A Screenshot is Worth a Thousand Words #Telenor #CustomerCare #Fail

I am not saying anything about Telenor’s customer support, instead I am just posting a screen-shot below that explains the miseries of a common customer when he’s put on hold by support for ever.

Telenor_Customer_Care

Please Note:

  • Screen shows the wait-time during a helpline call.
  • Call was never attended and customer had to hang-up the call ultimately.
  • Customer was a Postpaid user
  • This was a paid helpline call. Telcos argue that charges on support calls are meant to improve support services.
  • This is not only a Telenor specific problem, but customers of other operators might have similar experiences.

Don’t hesitate to express your thoughts and experiences in below comments.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK