Telenor Pakistan observed ‘Customer First Day 2013’ engaging its top management executives along with the workforce in direct interaction with the customers.
A statement issued by the company said that the exercise helped bring Telenor Pakistan’s employees closer to the customers making them better equipped to understand customers’ needs and expectations.
On this occasion, Lars Christian Iuel, Chief Executive Officer, Telenor Pakistan said, “Customers should experience that they are our first priority whenever they use our products and services. To be successful in delivering that experience we must believe in and live in a customer centric environment, and our employees can only deliver the best customer experience when they are engaged with them. Engagement like the Customer First Day does not only provide direct interaction opportunity with the customers but also reflects as to how our values can be leveraged to further improve the customer experience.”
The day-long activities were kicked off by the address of the CEO and then the top management executives along with other employees headed out to various locations in all the major cities interacting with the customers and collecting their valuable feedback.
Moreover, various giveaways including mobile internet vouchers and mobile internet bundles were also distributed among customers during the field visits and at Sales & Service Centres across the country. The activity concluded with regional events in Karachi, Lahore and Islamabad where employees shared their experiences from customer interaction.
Moreover, as a first of its kind initiative across the telecommunications industry in Pakistan, Lars Christian Iuel, CEO, Telenor Pakistan made himself available for an hour on Twitter directly interacting with the customers on the social media and responding to their queries.