ZONG has successfully revamped its website. New user-friendly features which have been added to the website include value added services activation facility, online chat to provide online support and poll for customer feedback.
ZONG has shown tremendous growth in the telecom sector. Keeping in mind the growing number of its subscribers, the company is continuously striving to facilitate its users through state-of-the-art services, said a statement issued by the company. Revamping its website is one such effort, it said.
The updated website now features new theme, improved text, novel artwork and a brand new value added services landing page.
Sajid Mahmood, Chief Information Officer of ZONG says, “we are always trying to meet the ever changing and challenging demands of today’s customer. Today, internet has provided people with a platform bigger than any other knowledge base. Taking lead on the opportunity, we have re-vamped the complete ZONG Website. We have incorporated several changes and plan to continue bringing such transformations at regular intervals. The new website is user friendly and is designed while keeping in mind the ease of our subscribers.”
The latest online Value Added Services system will allow the customers to subscribe to all SMS based value added services directly through the website. Through the online chat facility, users will be able to register their complaints, queries, feedback on services by chatting with the customer relationship officers in real-time. Online-poll will be used to seek customers’ opinion on varied topics.