Services for FREE!

  • Open browser
  • Give an IP: 192.168.1.1 (in address bar)
  • Put admin as username and password too, and login.
  • On left menu, there is a button “Quick Start” – click on it
  • Now in the username and password section (as given below) you can give username and password of any friend. And then click on connect…!
  • in username it will be in this format: Phonenumber-account-name (051-XXXXXX-aamir) + Password will be the phone number.
  • Here you go, you can login with any active account in parallel from multiple locations.
  • I am using my office’s login details at my home, and I am enjoying the luxery.

NOTE:

  • You must be Link Dot Net subscriber, in order to use free services (Means that LDN must have jumped in your line through exchange)
  • Speed will depend on the account’s you are using.
  • You will get full speed limit on all locations, meaning that if 5 people have logged in with same number, which has 1 MB limit, all connections are likely to get 1 MB speed each ; -)
  • In case you use trick for using free internet broadband on Link Dot Net (mentioned in this post),  it may lead you towards legal action against you!

So, enjoy it before Link Dot Net guys fix it.

I hope Link Dot Net folks will take my complaint as seriously as they will start debugging this flaw in their system.

Link Dot Net guys are not welcome; if they want to thank me for pointing out this flaw in their system. However, i will appriciate a policy change in their account Suspension policy (especially for those customers who pay their bills through home collection service).

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • Shoby

    waoo! can i have that user name and pw?

    lol :)

  • Farhan Janjua

    Horrible customer relations policies!

  • Muhamma Abrar Naeem

    u have one absolutely right , an if i was in ur situation i will do the same. Those corporation who do not respect their customers , they deserve this.

    I am with you Aamir Atta !

  • hammad

    i am using this from a while , but i think know LDN will take it down because it get Published :(

  • Salome Khan

    Wow, that’s a bit uncalled for. Instead of proving that you were in the right, you may have just joined cadre with the company.

  • Saad Ibrahim

    Hey Aamir! Well… if you are using someone else PPPOE username password then they can’t login but well you are using your own so its fine! well you know that you can also easily steal other people’s PPPOE username/password :P and the speed doesn’t depends on the username password its capped from the exchange (maxcom and ptcl do that)

    • thanks for the info… helpful as always!

  • Mudassar

    I guess your intentions may be right, but this is not the right way. This is clearly stealing or mis usage that we condemned all around.

    I think better way to protest is write an email to concerned authorities as u did and then disconnect you relation as customer.

    And also post it here and there on blogs to like this to make sure they take it seriously. Alas we either don’t have enough customer protection laws or our judicial system is so bad a common man always pray to stay away from it.

    These kind of things are happening all around by all kind of companies from big to small. We need to make them realize how bad this can effect them.

    Regards
    Mudassar

    • @Mudassar, i appreciate your words.

      I posted this topic for 2 reasons,

      1 – To protest against the company and make them realize about their ordinary behavior towards customers.
      2 – To let them know the loophole, so that they may rectify it in the end

      I have emailed this post to concerned authorities at LDN, so now their executives know the loophole and will work on it. (I am technical guys already knew it).

      I hope both purposes will become resultant.

      • vicky

        Mr Atta Well Done.
        I may Appreciate You if u write Something seriously and Honestly spaking.Most Of them are BLUNDERS.Name of Team Lead u call etc.
        Let me inform u Mr Atta (As u are well Technical Person to get Bugs in ISPs)You were Using Prepaid services Not postpaid.
        If Any ISP gives you a single day after your Due date i think he is giving u much favor.
        I m using Link dot net from last 6 months.
        CSRs of Link are working well as they resolve my Issues over the Call.I think so its Enough to Prove good srvices.

        I hope U will never Mind.

    • Dark

      @Mudassar,

      i agreed with him,there are other big player in Market and last day’s also listen about wateen fraud at http://www.wiredpakistan.com/forums/viewtopic.php?id=4457
      so we need to realized them but this kind of act is not good.i am using LINKdotNET from a Month but never faced any Customer services issue.

  • Adeem Basraa

    btw i m also using free link dot net account since 3 weeks. Easy way, returned there modem, buy another one and continue using your old account. They didnt come back to disconnect it from exchange… Hope someone like this idea too…. I really hate there customer service!

  • Adeem Basraa

    i mean, buy another modem and configure it with there settings. They didnt suspend your account if you returned their modem

  • i ve been a user of LDN since day one. their customer service sux. aamir this is so so so bad :( you shouldn’t have done this.
    this post should have been yesterday, i deposited my bill today :(
    they just suspended me last evening,
    i have so many asterisk based names for their CSRs
    some of those are given below
    ****** ***** ***** ***** **** ***

    • @DuFFeR, lol… you should have checked the blog in the morning, because i posted it last night… : -P

      Bad Luck

  • Blog For Mobile Lovers

    ya its right the services which don’t respect their customers should be acted like this

  • Masroor

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  • fk1

    hahaha nice amir, u gave me an idea how to hack peoples account….

    now i m using ptcl 2 mb package by giving 512 k price…… and ha 1 more thing (*i am responsible for all damage be done if they caught me*)
    :)……….

    thanks amir

    • Saad Ibrahim

      @fk1, impossible

  • fk1

    everything is possible in the world…. especially in Pakistan.. haha

  • njam

    HAA HAA this is some fantastic work Aamir i should have thought of that i was in the same rut mess made by LINKDSL as you were my friend and i tell you one thing you got it justified same should go to those pricks at WORLDCALL aswell they are the biggest frauds,cheats and liars and they have absoloutly crap policies,THIS MESSAGE GOES TO COMPANIES LIKE WORLD CALL AND LINK DSL (RESPECT YOUR CUSTOMERS AND GET YOUR SO CALLED SHIT POLICIES AND YOUR CSR’S BEHAVIOUR RIGHT OR ELSE) YOU HAVE BEEN WARNED.

  • Link dot net is acually a merged up company of DOLS and WOLS made by Orascom. Like Mobilink, link dot net also have mal-attitude and idiots in their staff from top to down).
    Now due to problem they are hiring people from Cybernet to help them out.

    When I planned for DSL connection at my office and at home, I called most of the DSL providers and some of them (SALE Staff)even came to my office.

    Being a Cybernet guy, i have to say that the cost of 1 MB is nearly the same as all DSL providers but Micronet provides better service (Even though Cybernet has plenty of bandwidth) and better customer support and grace period of 24Hr and sometimes more.( the Last thing is really impressive)

    Anything if missing is a little poor attutde of field customer technicians (but that can be overlooked as they are merely Metric or FSC passed)

    Otherwise HOORAY forMicronet Service and I recommend Micronet to all.

  • Umair

    I agree, generally Companies in Pakistan suck big time in CRM.

    But Bro Atta don’t you think that you are also responsible for your situation. It’s not 100 percent LDN’s fault, is it?

    If it’s there company policy that they don’t allow grace period then you can just submit your charges on time.

    You cannot rule out that it’s all in all LDN’s problem to collect money from you. Sometimes they did not honor their commitment and sometimes you were occupied with other stuff.

    I hope all of us try to see the situation in a balanced way.

    Bro Atta I hope after a year so have some good internet connection. :)

  • M.Zeeshan

    WellDone

  • Huzaifa

    As you were saying that u can use free internet** and
    also they are not listning u*
    *I totally disagree with your point
    **This cant be happened

  • Matloob

    I have got rid of my ptcl/link.net/worldcall accounts, and now I use wi-tribe’s wireless device. The best people in the business, so far.

    Most companies do not care if you discontinue their services. All they are interested in getting new connections. PTCL salespersons were going door-to-door offering unlimited 1MB package for rs.300/month only. A lot of people including myself filled out their forms. It turned out that they were just trying to reach their target for new orders to get commissions. PTCL does NOT offer unlimited 1MB package for rs.300.