SAMENA Telecommunications Council has elected CEO and President Pakistan Telecommunication Company Ltd (PTCL), Mr Walid Irshaid, as the new vice chairman of its board of directors.
Mr Irshaid succeeds Mr Riad Bahsoun of Telecommunications Information Technology (TIT). SAMENA board of directors now comprises of 11 major regional operators, including, Batelco Group, Omantel Group, Saudi Telecom Group, Etisalat Group, Orange-Jordan Telecom Group, Qtel Group, Turk Telekom Group, PTCL, Viva Kuwait, and Bravo.
“Mr Walid Irshaid’s election to the board adds to the leadership support that Sheikh Mohamed bin Isa Al Khalifa, Group CEO of Batelco Group, is now extending to SAMENA as its chairman,” said Chief Executive and Executive Managing Director SAMENA, Tom Wilson. “SAMENA is making strides on multiple fronts, of interest to our operator membership, and Mr Irshaid’s leadership and experience in the regional ICT are precisely what SAMENA’s membership will gain from.”
“It is a great honour for me to have been entrusted with this esteemed position,” said CEO and President PTCL, Mr Irshaid. “This new honour for PTCL actually reflects SAMENA’s recognition of our company’s frontline role in fostering and leading the telecommunications revolution in Asia.”
In his capacity as vice chairman of SAMENA, Mr Irshaid will aid SAMENA’s relationship-building efforts with policy circles in the SAMENA region.
“As SAMENA Vice Chairman, I envision this as a great opportunity for PTCL to expand its outreach with both regional and global players thus, putting Pakistan firmly on the international map as a global telecom market leader,” said Mr Irshaid.
An international information and communications technology (ICT) expert, Mr Irshaid has more than 30 years of professional experience in the Middle East, North Africa and South Asia regions. Throughout his career, he has led a multitude of high-value telecom projects in several markets. His previous international stints include Emirates Telecom (Etisalat), Datanet (Lebanon), Paltel (Palestine), and FLAG (Middle East and North Africa).
SIR I HAVE APPLAYED FOR BROADBAND THEY HAVE INSTULL IT IN ONE DAY ON 24 JULLY BUT IT IS NOT WARKING I HAVE COMPLAND IT FOR MANY TIME BUT THERE IS NO RESPONCE MY COMPLAIND no IS 48 I AM FROM kARACHI MY PHONE no 021 35883933
To,
The President of ptcl tele comunication,
Subject: Charging PTCL undue bills
Dear Sir,
It is very sad to say that the when PTCL privitized its working efficiency is found totally failed. When PTCL did not privitized only line mens use to take 100 rupees a month extra and PTCL service was never be fail what is happening now a days.
I have a connection of DSL in home My whole childrens study has mess up due to in one month only 7 to 8 days DSL work and your staff send us the complete bill of whole month..Now from the last three months internet work for 23 days on different dates.It is requested that you hand over PTCL back to the govermet or change your staff.Currently DSL service is also out of order from last 20 days.
Your sincerely,
Kamran Tahawar State life housing society 210 G block.
cell no: 03236231087
DSL no 04235921752
New connection was requested on fiber optic that PTCL promised to provide because optic figer line is available in my area but in fact connection was given on coper wire. Now when i know that PTCL lied to me and they accept that it was their mistake , they are not chaning my DSL to fiber optic.
The second thing, when it was time to install new setup, PTCL was calling me from Islamabaad, Karachi and many calls was from the phone line man and the DSL installer but now they are telling me to go to multan road exchange with written application in my hand and get my DSL to fiber optic because there is no way they can do it on phone.
They say they cannot change or shift my DSL connection on fiber line. Line man and the DSL installer were not ready to accept that they gave me connection on coper wire. But now they know that i am not a person who can quit easily so they accept their mistake.
I want my DSL connection on fiber optic and if this cannot be done on phone then i will not pay bill and i will disconnect PTCL phone and DSL before end of this month.
Also i want to let you know that i am not sheep user like many many others who have no idea how to deal with PTCL. I can reach millions of users on Internet to explain what fraud PTCL do to rip off simple users. Soon PTCL will be getting a lot of calls on the same issue from users.
There is alot more to talk on this issue.
Aslamalikum: sir my land line number 0223890804 is dead is since 15 days, i complaint this to 1218 my reccent complaint number 93 0n 06/08/13, even i call to sdo at 0223890000 he is using abusing language but not recovering my number.
TO WHOM IT MAY CONCERN
I AM LAIQUE AHMED ANSARI,
THIS TO BRING YOUR KIND ATTENTION THE FOLLOWING UN-RESOLVED ISSUES:
1) WRONG INFORMATION PROVIDED BY THE CUSTOMER CARE PEOPLE
2)
NO FARE USAGE POLICY WAS DISCUSSED AND NO CLEAR CUT INFORMATIONS ARE
BEING PROVIDED BY ANY OF UR CUSTOMER CARE, YOUR TECHNICAL PERSON, ETC
3)
FROM DAY THIS MONTH STILL I M NOT RECEIVING PROPER SIGNALS, ACESS
PROBLEM IS THER, ACCESS POINT IS ALWAYS DOWN, NO PROPER INSTALLATION IS
BEING PROVIDED, STILL THE ACESS POINT IS HAVING PROBLEMS,
4) WORST CUSTOMER CARE SUPPORT
5) REGULARLY SENDING COMPLAINTS BUT STILL THINS ARE AS SAME AS EVER
6) MY USAGES IS SHOWING MORE THEN WHAT I HAVE USED
7)
TRYING TO REACH CUSTOMER CARE OFFICER BUT HE EITHER UN REACHABLE ESILY
, IF ANY HOW PICK THE CALL THEY IS NOT WILLING TO RESOLVE THE PROBLUM.
8) I AM WAITING ON 31st October YOUR TECHNICAL PERSON OF PTCL, BUT THEY ARE NOT STILL VISIT (WHY)?
9)
WHEN I AM ASKING TO EITHER PROVIDE A COMPLETE SERVICE OR REFUND THE
TOTAL AMOUNT AS I HAVE NOT AVAILED ANY CONSISTENT SERVICE FROM YOUR
SIDE, ON THIS POINT I AM BEING REFERRED TO YOUR CUSTOMER CARE WHERE THE
REFUNDS ARE BEING SUBJECT TO BE ON PRO-DATA USAGE, WHY I SHOULD BE
PAYING WHEN THE SERVICES IS NOT BEING CONSISTENT AND NO ONE IS
ADDRESSING TO PROBLEMS.
10) I DON’T UNDERSTAND WITH OUT MY CONFORMATION HOW COMPLAIN IS CLOSED AUTOMATIC?
11)
WHEN I AM ASKING UR CUSTOMER CARE SUPPORT PERSON HOW I DISCONNECT THE
BROADBAND CONNECTION HE SAY ESAILY YOU CAN GO NEARLY PTCL EXCHANGE AND
DISCONECT THE CONECTION THEY HAVE NO REALIZE THE RESPONSIBILITY OF LOSS
THE CONNECTION.
I HEREBY REQUEST TO RESOLVE ALL THE COMPLAINTS AND ADDRESS THE ISSUES ON IMMEDIATE BASIS,
I AM WILL TO USE CONNECT WITH NO FURTHER HURDLES, IF YOUR TEAM IS A FAILURE TO RESOLVE ALL ISSUES,
I SINCERELY REQUEST YOU TO REFUND MY TOTAL AMOUNT WITHOUT ANY DEDUCTION.
I HAVE BEEN MENTALLY HARNESSED WITH YOUR QUALITY OF SERVICES,
YOUR CUSTOMER SUPPORT AND CUSTOMER CARE OFFICER.
LOOKING
FOR A FAITHFUL SOLUTION AND A CONSISTENT SERVICE AND A IMMEDIATE ACTION
ON THIS COMPLAINT OTHER WISE U CAN DISCONNECT MY BROADBAND AND PTCL
CONNECTION.
REGARDS
LAIQUE AHMED ANSARI
MOBILE NO # +92346-3868889
Phone number # 0223865219
HYDERABAD LATIFABAD SINDH.
جناب صدر پی۔ٹی۔ سی۔ایل پاکستان بل کے درستگی کے لیے
ھمارا بل اکائونٹ آ ۔ ڈ 2106209524
امانت علی ولد نظر حسین
0243790173
بل کا
تفيل یون ھے
پھلا بل ھم نے پلایا ۱۲۵۰ رو پے موڈیم انسٹالیشن ۲۵۰ لینڈ لائین رینٹ۳۶۰ روپے
موبائل چارج ڈی۔ ایس۔ ایل چارجس ۵۱۵ یے ٹوٹل بنتے ہین ۲۳۵۰
روپے جو بل ھم نے اپنی ایکسچینج ٹھری میرواھ خیرپورمیرس سے درست کروا کر ۲۳۵۰ روپے
پلا یا ھمارا اکانامی پیکج ھے اب جوجون کا بل آیا ھے ۳۹۲۰ روپے آ یا ھے جو بلکل
غلط ھے برا ئے مھربانی ھمین درست بل دیا جائے تو ھم بل پلائین
امانت علی ولد نظر حسین
0243790173
Subject: Forged PTCL Wifi Devices.
Dear Sir,
The subject cited above its been an utter grief for me that
I have purchased the “PTCL Wifi Wingle” device from the people who proclaimed
that they are PTCL personnel , they made several calls on my mobile and insist
to purchase the device due to attractive promotional reasons.
However due to continous calls I got swindle and victimized,
While I approached to the PTCL headoffice with the device but unfortunately I
come to know that this device is totally illegal and cannot registered on my
name because the MDN no “922134209408”
is already registered to the other name.
As a matter of fact this issue is quite serious due to
unconventional security threats and terrorism, Sir I would like to make a request
to resolve it on a priority basis so in future no one get “Cheated and Mugged” and devices sold on the streets legally.
The information of the so called PTCL salespersons is
mention below:
1-
Faraz
03152251039
2-
Daniyal
03222027767
Favor in this regard would be appreciated immensely.
Kind Regards.
Syed Imran Ali
03323772882
Dear Sir my phone number(5157464) is out of order last three weeks.i complaint it again and again but no response please do necessary action.
ALF MABROOK YA WALEED & ALLAH-HAY NAWER
Hello,
One week before I received an call from PTCL agent convincing me to buy PTCL Broad band package and once I confirmed her within an hour PTCL Lineman installed the package. After that am not able to connect the PTCL internet for a minute and I daily calling to your service centre and they always told me that they will send the line man in few hours but no line man had ever visited and solve the issue. Today I called to your service centre to disconnect my Internet connection so they threatened me that internet charges shall be include in your coming bill. Am really dissapointed that how your agents are treating their customers and running the corporate name this way. I even called to your headoffice they register the complain and told me that within 24 hours they will resolve the issue. It has now been 5 days passed and didn’t got any response from you. Really dissapointed with PTCL.
it is my ptcl number 37933155
I requst for you reslove my dsl issue
i have complained but neverany any action of my complain. Please you reslove my issue ,
AM very thankful to you if you resolve my problem