Cellular Suspensions: Who Will Compensate Customers for Monetary Loss?

mobile-phone-userAs a mobile phone user, I am sure, you must have considered the loss of money you bear due to suspension of cellular services, a practice that has become a norm in Pakistan now.

I am not talking about the trouble you go through or bear loss in business or otherwise in daily life due to suspension of mobile services, but the loss of money that is deducted in advance under the head of “Daily Charges” by mobile phone companies on various services that you can’t use during service suspensions.

Examples of such advance charges are:

  • Line rent for postpaid users
  • Daily charges for various voice packages. There are some packages that come with daily rentals.
  • Daily charges for SMS, MMS packages
  • Daily charges for mobile Internet bundles.
  • Daily charges on various VAS, such as dialling tunes, missed call alerts and others

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Daily charges for SMS and mobile Internet bundles are valid for both prepaid and postpaid customers. It maybe recalled that a notable number of customers avail such SMS, MMS, mobile Internet and voice bundles. Not to mention, various VAS (Value Added Services) with daily charges are also enabled (at times by operators without customers’ consent) for majority of mobile phone users. Hence the number of impacted customers can go in millions.

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It is anticipated that someone will soon take the matter of customers’ loss during cellular suspensions to court.

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Till now, no one has raised voice about this loss. Customers – on individual level –  can’t do much. Cellular companies will naturally not even think of discussing this, while the authorities (such as Pakistan Telecommunication Authority) have become so lame that we can’t expect anything from them. Nothing is expected from the government as well.

In such situations, it is anticipated that someone will soon take the matter to court to seek justice. That’s probably the only way to cuff the government for its never ending practice of suspending cellular services on every other occasion. Or at least customers will be compensated for the loss they bear (by cellular companies or the government) during the cellphone service suspensions.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • Well, this is still hide from the customers so only operators are gaining benefits from this.

    Operators should refund these amounts on monthly basis and as this suspension is going on monthly basis.

  • You gave me something that I can show as evidence in my petition against these BANS!
    Me and some of my friends have decided to drag this issue in to Court. I’ll soon share the details here!

      • Wa re wa!!! Is title (Cellular Suspensions: Who Will Compensate Customers for Monitory Loss?) main main ne ghalati point out ki, aur use DOWN Comment kar dia gia,,, ab ise bhi DOWN Kar dain….

        • I won… ise bhi down comment kar dia gaya, suspect Propakistanis do so… anyhow, it’s not new… they have already done such before… Good Bye … Last visit on Propakistani

          • everyone here know that we don’t delete comments, and this is probably why your comments are still here. Anyone can vote them down. Even I can vote them down.

  • Definitely nobody will pay the loss, But i think this loss is better then deaths or bombs.

    • hahahaha how funny you’re please go check the other country? do u have any knowledge about Egypt, Dutch, Spain, south America they all have crime rate so what? u didn’t listen any news about suspension of cellular service, please I advice don’t waste your time and start living in jungle :P

  • even cellular companies b apna nuqsan awam se pura kregi kaisy b kr k in the end zillat b hamrai nuqsan b hmara …. thanks mr banana malik for your ironic decisions :D

  • Telcos are amongst the most lucrative businesses in the country who have so far resisted/ survived the pay outs to the powerful other than the influentials down south as those chaps let go of self-respect long ago and are far more direct (we all know what that means).

    So I guess the real question is “how long will the Telcos take before getting their number crunching geniuses to figure out the point at which it will be better to pay out than to lose not only revenue through these forced “in-the-name-of-national-security” down times but also significant reputational impact including one that arises from what Aamir has written about here.”

  • and Mr. Yaqoob, as for your petition is concerned – I wish you the best of luck but i seriously doubt anything significant will come out of it as this has been played really well – These days, you can get supreme court to take action against things as insignificant as your street light not working but when something is tagged as “in the interest of national security” … they duck their faces and let it slide !

  • Good, get maximum backing through social networking and celluler phone companies and SUE Rehman Malik and his govt agencies for failing to control criminal activities instead, he and his agencies find the easy way out. Repotedly, cellelur companies are already in court for his neferious actions and demands.

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