PTA Issues Official SOPs for SIM-Reverification

While we had presented you FAQs for re-verification of SIM already, Pakistan Telecommunication Authority today issued its official Standard Operating Procedures for SIM-Reverification, which are supposed to be followed by all telcos to make sure that all SIMs are verified before April 13th, 2015.

Deadline for Blocking SIMs

First Phase:

  • Starting Immediately till 26th February 2015
  • Numbers to be re-verified: 3 or more SIMs per CNIC per operator
  • Blocking Deadline: All un-verified number from this list will be blocked on Feb 27th, 2015

Second Phase:

  • Starting from 27th February 2015 till April 13, 2015
  • Numbers to be re-verified: 1 and 2 SIMs per CNIC per operator
  • Blocking Deadline: All un-verified number from this list will be blocked on April 14th, 2015

Verification of SIMs

According to official SOPs from PTA, a copy of which is available with ProPakistani, following will be the flow of SIM-revivification.

Please note that MSISDN in below text is also known as SIM Number. CMO is abbreviation for Cellular Mobile Operator

Verification of Primary number:

First number of an operator that you verified through BVS will be called as primary number of this particular operator. Meaning that, if you have three SIMs of an operator, then you will verify your primary number with BVS and it will be tagged as primary number. Keep reading to know what will happen with other two numbers:

  1. Customer shall visit the retailer/franchisee/CSC of respective operator, and shall provide his/her CNIC number along with the MSISDN to be used as primary number for re-verification through BVS.
  2. The sale channel shall send CNIC number, MSISDN and related biometric credentials to the system of respective operator using the “Re-Verification” interface.
  3. The system shall verify the ownership of the MSISDN against the particular CNIC and verification status whether the primary number is already verified or otherwise.In case the primary number is not verified through BVS, only then the system shall send the biometrics (thumb/finger impression) of the subscriber to NADRA for verification.However, if the CNIC entered doesn’t match the MSISDN related CNIC number in the system; the process will stop there and subscriber shall be asked to provide correct number or proceed for Change of Ownership.
  4. Upon successful BVS verification from NADRA, system shall mark this MSISDN and CNIC combination as “Biometric Re-verified”.
  5. Message shall be sent to the said MSISDN (primary number), both in English & Urdu, indicating that this number has been “Biometric Re-verified”.
  6. However, if NADRA response is not successful, then the process will not be executed further and a SMS will be sent to the primary number advising to contact the nearest NADRA center.

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Also Read:

If you want to check simplified FAQs with simple language than check out our this coverage: Answers to Your Questions: FAQs about SIMs Re-Verification!

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Verification of Remaining MSISDNs of Respective Operator

  1. Upon successful BVS Verification of primary MSISDN, the operator shall send a list of all other numbers (MSISDNs) of that operator that are registered in the system against the same CNIC through a SMS, to the primary number, from a designated short code 789, after twenty four (24) hours and within seven (7) days of his/her biometric re-verification.
  2. The subscriber shall have to respond back to that SMS within forty eight (48) hours by sending those MSISDNs (numbers) which he/she agrees to own (considered as Re-verified) and deleting the numbers which he/she disowns (Not verified). Log/content of the SMS shall be permanently maintained by the respective operator for cross-verification /evidence purposes.
  3. All such MSISDNs (numbers) sent back through return SMS by the subscriber, shall be considered as “Biometric Re-verified” as well against the said CNIC number, provided they are already registered on that CNIC. Successful biometric re-verification messages, both in Urdu & English) will be sent to each of these numbers.
  4. Those MSISDNs (numbers) which were not sent back through the return SMS will be considered as “Disowned” from that time and will be put through to the Disowned Numbers process.
  5. In case, no response is received from the subscriber, a reminder SMS shall be sent to the primary number. In case, no response is received within 10 days, all other numbers except the primary number shall be considered disowned and treated as per Appendix-B.
  6. All such numbers sent through the return SMS for which the CNIC number in the database doesn’t match will be considered as “Not verified” and no action shall be taken.
  7. Following additional checks shall be incorporated in the system to ensure that the SMS reply is being sent by already verified subscribers:
    1. Whether there was a 789 SMS sent to the Primary Verified number by the respective operator or otherwise. If not, then the response SMS should not be considered for the re-verification of remaining numbers.
    2. If the response SMS is received from a number (MSISDN) which has not yet been primary re-verified through BVS; then the response SMS should not be considered for the re-verification of remaining numbers.
  8. Operators shall update their database accordingly by placing same transaction ID i.e. of primary MSISDN against all subsequent verified MSISDNs for cross checking purpose.Complete trail of primary and remaining numbers verified in this manner shall be maintained by operators and the data shall be provided to PTA as and when required.
  9. 668 data at PMD shall also be updated accordingly by concerned operator within 24 hours.

Note:

  1. Operators can also perform this process of re-verification of secondary numbers by displaying remaining MSISDNs against BVS verified CNIC in coded form (e.g. 03xx-xxxx234) and asking the subscriber for owning/disowning the same. However, this process shall only be allowed at Customer Service Center (CSCs) of operators.
  2. Alternatively, when a subscriber approaches a sale channel for re-verification, operators may ask all the numbers from customer and feed these numbers to the system for performing verification through BVS in one go. Any other numbers registered on that CNIC and not informed by the subscriber shall be disowned. However, if this process is used, access of all numbers against un-verified CNICs shall be blocked for franchisees for entire 91 days of the re-verification exercise.
  3. Operators may also carry-out the re-verification of all numbers through the process give at Para 7(a) i.e. each number being verified separately through a separate BVS transaction. Numbers registered on CNIC of a subscriber shall not be displayed at Franchisee and Retailers at any cost.
  4. Irrespective of the mechanism used, operators shall make sure through system checks that the facility is not misused by the sale channels by owning/disowning numbers without the knowledge/consent of the subscriber and only those numbers are verified which are held against customer’s CNIC only.

Change in Ownership for those Numbers that are not Registered with Your CNIC

If primary number is not registered with CNIC of the owner, then no biometric verification process will take place and customer will be asked to proceed with change of ownership process, which is as following:

Once the illegal user/owner of the SIM approaches the CSC/Franchise/Retailer, the SIM shall be regularized through one extra verification (other than biometric registration SIM with respective CNIC) to ascertain that he/she is the actual user of that particular SIM.

Change of owner process will only be authorized to Service Centres of operators and they can ask the customer about frequently dialled numbers, recharge history, last recharge date, FNF numbers, etc to confirm that user is indeed the owner of the SIM.

Operators shall ensure that extra verification is carried out and evidence is available to prove the same, in case of any compliant/requirement. The process of change of ownership shall be completed with immediate effect.

Note:

  1. In order to avoid fraudulent COO, it shall be ensured that that SIM is physically present with the user through any verification mechanism such as a pin code sent to the user and entering the same before change of ownership, etc.
  2. In case, retailer is authorized for COO, CMO shall ensure that SIM is physically present with the user and extra verification is carried out through an SMS dialog with the system or any other mechanism such as a pin code, etc.
  3. Evidence should be available to prove that extra verification was carried out by the retailer, in case of any complaint/requirement.

General Agreed Principles

  1. No new SIM sales shall be made through Retailers and Temporary Outlets during 91 days of exercise so that efforts can be concentrated on re-verification process only. Furthermore, promotions of new sales at other channels shall be minimized.
  2. CMOs shall not offer any commission or incentive to sale channels for re-verification.
  3. A uniform Re-Verification Fee of Rs.10/- per CNIC shall be charged from the subscriber in order to discourage misuse of the system/process.
  4. CMOs shall make sure that New Sale, SIM Change, Change of Ownership and MNP is not allowed to a subscriber till any of his/her existing SIM, on a particular operator, is un-verified through BVS.
  5. Clear/strict warnings, through formal communication, shall be sent by all CMOs to their all Sale Channels asking them to adhere by the laid down procedures else strict legal action shall be taken against violators/abusers of the process. The task is to be carried out before start of the re-verification process/
  6. CMOs shall be allowed to carry-out kiosk/door to door activities, for re-verification only, in order to facilitate corporate customers/offices/universities, etc. However, CMOs shall ensure engagement of their own or franchisee staff for the task. Appropriate identification documents (cards in case of own employees and authorization letters/agreements with CMO, in case of franchisees, shall be made available) for cross checking purposes. Such facilities shall not be used for sale of new SIMs except in case of special circumstances after obtaining PTA’s permission.
  7. All SIMs that are not re-verified during their respective phase i.e. 45 days for phase 1 and 46 days for phase 2, shall be blocked after expiry of their respective deadlines. However, only those SIMs that are registered on a CNIC having only one SIM per CNIC per CMO and in-use for at-least last two years may spill over. The spill over blocking period shall be intimated later.
  8. CMOs shall restrict access to all numbers against un-verified CNICs for franchisees for entire 91 days of the re-verification exercise.
  9. NADRA in collaboration of CMOs shall evolve an alternate process of re-verification in order to facilitate subscribers which cannot be verified through BVS due to any genuine reason i.e. physical disability, disease or old age.

Tech reporter with over 10 years of experience, founder of ProPakistani.PK


  • Aneeq

    Does point # 9 also include those customers registered with B-Form?

    • Aneeq

      @Aamir7 – Aamir Bhai please reply/ opine here.

    • Muhammad Aamir

      I asked the shopkeeper he told me that a new SIM will not be allowed to issue with a B-Form but if your SIM was registered with a B-Form then you will bring the B-Form to the center then they will re-verify it.

      • Aneeq

        Thanks Aamir. May God bless you. Amen!

      • Aneeq

        Franchises will also reverify?

  • Daniyal

    Amir Bhahi! There is No Restriction on Reverification of More than 5 Sims on Single CNIC on PTA SOPs!

  • Guest

    Is the verification process for both Prepaid and Postpaid?

    • Ammar

      Postpaid connections sirf farishtay use karte hain?

  • Ahmed Habib

    I called 333, asked if I can verify my sim from comfort of home, he replied only if I want sim replacement or mnp. :-)

    The interesting part was that, he was insisting to activate 50gb bucket. I said, I will do it myself, he was just trying to activate the bucket anyhow. I ended the call, he was saying hello hello :-)

  • ZohaibSN

    Sir ager SIm verify na karwai jayein toh CNIC pe sims majod rahein ge ya khatem ho jayein ge mere naam pe 5 sim hein ager verify na karwao toh 0 ho jayein ge? ya 5 he majod rehein ge Verify na karwne ky bawjod????????????????

    • aamir7

      Khatam ho jayain gi

    • Muhammad Aamir

      Block Hi Hogi Na!! Polio team ki tarha aap ky ghar to nhi aye gy na biometric machine ly kar..!!

      • kaleem

        gud yara maza agia kia jawab dia hain jani

  • Think on it

    No New sale from retailers and temporary outlets. Please clarify only company business centers and franchises can sell new prepaid and Postpaid connections or franchises will also be not allowed any new sale either prepaid or Postpaid?

  • Arshad

    How will overseas Pakistani be able to verify the sims?

    • Feeka

      Send your sim to Pakistan and ask someone to register on his name

      • Dani

        There is no other option ?

    • Wish

      This is just ….. how overseas Pakistani will go ….

  • fktiwana

    is mnp allowed in this period ?

  • Highest level of slangs for all the culprits…

  • Fake_Persona

    TLDR; just visit the sales & service center

  • shariq

    zong per port in number ki ownership change zong karega ya previous operator karega…..

  • Safari

    Can sumbudy share SMS strings they recevied after reverification????? thnxxxx

  • Khizar

    What about corporate user? how do they verify their sims??

  • EffEff

    I send SMS on 668 with my CNIC # and it replied “2” Ufone Sims registered against my name. However, SMS received from Ufone (789) showed “4” numbers registered against my CNIC.
    I went to Ufone main office in Islamabad today and got the other two blocked, but the Ufone staff was unable to explain me the reason behind this discrepancy i.e 2 sims vs 4 and from where these fake Sims were issued…….

  • EffEff

    This web site shows Ufone “0” …… totally wrong number hai bhai

  • imran

    how to re-verify who are outside Pakistan and are on international roaming

  • Muhammad Abd al-Hameed

    آپ کا یہ اور پچھلا مضمون پریشان کن تھے۔ میں نے آج وارد والوں کو فون کیا۔ ان کا کہنا ہے کہ جسے فون پر پیغام ملے گا کہ سم چیک کرا لیں، صرف اسی نے چیک کرانی ہوگی۔ از راہ کرم یہ بات ایک اور مضمون میں واضح کر دیں تاکہ بہت سے لوگوں کی پریشانی ختم ہو جائے اور فون والوں کے دفتروں کے چکر نہ لگائیں۔

    • Labyrinth

      everyone has to personally visit the center/agent and verify his sims(s). You dont need to wait for your telecom company to invite you for that.
      Otherwise your sim will be blocked on 26-Feb-2015

  • Asif

    How the Hell people living abroad will be able to register their number??? any hint?

  • aamir7

    they simply can’t.

  • Muhammad Tayyeb

    Asalam O Alaikum,

    Is there any procedure for overseas pakistanis. Those who have active SIMs but unable to come to Pakistan for physical reverification?

    • shoaib

      yes that is very imporatnt can anyone answer? how overseas paistanis get sim verification issued on thier name but cannot come back to PAkistan?

    • K S

      I had sent an email about the same to Ufone and here is there reply;
      “Dear Mr. K****,

      Thank you for contacting us regarding the Biometric Verification.

      With reference to the same, we would like to inform you that Biometric Re-verification process for Overseas Pakistani/Customers on IR, is in process of finalization with PTA and we will certainly inform our valued subscribers as soon as it is finalized. Furthermore, we suggest your kind self to remain in touch with us, in order to get latest updates over the same. We appreciate your patience and cooperation in the meantime.

      Yours Sincerely,

      Priority Service Team”

  • usman

    I am abroad but don’t want my phone number to be blocked. Is there a way to avoid that? Unfortunately, I may not be able to go to Pakistan this year!

    • Didi on Pc

      yes same issue with me i am ufone user is there any new news??? please any member inform thanks

  • usman

    is there anyway to check weather the sim is verified with pta?

  • Mohsin Masood

    Im in UAE; and have a golden number registered with my NIC and being used by my broo; Help how can i transfer or verified through any verification for overseas; if there.
    :(

  • Faraz

    how can a overseas Pakistani verify there sims?? please advise

  • Uzair

    I am in Abu Dhabi how I can verify my SIM ?

  • Iqtedar

    This is one of the most CRAP surveillance initiatives in the history of Pakistan. Mobile phone companies will lose many customers because many SIMs will be blocked, and ordinary (law abiding of course) citizens will be deprived of an essential tool for communication.

  • deam

    EMailed PTA regarding overseas issue. Got this

    Dear Complainant,

    Please
    note that Biometric Re-verification mechanism for Overseas Pakistanis
    is in process of finalization. In the meanwhile you are requested to
    follow links of Mobile Operators for information and necessary action at
    your end please.

    M/s Ufone: http://www.ufone.com/Consumer-Manual/668-SIM-Information-System/

    M/s Telenor: http://www.telenor.com.pk/668-overseas

    M/s CMPaK: https://www.zong.com.pk/value-added-services/utilities/overseas-pakistani-sim-information-668

    M/s Warid: http://www.waridtel.com/customer-care/overseas-sim-info/ M/s Mobilink: http://www.mobilink.com.pk/customer-care/sim-info/

  • Salman Malik

    Asalam U Alikum
    umeed krta hon ap sb khiryt se hon gy ….
    me Saudia Arabia contry me rehta hon… mere pas ufone ki sim he roming pe to me kaise apna data Update krwaon ??? koi help kr den plzzzz

  • umair

    how many sims r allowed in total on one cnic? First i heard its 5 then someone said its 7. Whereas, the sop says
    Numbers to be re-verified: 3 or more SIMs per CNIC per operator

  • Raheel

    I have a executive number not in my name bills payed for last ten months with me along with original SIM. Visited franchise to get its owener ship. But they said they don’t have access for this number. The ads on televised and sites clearly says u can get a active SIM in your name. What to do. Because it mean like I visit head office they would confiscate rather give me the ownership. After visiting franchise I’m getting so many calls to sale out or handover??

  • Ali

    Salam.. Dear admin i have two registered sims ZONG and Mobilink and i had been using both numbers since a long time and my mobile and internet banking is registered on both numbers what i Should do for bio matric verification as i am in UK and will be back on Jan 2016. I cant afford to lose both numbers.

  • sajjad

    this is full bacwass becuse i am muhammad sajjad from UAE i send the all documents to email the overrsease668 and they not and my sim block yesterday

  • Ashraf

    Yesterday I left the question if NADRA did updated biometric AUG.1 2016 then after two months like in Oct. 2016 be again update for old persons 82 years of age