Telenor Pakistan observed ‘Customer First Day’ (CFD) for the fourth consecutive year on Oct 8, 2015.
During the activity, Telenor Pakistan’s top management and workforce headed out to various locations in all major cities to directly interact with the privileged customers and collect their valuable feedback.
On this occasion, Michael Foley, Chief Executive Officer, Telenor Pakistan said:
Customer First Day is celebrated across all business units in the Telenor Group as a symbol of our commitment to our customer base. This day is an opportunity for employees and management of all departments to walk out of their offices and interact with customers directly.
We follow a customer-centric strategy and are consistently working towards understanding our customers better, in order to be able to provide them with best services as per their evolving needs and preferences. This is yet another step forward towards our mission of ‘we are here to help’.
Later in the day, Telenor Pakistan’s team observed a moment of silence followed by a prayer for the fellow countrymen who lost their lives in the October 8, 2005 earthquake calamity. As also a part of the activity, they visited ‘Pehli Kiran Schools’ in Islamabad to paint the schools and participate in the cleanliness drive across some selected regions.
Keeping its unique initiative across the telecommunication industry in Pakistan, Michael Foley, CEO Telenor Pakistan made himself available for an hour on Twitter and Facebook to interact with the customers and respond to their queries, as well as update the events of the day through a SnapChat engagement activity.
Various giveaways including free talk-time and mobile internet vouchers were distributed among the customers during the scheduled field visits, door-to-door activities and at Sales & Service Centers across the country. The activity concluded with closing ceremonies in Karachi, Lahore and Islamabad where employees shared their experiences of customer interaction.