PTA Asks PTCL to Advertise De-activation Process of Voice Mail

Pakistan Telecommunication Authority has asked PTCL to advertise procedure of de-activation of Voice Mail service in monthly telephone bills.

A source from authority has confirmed us that PTA has asked the landline giant to educate their customers about how to de-activate the voice mail service, which was self-activated on every phone. Source further told us that PTA took this action after receiving huge amount of complaints from PTCL’s subscribers – also the issue was raised in the National assembly standing committee on information technology in the first week of December, 2008.

PTA has also directed PTCL not to pre-activate Voice Mail service in those areas where service is being launched.

Following are some useful commands for your PTCL number

1)call Forwading Unconditional/Immediate
To activate
*21*Telephone number#
To De-Activate
*21#

2)For Busy
To Activate:
*09*Telephone number#
To de activate
*09#

3) For No Reply
To Activate:
*06*Telephone number#
To Deactivate
*06#

NOTE: Telephone numbers must be given with city code such as  (051-2233444)

Normally, when voice mail is activated, your PTCL number is forwarded on 1276. So make sure that you de-activate all forwarded calls. For the purpose dial following commands from your phone.

• *21#
• *09#
• *06#

Once these three commands are dialed, voice mail will be de-activated. In case of further assistance, dial PTCL’s helpline