PTCL Launches SMS Complaint Service for Landline

PTCL has launched this new service that will enable its customers to register complaints via SMS from their cellular mobile phones.

PTCL says that objective behind offering this service is to eliminate of customers’ wait time at call centers for complaint registrations and to offer a swift complaint registration channel to our Landline and Broadband customers.

How to Register PTCL Landline complaint via SMS:

• Step 1 type : CMP
• Step 2 type : Area code and landline number
• Step 3 type : Product code
• For Landline: LL
• For Broadband: BB
• Step 4: Send to 05 1218 1218
• Step 5: Receive complaint registration number

Example:

<CMP>Space<Area code><Landline number>Space<Product Code>

A landline number 0423586 XXXX with complaint for broadband will send following text:

CMP 042 3586 XXXX BB

You can type “HELP” and send to 05 1218 1218 to get help on procedures for registering complaints via SMS.