Playing Ugly: All AliExpress Orders Being Blocked at Karachi Port

AliExpress, a subsidiary of Alibaba Group, is one of the biggest online marketplaces in the world. Sellers from around the world and particularly China, use AliExpress as their base of online operations. The marketplace has gained popularity globally, thanks to its low prices, guaranteed shipping and refund policies. The shopping portal has also been gaining users in Pakistan for the past few years.

Pakistani shoppers can get unique and rare items with ease, by ordering stuff from AliExpress. It is also cheaper than any local online store. Even e-commerce stores tend to import stuff using AliExpress as it offers a safe and easy method to buy items in bulk from China.

For the past few months we have been receiving complaints from our readers regarding AliExpress package shipping in Pakistan. Several readers have informed us that for the past two months or more, items ordered from AliExpress have failed to deliver. Whenever tracking information is available, the items get lost after they have arrived at the Karachi port.

All items ordered through AliExpress are handled by the shipping company of origin, until they reach Pakistan. Once packages reach Pakistan, they go through customs clearance. Customs officers have the authority to open the packages and repack them if there’s any doubt regarding the item’s description. The packages are then forwarded to Pakistan Post, which delivers the package to the buyer.

Example_OrderAliexpressAliexpress

However, this process is being handicapped by someone. The packages are getting misplaced as soon as they get to Karachi, and the list of culprits is pretty short. We aren’t aware whether this is a rogue government department or a competitor who is concerned about the volume of orders being placed on AliExpress by Pakistanis. Hampering delivery would certainly benefit some stores in Pakistan.

AliExpress sellers have been refunding the buyers for the time being, but if this continues any longer, we won’t be surprised if they stop shipping to Pakistan altogether. The online retailer could put Pakistan on its blacklist, or the sellers themselves might stop delivering to Pakistan.

This is unfair play and someone is guilty here. The forces behind this must be apprehended before Pakistan is shamed in front of the world yet again. It will not benefit the public, the customs, the e-commerce industry or the delivery service providers if such an instance happens and could fend off interest from international retailers like Amazon and Ebay.

He is the Editor at ProPakistani.


  • SSyar

    na kero yar.. i am continuously receiving my parcels,.,

    • Muhammad Yasir

      you’re v.lucky then :D

      • AbdulB1

        maybe they are registered ones.

        • Hira Ejaz

          I am not receiving my packages? I hate our customs. How can I register?

          • AbdulB1

            you have to select the option of registered mail or mail with tracking option. You have to pay more for that.

    • Ishtiaq

      I request all of us to start writing emails n letters to higher authorities of Pak Post and ministry too even PM secretariat to take notice of these malpractices otherwise our country will be blacklisted everywhere and no one will do trade n business with us.
      At one side Government is singing songs of Pak-China economic corridor and on pther hand they are putting hurdles in economic activities and trading from China by stealing n blocking parcels. Shame on such Hypocrisy.

      • MIS

        i think rangers cud be gud option to handle these culprits in KHI..

        • Ishtiaq

          Nahi yeh kachra hum sub ko mil k saaf karna hai, efforts leni parien gi. Emails aur complaints ki bhar maar karni parey gi aik saath. Takay kisi behray k kaan tak yeh awaz jaye aur woh kuch hil jhul karay. Ganjay tpu sun’nay se rahay.

          • AbdulB1

            Same with Lahore

      • AbdulB1

        they dont even bother to send us detention memo’s after detention by customs what else you expect them to do with our parcels?

        • Wasi

          Hramkhor employees at custom, Ministries and post office

      • Wasi

        what do you think about them ? These guys at ministries and post office managerial positions are the dumbest person on planet because they have not used their brains since ages. So they are unable to think about their job/country except for their own good.

      • Ali

        hahahaha nothing is going to happen First we vote Nawaz and then we ask ARMY FOR HELP

      • in Love of Making Things

        i never get mails from korangi GPO, i have tried contacting the phone given on letters. Any details where we can contact. Anyone

    • MIS

      what ve u been ordering?

      • SSyar

        wireless mouse for 3$, gaming mouse 6$, data cables, magnetic charger for my xperia, customize phone cases, glass protectors, android hdmi stick 35$ stuff like these and many other things which are unique in our market or too pricey .,,

        • Muhammad Yasir

          do order a Smartphone … esp from a VERY GOOD but generally unknown company…
          some good candidates are :

          1. Meizu (m3 Note)
          2. LeEco (LeEco 2)
          3.Asus (zenfone 3 is coming soon)
          4.Ulefone (Ulefone Future , coming in june or Ulefone Vienna)
          5. Vernee (Vernee Thor or Vernee Apollo coming in june)

          if you DO order one … make sure its a good , flagship model … not a low-end version. i have written recommended phones with release date speculations on phones NOT released yet.

          please … do keep me in the loop if you decide to import one of these. I can personally guarantee that the LeEco , Meizu and Asus phones are the VERY BEST .. so keep in mind while importing.

          do tell me if you plan to do this … Ok , @ssyar81:disqus ?

          • SSyar

            I am a Sony fanatic, never used a phone other than sony.., so not interested,, Thanks for the advice though and from AliExpress the smaller and lighter the packet/parcel size its has better chances not get in the eyes of Customs and Post Office Officials and will get delivered to you :)..,, in the end.

            Once i bought a Hair Curling Iron for my wife it was merely of 19.xx $ got a delivery as well but had to paid 625PKR extra to the post man in which 595custom duty and 30pkr P&H charges, so after this no more big shots,, although it was still cheaper from the local market.

            • Muhammad Yasir

              wat do you know … im a big sony fan tooo

              tho the ” so not interested” was really mean from u :p
              it was just an experiment in public interest (if you’re into that kind of thing)

              and basically , SIZE of the parcel makes customs suspicious ?!

              • SSyar

                yeah size does matter but there is a description of the content written outside the parcel which makes it easier for the custom personnel to treat it respectively

                • Muhammad Yasir

                  so if i import a phablet … but make the seller write the Description which says there’s a book in the parcel .. will they let it go ?

                  • AbdulB1

                    no. they open each and every parcel.

                    • Muhammad Yasir

                      damn :(

                  • SSyar

                    its the custom’s consent what to open and what to not.,., i dunno their SOPs

                    • Muhammad Yasir

                      ok

                  • Faiyaz Ahmed Khan

                    yeh of course they will, but they must open the parcel.

                    • Muhammad Yasir

                      damn it !

                • Faiyaz Ahmed Khan

                  heaven of the fools you lived in buddy? look at my one, it was small enough to feel even write clearly on it what is inside the parcel? but what did they do it with? look at and change your thoughts my dear :) they change the complete contents of my parcel. OMG

                  • SSyar

                    i may live in a Heavens of Fools,, but you are being fooled.,.,
                    who are you blaming !! me, postal service or seller
                    send that image back to them and get the dispute.,.,

          • ASif

            Agr me meizu ka koi mid range mobile mangwaon to uske charges kia honge kia koi custom chargs lagte he mobile phone pe? Is k ilawa mob accessories mangwaye tb?

            • AbdulB1

              I will not recommended that. As there is too much red tape . first they detain your parcel without even informing you. Then ask for a noc from PTA. Then after days or weeks you get to show them the noc. After that they calculate tax on it then, release. Moral of the story is that it’s too much khajal khawaei

            • AbdulB1

              dont import any phone with same sim2 imei as sim1.

          • Hammad Zahid

            What about custom clearance? Does mobile phone come without custom clearance? Let me know

            • Muhammad Yasir

              you’d have to ask someone who’s imported atleast one handset already

        • Farrukh

          Aoa. I have ordered such data cable, MiraScreen, hdmi splitter cable, and hdmi to av converter . 2 dollar to 6 dollar only MiraScreen is 12 dollar .in par Kya postman custom demand kary ga????

          • SSyar

            mere say to nahe kiya tha.,.,

          • Faiyaz Ahmed Khan

            no shipping cost till drop on your home included

        • Farrukh

          @ssyar On cables and hdmi cables is there any custom duty u paid when post master come to deliver.

          • SSyar

            nope .,. no duty on data cables, magnetic charge..,,

      • Waseem Ahmed

        I order 4 Piece of Homtom HT7 pro mobile phones, and already got NOC from PTA before arrival in Pakistan, But i only receive 2 pieces, and these are directly delivered from Karachi IMO, to my home, Parcel is opened by customs, , 2 Set, chura liya, complaint abe tak chal rehi hai, Pakistan post mai 2 mah sai .Aik letter beja hy khty hain hamay pechay sai mila e 2 piece, jab k, pakistan aanay tak sab proof b da diya maine 4 pieces k,

        • Faisal One

          Waseem Ahmed, what is the status now after 3 months of this thief?

        • faizan

          yar bht afsos hua tumhara haal sun k, wo custom office to puranay munsion wala office lagta he ,
          ek bat puchni thi, NOC kese print kartay hain

    • Sufi

      same here. never had an issue.

      • Faiyaz Ahmed Khan

        you were lucky at that time try again ;) your luck friend

    • Saad Ahmed

      Can you please tell me how to get clearance from Karachi port for the items i wana import ? I’m importing for the first time

    • Saad Ahmed

      Can you please tell me how to get items cleared from Karachi port while importing ? I want to import some mechanical items for the first time

      • SSyar

        no idea bro.,.,

  • Zafar Abbas Rizvi

    If You are making an online order from Aliexpress make sure you have selected China post registered airmail or singapur registered airmail. All Registered air mails have proper tracking in Pakistan, when it shows office of exchange in Karachi or Islamabad received item you can directly go to your related GPO and they will deffinitly provide you information. I have made about 35 orders from Aliexpress till date out of which 30 were through china post registered air mail containing different items including smart watch as well and all were delivered.
    Problem is in unregistered parcels. I received 2 parcels out of 5 unregistred after that I stop slecting unregistered shipping. Whoever the culprits are, they are mainly stopping uregistered parcels or from private companies like YanWen etc.
    So always select a registered air mail, China or sigapur whichever available. It may cost you couple of dollars but it will be secure

    • SSyar

      yeah i agree with you totally dont bother spending 2 – 3 $ extra on shipping as the item already is very cheap.,,

      • Muhammad Yasir

        yeah … but if its a $200 mobile phone :/

        • faaria

          can we really order mobile phones from AliExpress? i heard PTA doesn’t allow that and they get blocked at customs

          • Muhammad Yasir

            i too have no idea how to import mobiles , man :/
            but it appears that some people here may have imported em’ and got them without that DASTARDLY menacing PTA’s interference.

            you could ask Mr.Zafar for reference….

            • umaid

              u can import maximum of 5mobiles phones provided u need to get type approval from PTA……u just have to fill the form with IMEI number of the imported phone and submit it to PTA and in two days u get type approval and u show that approval to customs and they will give u the phone

              • Muhammad Yasir

                wait … so the PTA WILL approve my request if im importing phones as a civilian and they’re 5 or less in quantity ?!

                what will they charge me ? and where can i get the form bro ?

                • umaid

                  there are no charges………form is at PTA website or u can get it from their office…….they will approve ur request in two days…..

                  • Muhammad Yasir

                    wow … this is BIG news !

                    thanks man ! you might just turn out to be community’s BIGGEST life-saver , at least in the local premises !

                    • umaid

                      you are welcome :) i m really humbled :) thing is people dont know about the procedures and they want to take shortcut by hiring some one to get custom clearance and other things……

                    • Muhammad Yasir

                      yeah … but can’t really blame them with so much red tape here and there …

                      i believe this is the form you’re talking about :

                      http://www.pta.gov.pk/media/ta/sop_ta_noc_210915.pdf

                    • umaid

                      yes that is the document with all the instructions :)

                    • Muhammad Yasir

                      Thankyou , brother :)
                      im relieved to see we finally do have a semi-convenient way of importing phones …

                      just one last thing… Aamir Bhai said something about Type Approved phones …. now im not so well-versed in legalese , but what exactly does that mean ? can u shed some light on that ?

                    • umaid
                    • Muhammad Yasir

                      yeah … but can’t really blame them with so much red tape here and there …

                      i believe this is the form you’re talking about :

                      www . pta . gov . pk /media/ta/sop_ta_noc_210915.pdf

                    • aamir7

                      Be sure that you are importing phones that are type approved only. List is available on pta website. The moment you import for a non type approved phone and you are doomed.

                    • Muhammad Yasir

                      damn…

                    • Muhammad Yasir

                      thanks for the heads up :)

                    • Muhammad Yasir

                      can u elaborate more on this , @aamir7:disqus ?

                    • aamir7

                      There is a list of type approved handsets, that are allowed in Pakistan. Galaxy S7 Edge for example is type approved, and hence it can be imported and NOC can be obtained from PTA without any issue.

                      Xiaomi, on other hands, is not type approved by PTA. If you will import a Xiaomi handset and ask PTA for NOC they won’t issue it.

                      Type approval, just so you know, is a process that means PTA has checked the hardware and software of the handset and its safe for usage in Pakistan (for health, national security and other related things).

                      List of type approved handsets is available on PTA’s website.

                    • Muhammad Yasir

                      alright… thanks :)

                    • AbdulB1

                      lol health? when so many mobile towers are installed at a lower height near densely populated areas where health comes around? further more SAR values are not must here for phone packaging or specification as in other countries.

                    • AbdulB1

                      That list is so small. I wonder what about those imported personally not commercially.

                    • AbdulB1

                      Well PTA aren’t even nice about many things. They dont mention on their website do not import Xiaomi. And even give no reason for the ban. And If someone mistakenly imported a phone they dont allow them to return to the sender/seller, which in my option does not keep those unapproved phones off the Pakistani market as custom officials sell it afterwords or keep it for themselves.

                    • Arifsaeed

                      dont forget customs duty

                    • Muhammad Yasir

                      :(

                      EVEN AFTER APPROVAL CUSTOMS WANT MY MONEY :@ ?!

              • Muhammad Yasir

                wait … so the PTA WILL approve my request if im importing phones as a civilian and they’re 5 or less in quantity ?!

                what will they charge me ? and where can i get the form bro ?

              • Osama Atique

                Even after the iteam has been approved we still have to pay custom right. And from where we can find out how much custom needs to be paid for a particular phone
                Thanks

          • Haseeb

            Not a good option, I ordered two HTC one but I suffered a lot in GPO and you also need NOC from PTA so instead of saving couple of thousand its better to purchase from local market.

            • Muhammad Yasir

              criminal taxes … used for politicians to fund their lavish lifestyles while we suffer -_- !

              hate this damned Monarchy :@ !

            • AbdulB1

              Most of Samsung’s and HTC are refurbished on Aliexpress

              • Faisal One

                Can you please tell me that at which terminal the goods arrive. i.e. at jinnah terminal or at old cargo terminal. Thanks

                • AbdulB1

                  Dude I am not from Karachi. You just can’t know where they come. They won’t give you they will send it directly Post office .

          • Zafar Abbas Rizvi

            Dont even try to order mobile phones. There is a straight tax on mobile import in Pakiatan other than FED and others. It will also require PTA NOC which you have to get from their Islamabad H.O no matter which part of the country you belong. Postman 1st provide you documents to get NOC from PTA and when you submit NOC they will also charge warehouse charges for all days that you take to bring NOC. So a phone that Costs 15000 from aliexpress actually costs around 22000 by importing in Pakistan.

            • Muhammad Yasir

              damn … no wonder im tired of living here :/

              • Zafar Abbas Rizvi

                Most of the countries have same process or even strict in western countries

                • Muhammad Yasir

                  i have a friend in UK who imports REGULARLY from UK , gets his stuff mentioned/declared as something else , cheaper and gets it for free.
                  no customs bull.

                  • AbdulB1

                    they open nowadays. see pakwheels thread about aliexpress.

                    • Muhammad Yasir

                      :(

                • AbdulB1

                  but they dont put parcel in custom detention for weeks like pakistan!

                  • Zafar Abbas Rizvi

                    A registered parcel takes 15 days to deliver in Pakistan once dispatched from china. It takes 30-35 days in russia and almost 45 days in brazil and other latin american countries. So kuch log hum se bhi buray hyn

                    • AbdulB1

                      That’s transportation time, not detention times like in the land of pure.

                    • Zafar Abbas Rizvi

                      Its delivery time including detention. Russia and latin americans are more infamous in this regards

                    • AbdulB1

                      Russia is huge and snail mail will never beat dhl or fedex in shipping. Plus I was reading even in Delhi they don’t put parcel under customs for more than 2 days. Looks like nalaieq Pakistan customs is even worse than similarly corrupt neighbor.

            • Saqib

              A few months back, propakistani posted a news saying that it will be the responsibility of the custom officials to get an NOC from PTA, isn’t it enforced yet?

              • Zafar Abbas Rizvi

                I never read these words on prolakistani

                • AbdulB1

                  it was about automated process for noc. but i think it wont be happening soon as panama have taken all the govt’s brain.

                  • Zafar Abbas Rizvi

                    It it ever happened there will be a charges by custom for NOC. So no need to be happy :P

              • Muhammad Yasir

                do you REALLY expect a good and efficient step to be implemented by the govt ?

                • Saqib

                  Least they should implement what they announced.

                  • Muhammad Yasir

                    you’re expecting some of history’s biggest liars and deceitful dastards to keep their word … its like two different worlds bro , there’s a v.rare chance of this happening…

            • AbdulB1

              Many people say dont ever use dhl for mobile import. why? because of slow noc process in pakistan.

              • Zafar Abbas Rizvi

                All DHL shipment held at airport for custom clearance and you have to submit NOC by going to airport from your home wherever it is like from Multan to Lahore. Wherease a smartphone send by Local registered post will arrive to local custom office in nearest GPO. Like if you order from a city near Faisalabad like Chiniot your order will arrive at Custom office in GPO faisalabad where custom clearance will be made. From there you can get your smartphone by showing NOC or giving Speed money instead off NOC if you make them agree to receive, If you know what I mean :P

                • AbdulB1

                  Yea I know that. just chai pani is what they’re looking after.

            • faaria

              thanks. I was looking for this info for a long time

          • i bought a sony experia from aliexpress , i received it after paying 3000 PKR Customs duty./

            • AbdulB1

              I also imported a phone but I am still waiting for detention letter. I wonder how many days they take on average for paper work for noc…..

          • Qasimnaz

            You can import smart phones & smart watches through Ali express but the problem is the duty & taxes in Pakistan is very hight. You have to pay around 40% Duty and taxes on total price.

            • AbdulB1

              same is with other stuff sold in Pakistani markets.

          • Noman

            ap book karnay say pehlay confir kar lo k IMEI hai ya nahi q k ager IMEI nahi hai to wo detain hu jaye ga. mene mangwaya tha koi issue nahi huta

          • Sibtain

            Don’t order any cell phone from aliexpress due to our customs/GPO offices open the parcel and repack it without cell phone so in results buyer just receiving accessories of cell phone. its true as 2 of my friends faced this.

          • Arifsaeed

            I read on forum that one needs No objection Certificate for that Plus pay customs which is around 1000 i guess

        • omer

          you can email me details , i will try my best to release it
          [email protected]

          • Muhammad Yasir

            wow … and you are?

          • Muhammad Yasir

            wow … and you are ?

      • ASif

        Imei number pehle se kese pata lagega jab shoping ki jati he to wahan to dirct order book hoga. To imei number kese lenge aor pehle approve hoga tab hi hm order de sakte he na? Ue to kuch pecheeda si bat nahi? Me 1 mezu ka mobile mangwana chahon to muje simbply kia krna hoga

        • SSyar

          sada lafzon mey to yhin kahun k na mangwao mobile from AliExpress is say acha to ye hey k koi dubai wala dosst pakar lo.., usko bolo iss Eid pr aatay huay mere liye flan flan mobile khareedte huay le ao :D

          • Faisal One

            haha sahi kaha. mai araha houn sharjah se karachi kon sa mobile lana ha?

            • SSyar

              ?????

    • Fayez Najeeb

      I ordered recently but the shipping option stated “Seller’s shipping method”.. not sure if it’s registered or unregistered. I do have a tracking code but that’s limited till China only.

      • Zafar Abbas Rizvi

        You can send message and ask about shipping from seller. Its not a problem.

        • Fayez Najeeb

          So it’s almost been 3 weeks. My order has reached Islamabad Mail Office and from there it’s supposed to be sent to Karachi. As per their helpline, Islamabad has sent the shipment to Karachi and has been received by them. I tried contacting Karachi Post Office and as per them they never received the item. It looks like something is wrong..

          • Arifsaeed

            in mid of personal experience, but what i read, sellers shipping method and untrackable methods are worst and often lost

            • Fayez Najeeb

              I finally got my order on 1st June despite being with them since 20th May. I did personally visit Pakistan Post International Mail Office (II Chundrigar Road) and trust me it’s a complete mess. I had complained to their helpline that my order went missing since it reached Karachi so they took a follow up which eventually forced them to send it to my place.

              • Arifsaeed

                this hardship kills the spirit and fun :S darn them

              • Rizwan Hassan

                Can you plz guide me regarding complete procedure on how to get my parcel. It’s stuck in same mail office u mentioned

                • Fayez Najeeb

                  Call @ 99211130 – Tahir naam ka banda yahan hoga who deals with all the packages. Give him a call and ask him about your product or simply visit over there and meet him he will take you to the custom people.

                  • Kassim

                    My parcel was sent to IMO Karachi on 25th July. Pakistan Post has no trace of it to date. Should I be concerned? or am I overreacting by reading all these articles?

          • Faisal One

            what is the status now?

      • AbdulB1

        seller shipping methods are not always reliable. 4 of my packages have been lost recently and still sellers are not willing to give me refund and ask to wait 40 total days…..

      • in Love of Making Things

        nope mostly, its cheapest post, registered is given for higher value or for paid shipping

    • Imran Ul Haque

      I have received 2 parcels from unknown shipping companies so I don’t think that matters since they have the authority to open the parcel in any case.

    • Farhan

      Agree, I am also doing the same… I did not get any parcel which was sent by sellers shipping method or ordinary mail.
      I don’t know, if it is my postman , Local Post office or customs theft it… because we can not track the person so always use registered mail which has record in our post office.
      China mail and Singapore mails (registered services) works very fine in Pakistan.

    • Muhammad Yasir

      so to clarify, you’re basically recommending these 2 :

      1. China Post – Registered Airmail

      2. Singapore – Registered Airmail (or is that Singapore Post??)

      do all the registered airmail’s charge fees ?

      • Haseeb

        It varies product to product, some sellers charge for delivery whether you select China Post or Singapore whereas some seller don’t charge for delivery.

        • Muhammad Yasir

          say if i want to import a smartphone ….
          how much likely am i to get in trouble IF i select the registered airmail option ??

          • AbdulB1

            you will get in trouble no matter what as they now open each and every medium package.

            • Muhammad Yasir

              why so :(

              what caused such strictness all of a sudden !?

              • AbdulB1

                my mobile got detained.

                • Muhammad Yasir

                  which model ?

                  • AbdulB1

                    Zte grand s2

                    • Muhammad Yasir

                      damn … i feel sorry for you man. tell me if there’s an update on the whole situation.

                      also , why import such an old phone ? what did it cost ya in $?

                    • Muhammad Yasir

                      damn … i feel sorry for you man. tell me if there’s an update on the whole situation.

                      also , why import such an old phone ? what did it cost ya in $?

                    • Muhammad Yasir

                      damn … i feel sorry for ya. tell me if there’s any update on the hiatus.

                      altho , why import an old phone ? its a 2014 cell afaik … btw what did it cost u , in $ ?

                    • AbdulB1

                      Soo ka

                    • Muhammad Yasir

                      as in 10k PKR ?

                    • AbdulB1

                      108 dollar ka takreban

                    • Muhammad Yasir

                      hmmm … not bad for the price.
                      but if screen size is not an issue you could have gone for the Vernee Thor , read up on it… its a new and potentially good phone.

                    • AbdulB1

                      5 inch is perfect but I was looking at 5.5 one. I don’t know about this company and no idea if pTA allows it or not. so vernee thor is no no…

                    • Muhammad Yasir

                      hmmm … ur right , newer companies should go thru scrutiny first. but a pal at Gizchina is pretty impressed with the Thor Camera… for the price and everything , plus its improving with the OTAs.

                    • Muhammad Yasir

                      damn … i feel sorry for ya. tell me if there’s any update on the hiatus.

                      altho , why import an old phone ? its a 2014 cell afaik … btw what did it cost u , in $ ?

      • Zafar Abbas Rizvi

        Usually Registered airmail offered free on products above price tag of 5$. But paying 1 to 2 dollar is still a better option.

        • Muhammad Yasir

          say if i want to import a smartphone ….
          how much likely am i to get in trouble IF i select the registered airmail option ???

          • Zafar Abbas Rizvi

            Read my reply to faaria

            • Muhammad Yasir

              ok

              • Adeel

                ?

                • Muhammad Yasir

                  wat?

                  • Adeel

                    Nothing

                    • Muhammad Yasir

                      K den

      • Asif

        The seller has written shipping via China Post – Registered Airmail but still send ordinary untracked mails! How pathatic

        • AbdulB1

          Open dispute on aliexpress and tell them your situation.

          • Asif

            Lolzz.. Already done this. Money is returned but the system here is corrupt.

            On negotiation with Seller they only advise for wait..wait..wait…

            • AbdulB1

              It’s not their fault.but in the land of pure things are this way.sadly

        • Arifsaeed

          no expert here, but with ordinary parcel you cannot track mail after it leaves china, with registered you can track each move on website “17track” with tracking number,

          Mine vendor gave me another number when 10 days after shipments i asked him why i am not seeing tracking, I read that they often dispatch with delay but to complete process with aliexpress they give you fake number.

        • in Love of Making Things

          yeah, faced this too, happens manytimes, I opened dispute and made them refund, because ordinary never gets delivered, so no use to me

        • Asif Rehan

          Do check seller rating and customers comment thourgholy before ordering.

    • Uzair Farooqi

      Yup your are right. Every registered parcel gets delivered

    • Arifsaeed

      I keep hearing that, I updated my shopping cart to all registered posts. Experimented with 0.6 usd sd card reader, via china post small parcel plus. Lets see

      • Faisal One

        hi dear what is the outcome of your experiments? thanks

        • in Love of Making Things

          Hi,
          Here are my observations from best to worst
          ` Hong Kong registered airmail, Fastest 12ish days – all received
          ` china post Registered – 13-25ish days – all received

          ` Singapore post (4px ) – BAD!!! – only 1 of 4 received (lost for months) POOR TRACKING
          ` China post ordinary small packet plus – WORST!!! none ever received. no tracking outside china

          Experimenting with new Sunyou economic air mail, lets see.

          • Faisal One

            Thanks bro

          • noinbox

            what happens with Sunyou did you get any of your parcel ?

            • in Love of Making Things

              not yet, only 2 weeks, I have very little hope from it and very small order too. they did updated status very quickly. and Looks like Hongkonsg post read my comments, no tracking whatsoever this time :D

              also things just disappear when enter Pakistan, no tracking 99% of time for me (only once in blue moon)

              • noinbox

                Same here with me never get anything. Now i always try to buy multiple things from the same seller or Ask my friends if they want same thing i am going to buy. So if your order cross 7$ amount then mostly seller send with tracking. Or i chose ali express standard shipping it cost only .50% per piece if you are going to buy more than 2 or 3 pieces of the same thing

                • in Love of Making Things

                  never tried, ali express standard shipping, but postman told me to always get tracked parcel. I also try to buy from one vendor

                  • noinbox

                    Ali express standard shipping is nothing but a way to ship the parcel to the buyer. Seller send parcel to the aliexpress warehouse from where they send the parcel to the user using other shipping services like singpost nlpost etc etc. And yes it is end to end traceable

                    • in Love of Making Things

                      didnt knew that will try that too

    • in Love of Making Things

      only 1 of 3 Singapore post came, you are right about ordinary post, they never come. China post registered is good, always came home.

    • Faisal One

      Thank you Zafar Abbas very much for sharing such a helping and valuable information. Can you please tell me that at which terminal the goods arrive. i.e. at jinnah terminal or at old cargo terminal. Thanks

      • Zafar Abbas Rizvi

        It came directly at Karachi International Mail Office (IMO) or Islamabad International Mail Office

        • Faisal One

          its mean that custom duty evaluation done at IMO?

          • Zafar Abbas Rizvi

            Yes. Pakistan poat has its own cuatom deptt. Mostly custome charges calculated at related foreign post deptt at GPO. Like I live in Fsd, my and whole fsd reign custom is being calculated at fsd GPO

    • Faisal One

      Moreover, normally how long it take for delivery via air to Karachi. What you prefer to collect the item from post office or let it delivered to your address? and what is your experience regarding the duty/tax, is it charge fairly or you have concern on the duty charged. Thanks bro

      • Zafar Abbas Rizvi

        Always delivered at home by china post air mail. They usually charge custom on gadgets etc. I once bought smartwatch and custom was 700 if I remember.

        • Faisal One

          thanks. normally how you pay custom duty? to postman?

          • Zafar Abbas Rizvi

            He will gove you cutome receipt which will have detail of all charges. He will collect cash from you and give you one copy of receipt with sign.

            • Faisal One

              thanks

    • Faisal One

      can you please advise me that what is the difference between alibaba and aliexpress. Have you or someone experience of alibaba site. And the last, what if I purchase bulk quantity from aliexpress common things like school bag 2 dozen. There will be tax or duty?

      • in Love of Making Things

        ali baba = wholesale
        aliexpress = small number of things

        customs depends on weight / size and type of stuff, check FBR website for their customs duty. (as per my poor knowledge, alibaba has less protections, be VERY carefull there and NEVER EVER pay outside alibaba or via western union. source- google)

      • Zafar Abbas Rizvi

        Custom charges chances will increase with the size of parcel. Large parcel means more chances of custom. Aliexpress sellers mark items as gift. With one dozen bags means a very big parcel.
        Aliexpress is a subsidery of Alibaba group.

    • noinbox

      anything could happen with any post you select. I order a toy drone but stuck in customs. They are saying get a letter from ministry of defense. Next thing i know for sure after few months their children will be playing with my drone. How on earth i can get letter from ministry of defense for a toy drone worth few dollars. Here is my tracking number RP339467698SG

      • Zafar Abbas Rizvi

        That comes under restricted goods. I am talking about general goods like protector of mobiles, cases, jursies, jackets, handbags, wallets, shoes etc

  • Fayez Najeeb

    I just ordered E-Cigarette from Aliexpress. I hope it’s delivered!

    • Imran Ul Haque

      haha same here.. but from FastTech

  • Ali

    few days back my item was held by customs officers of GPO post , i have to visit the office my self and forced to pay 1000 rs to divided by 5 different person whom signatures needed to clarify that this is just a electric toothbrush , wasted my 4 hours , and after few days i got the item with 1600 rs customs duty . that’s insane
    i have been using aliexpress from quite some time , i am A4 rating user there and average i get 80% of items , 20% just gone missing and no one knows about them , i don’t file dispute cause the seller is right he shipped the item , its our country system that didn’t let it .

    • Muhammad Yasir

      exactly … screw the customs…
      dirty BRIBE-worshipping A**holes :@ !

    • AbdulB1

      can you refuse the package and allow it to be sent back?

      • Zafar Abbas Rizvi

        Hell no. They will make a fake sign of you and take good to home as there is no tracking source at local level

  • Shipping is a big reason why most people cant shop online along with high customs. Been using Ali Express for a long time and unlike most other stores at least they either refund full or most of the amount

  • Imran Ul Haque

    Holy crap!! Since they don’t mention if the packet is from Ali Express or FastTech or so you people need to prepare youselves for this. Right now only one of my packet is with them which has a couple of fleece face masks worth 200 rupees only and I was wondering why that was the only packet which was not delivered to me even after 40 days reaching Pakistan but let’s see what they gonna do with my other 5-7 parcels which have a battery charger, a vape mod, ejuice, wicks and wires, and some other stuff. Lets see Oont kis karwat bethay ga.

    • Khan

      Hmmm, plz do update if you receive ur items how n what u do.

    • Danish Rana

      i did my order from AliExpress, all i ordered i received. n now since yesterday, the GPO guys have held the vapes i ordered. please do update if you have gotten your vapes cleared and at what custom rates?
      PLUS. they also did ask me for a bribe which i refused. :P

  • Asif Khan PTI

    Though variety is low but I rather prefer cheezmall. At-least they have presence in Pakistan and they are controlling all delivery till end. Aliexpress should also do the same, if not then this is not a good news.

    • Muhammad Yasir

      cheezmall is pathetic and overpriced…. they only thing they’re doing to you is called Thievery !

  • Muhammad Ali Aqeel Abbas

    I ordered the battery like 3 months ago and it didnt came yet the dealler has took the time of 1 more month.
    But surelly there is some issue

  • Salman Ahmad

    Oh fuck. I ordered few items & the carrier is “4PX SINGAPORE POST OM PRO” , Will i recieve them or not?

    • Muhammad Yasir

      time will tell…

    • AbdulB1

      it is singapore post so mostly it will be ok

      • Muhammad Yasir

        u sure bro ?

        • AbdulB1

          just use trackable post.

        • AbdulB1

          singpost is ok.

    • Farrukh

      @salman Ahmad .What’s about your Singapore post on pro Delievery status ???

    • Arifsaeed

      any updates ?

  • Muhammad Yasir

    well … i have said it BEFORE and i’ll say it again ,

    SCREW THIS COUNTRY’S PATHETIC RED-TAPE and PUBLIC SERVICE SYSTEMS !!!!

    they are filled with filthy cash-worshipers who’ll do ANYTHING to get their hands on some unearned cash … and Mullahs blabber about Interest being unholy and forbidden , the irony is obvious here.

  • Zaki Uddin

    I want to order phone, but cheap government policies stops me to get one

  • Arslan

    Order alot of products from aliexpress. I have placed almost 100 orders in last 6 months. But my last two parcels i never rcvd and they shipped at karachi port. Nd then seller refund my payment. Site is good. But something going wrong at karachi end.

    • AbdulB1

      It is trackable one, I’m sure Karachi postal office people are messing around.

    • Zafar Abbas Rizvi

      Go to your local GPO they will deffinitly have record of it

    • Muhammad Yasir

      shameful … do you know what this means ?

      the poor seller just lost a product and go NOTHING in return … if this keeps up , ALIEXPRESS will stop shipping to Pakistan :/

  • Saad Thahim

    Should be reported to the authorities

  • Basit Saeed

    It happened only once a couple of months ago but I ordered 3 items after that incident and received them on time.. actually within 15 days of order. How many recorded incidents have taken place so far?

  • Abeer Hamid

    I received 4 packages today and total 14 in last week. I can’t understand the basis of this article.

    • MIS

      what did u order? and post via?

    • Arifsaeed

      plz do share, is it registered mail.

  • Mohsan Hassan

    Always use China Registered Mail service by paying 2$ extra. Once I lost WiFi EasyCast device but after arguing with PakistaPost via Email, I get my parcel at my doorstep after 2 months. I almost ordered 40 Items so far and received 37 only :)

  • Naeem ur Rehman

    Pakistan is a rough country that is why international brands don’t ship to pakistan

  • DJ

    success ration on my end is 95% but from last month my few orders are almost after one month not yet delivered secondly one of my package was already opened and their was missing items in it .. so something fishy is happening but overall looks fine

  • Faisal

    I lost 3 of my parcels in last couple of months and after that I have stopped using Ali express. I had the doubts that parcels are getting mishandled at customs.

  • aamir bahi tusi v blackmailing pay a gye?

  • mja72

    There are always some miserable SOB’s sitting there waiting and willing to ruin it for everyone. They don’t give 2 tosses whether the country is blacklisted by anyone from anywhere they just want to fill their bottomless pockets and stomachs which is precisely why this country has never developed or prospered and it never will.

  • Kamran Iqbal

    Did anybody tried cashback o Aliexpress using Ebates.Com ? i tried with ebay and i get 1% but they are saying 5% Cashback

    check and signup

    http://www.ebates.com/rf.do?referrerid=Uc%2FpMNYbLs5ALMYr%2BVpMaQ%3D%3D&eeid=28187

  • i am a Regular buyer from aliexpress , i received all item except the last one i ordered , its been almost 40 days and i am still waiting .

  • I didn’t receive my last order. Got the refund. Is it happening to the orders under $10?

    I’m glad someone highlighted the issue. Well done.

    • Arifsaeed

      registered on unregistered ?

  • Shan Ali

    In my case, One out of Four orders is missing.

  • Hassan Raza

    its by air … lol not on karachi ports

  • Ahmad

    I bought some stuff on 31st December but didn’t receive anything. Pakistan govt. is just shit & all custom employees are corrupt so this is not too far for Pakistan is in black list in aliexpress..

  • saaadyi

    This isn’t the case only with AliExpress. I have been purchasing goods from eBay for 2 years now & I observed that they delivers stuff, which they don’t have any use of, with no issues i.e. Raspberry or some modules but won’t deliver something like mobile’s battery, chargers, headphones etc.

    • Arifsaeed

      sounds promissing, i intend to buy arduino :P
      ( i spelled promising wrong, but i think it also makes sense here, “missing” :P )

  • Ishtiaq

    This article is all true. Last two months i also did not receive many of parcels in Karachi. Before that everything was fine and parcels were coming on time whether registered or unregistered mail. Sooner or later AliExpress will surely blacklist Pakistan due to these malpractices and large number of refunds. I wish it doesn’t happen but seems like inevitable.

  • Mustafa Jamal

    False news I am regularly receiving my items both tracked and untracked. Ask local post office for lost parcels sometimes untracked items do not receive.

  • Mohsin Ali

    I ordered more than 10 small products from Aliexpress in the last three months and haven’t received any product. Although I got refund but AliExpress blocked my account due to excessive refund requests. This is not good for Pakistan and yes they can any time black list us.

  • AbdulB1

    Actually our govt is insane at it best. Once I had to send money to China and I went to western union office. the guy at counter told me straight you can send money to Pakistanis only in CHina. If it Chinese name your money wont be sent as state bank rules. I was puzzled why??? he said Pakistani use this kind of money transfer to buy products. WTH…… while leaders themselves prefer panamas but wont even allow average Pakistani to buy stuff from abroad.

    • Muhammad Yasir

      thats the shameful state of the country bro … common man can;t do sh*t but the influential people can kill and go scot-free !

  • Waqas Ahmed

    Almost 17 orders on waiting status per ha last 50 plus days SE 5 order ke amount wapis a GE ha lakin main Rawalpindi main ho per bhi ye masla a raha ha

    • AbdulB1

      same is with lahore

    • SSyar

      post man say bana k rakho.,., i gave him 20-50 rs after 2 or 3 visits.,,

  • RT

    corruption ki hr hadd se agey jana he. #VarhGaye

  • RT

    I’ve to request for refund after waiting for long time. Bless them that they always refund with really courteous gesture.

  • Uzair Farooqi

    I am recieving all the packages except for my 2 orders. From the same seller

  • Last time i received my order was 26 April 2016. Faisalabad.

    If someone is not getting parcel. Blame your local post office customs department. They take parcels without registered tracking to their houses.

    It is your local city post office customs department who checks/taxes parcels. They will weight your parcel with hands in air. Open some items, make fun or show to each other (and even take to their home). If they in good mood. You will get your parcel delivered fine. If they in bad mood. You will be taxed even on tiny cheap items.

    And for me tracking never worked further after it says parcel reached Karachi. But the parcels get delivered.

    • AbdulB1

      After reading your comments I’m wondering what my parcel is doing 10 days at customs office. Even the tracking says they have made a report of the parcel. But why no detention memo or anything like that.. :(

      • What did you buy?

        • AbdulB1

          Mobile

          • Visit your local post office with tracking number and 3000rs in pocket. Mobile like parcels are 98% chances taxed.

            • AbdulB1

              I have talked to postal services people they are telling me to wait few more days as it is with customs. Postal guys are fed up with this small work force as there are so many packages coming from China and they are over working non stop.

              • I guess When work is too much they simply pass items without any special checking. I have seen people getting phones without paying taxes. Customs officers, i have seen them laughing and enjoying opening parcels when there is less work.

                • AbdulB1

                  I was also lucky once when I bought tablet PC. But it did not had any 3g/4g connectivity so in other words it was still not a problem. But PTA has made things too difficult now for anyone who tries to import phones, etc. And they did not even made any computerised system to update the data and issue urgent noc.

                  • Muhammad Yasir

                    there’s a reason i hate PTA …

                • Muhammad Yasir

                  “Customs officers, i have seen them laughing and enjoying opening parcels when there is less work.”

                  yep … the Pride of Pakistan

          • They will also ask you to contact PTA for IMEI approval. Takes 2 says to one week

            • AbdulB1

              Yes, I know. So that’s why I’m waiting for the letter stating IMEI.

          • SSyar

            abay mobile kon khareedta hey yar., :)

            • AbdulB1

              Haha.. .. Well local market is just filled with qmobile or refurbished LG ,HTC or Samsung.

    • AbdulB1

      BTW they can’t just weight with hands in the air as weight is always written on the package. But it was a good joke and shows the actual mentality of Pakistan customs.

      • Weight and prices are not accurate on parcels. They also know it very well. They use fingers and hand lifting to feel the parcel. Then open if they want. Then google item name on internet to see item price for tax.

        I have seen 10000rs mobiles getting 3000rs tax and 45000rs mobile 2000rs taxed. Their Andaza and mood. :)

        • AbdulB1

          Well the govt has placed 30% tax on everything we import. Lenovo zuk z1 is selling in India for 21000 pkr (approx) and here it is 34k. Govt just knows how to milk Pakistanis.

  • Murtaza Chang

    Around half of my items have been lost. And i too got refund by the lovely aliexpress team and their sellers. But I’m pretty sure soon they will close thier doors on us.
    Btw let me give you an example of why aliexpress is best. Do you know the price of so called kabli spiral horn cable (or clockspring) of toyota corolla is 3k to 4k rupees. But the new ones from aliexpress only costs just 1200 to 1500 rupees.

    • Were you taxed?

      • Murtaza Chang

        No i wasn’t. I didn’t order any taxable item. All orders were of little value. So no tax was applicable.
        I was hoping to buy the clockspring cable but have not yet done so.

        • Your item was in car accessories or wires category. Taxable. Item value doesn’t matter. I have paid 900rs tax for 6usd item.

          Afghan refugee tax
          Falana tax
          Item tax
          Repacking tax
          Etc all come together.

          • Murtaza Chang

            Yeah that’s why i still have not ordered the spiral cable :)
            I wanted to make sure what kind of stupid taxes are on car accessories.

          • Murtaza Chang

            Btw what the heck afghan tax has to do with Pakistan and wth is repacking tax? What did you order?

  • AAV

    Happened thrice with me! Got my money refunded!
    Two packages still on the way since 2 months but still no clue of em!

  • Yeah, right… same is probelm with ebay… before few months I get all of my packages but now hardly few arrives me and I have to request sellers to refund me for others… there is somethig big inside….

  • Zohaib khan

    I use ebay for shoping and i also didnt recieved my 4 packages its been 2 months now. I m upset and angry.

  • Khalid Imran

    May be there have problem with handling in customer clearance office .until now I have received 17 packet out of 20 ,3 packet still is pending .if we talking about shipment so Ali express shipped within time as they given ..on the other hand I have received my parcel before the time some time it take just a week .China post and Singapore post deliver fast and within given time . I just paid for (Windows tab cost paid to Ali express 100$) at Post office on the time to collect in the shape of custom duties or any other taxes (48$),I can say I am satisfied from Ali express but if we are talking about Pakistani custom clearance office so we know very well (Yehahin kuch bhi ho secta ha )

  • Abdul Basit

    I have placed almost 25 to 30 orders in last 6 months. But my last two parcels i never received and they shipped at Karachi port. but seller refund my payment. Site is good. But something wrong at Karachi port.

  • Umair Chaudhry

    The Last order I received is on 18th of April 2016. Afterward, my 8x orders are stuck in between. They already dispatched after custom clearness from origin by 25/April max. Lets see, will they get their way to home?

  • ❤ ЯT МΛCНIИЭ™ Ю®

    I am a regular buyer from ALI EXPRESS since last 3 years, Received all the Items at my door place but 1 year ago my 7 parcels were lost then i have emailed to all the highest authorities of Pakistan post, IMO(international mail office), Customs & minister of foreign affairs. the reaction was very quick on email and all the concerned authorities replayed and i have received my parcel again after 3 months until that the seller had refunded due to 60 days of buyer protection method.

    I any one is facing trouble kindly visit to the website of Pakistan Post and Pakistan customs all the emails of higher authorities were available there email them with your Order ID and tracking # (if available) and CC to all.

    • Fayez Najeeb

      So you got your package and your money back? :D

    • Muhammad T.

      lol…. when ever I send an email to any of the provided email address on Pakistan Post’s website, I get error that remote service is out of email quota….

  • Muhammad Shams

    I have missed nearly 50% of my orders. Disputes are there with Aliexpress.

    • Ishtiaq

      Stop opening disputes for AliExpress when cannot dispute with local post n customs. It’s not their fault. You open dispute when the Seller doesn’t provide you any tracking number or wrong tracking number which has no info in China. Try to bear the damage by yourself. Sellers ki itni mat maro k woh Pakistanio se dur bhagna shuru ho jayien. Already “this can not be delivered to the selected country” ka tag bharta jaraha hai AliExpress pe. So thora aqal se kaam lou. Tum apney sou 200 k chakar main country ko black list karwa dou ge.

  • I have been waiting for delivery of my three orders which were shipped almost a couple of months ago. Still no luck! :(

  • Aqeel

    seems the another MAFIA is active and forced consumers to buy cheap items in expensive price. what a shame.

  • Javed Siddique

    I am regular customer of ali express.
    I could get only 50 percent items during last one year. I think items disappears when Chor Pakistani Customs employees see the items
    Really fed up. Culprits shoukd be hanged

  • Sumyia

    Yeah ! Agreed…! Dont dont where packages vanished after arriving Pakistan.. Where should we complaint?

  • Sumyia

    Yeah ! Agreed…! Don’t Know where packages vanished after arriving Pakistan.. Where should we complaint?

  • Muhammad T.

    I have already lost about 7 packages. Pathetic.

  • Kumail Abbas Rizvi

    I have made around 40 orders using Aliexpress till date and received each one of them, no issue at all, and all these had free shipment. Only one order was 7-8 days late (it had a short delivery time 39 days). Seller gave me full refund but as I received it yesterday, I am going to pay back.

    • Muhammad Yasir

      lol

      • Kumail Abbas Rizvi

        what’s funny?? :)

        • Muhammad Yasir

          you got it for free , kind of … THAT , sir , is funny !
          (ofc , ur going to pay for it now out of the goodness of your heart )

          • Kumail Abbas Rizvi

            Dont feel good keeping it for free (though by policy I can) when i finally received the order n satisfied with it…

            • Muhammad Yasir

              yeah … thats what the lol was for
              (i swear this is the LONGEST explanation i had to give for a SIMPLE lol )

              • Kumail Abbas Rizvi

                Lol

                • Muhammad Yasir

                  hahaha !

    • Waqif Khan

      I am new and have no experience in online shopping. i want to know that HBL Debit card or other Pakistani Debit card work with Ali Express.

      • Kumail Abbas Rizvi

        For debit card you will need to call your bank’s helpline and get your card enable for online transactions.

        • Muhammad Yasir

          and what about a Credit Card ?

          • Kumail Abbas Rizvi

            I use Standard Chartered’s credit card it is by default enabled for online transactions, Bank Alfalah’s credit card is also enabled, not sure about other banks…

            • Aamir Ijaz

              For HBL Credit card you have to activate international online payment.

  • Muhammad Ather

    I’m regularly shopping from AliExpress after observing huge price difference from local stores and hefty postal charges for any item ordered. Out of 25 orders 24 has been received only one missed (but in extended protection period) which was through un-tracked/unregistered mail. PakPost doing well in my case may be because my delivery address is prime commercial area of Karachi. As the writer mention that… 1 “The online retailer could put Pakistan on its blacklist, or the sellers themselves might stop delivering to Pakistan. 2. “The forces behind this must be apprehended before Pakistan is shamed in front of the world yet again. if such an instance happens and could fend off interest from international retailers like Amazon and Ebay is quite a serious issue for the whole nation and its reputation.

    • Waqif Khan

      I am new and have no experience in online shopping. i want to know that HBL Debit card or other Pakistani Debit card work with Ali Express. please guide me

      • Fayez Najeeb

        HBL Debit Card works fine. You just need to call their helpline every time before you make a transaction.

      • Muhammad Ather

        Apply for UBL Internet Wiz prepaid debit card to shop online. Other banks do not offering e-commerce facilities in Pakistan and some enable it on request for few a transaction.

        • Waqif Khan

          thank you bhai

      • noman

        you can use UBL WIZ card and mcb lite card for online transaction

        • Waqif Khan

          thank you brother

  • Osama

    Hahahah What a nice discussion. But we are forgetting one most important thing will discuss in last. let explain who am I :-)

    I am regular buyer from AliExpress I have bought Mobiles,Tablets,Watches, projector and IP Camera and few little items like jewelry and kitchen products all expensive and received on time. I haven’t faced any problem regarding of paying so called duty/charges/ or Khancha :-) to post office for clearance of mobiles,tablets, IP Camera and projector. Projector was delivered to me in just 5 days of my order through Skynet which was great surprise for me and for that I paid 1500 as a duty and got a duty paid documents as well.

    There are some fraud stores/sellers as well on Aliexpress who just take your order and don`t ship, some sellers just take your order and after realizing that country is Pakistan they don`t ship and after opening dispute they just return your money very soon. So before placing any order don`t forget see sellers ratings and buyers comments

    Yes there are some culprits every where in pakistan who are creating such issues for us. One store on Aliexpress from whom I bought a mobile denied to deliver in pakistan referring me to same issue which was very sad for me :-(

    I will suggest you all who have not received there order kindly visit local GPO in karachi located at Chundigar road and Sh.e.faisal mostly you will get your order.

    MOST IMPORTANT WHAT WE ARE FORGETTING :-)

    Recently propakistani write a paid article of Chezmall and banner is also placed on propakistani. Cheezmall recently launch MI Xiaomi Store and there selling MI products on double price as compare to Aliexpress :-) Abb app log kudh samjhdar ho yai article parh k kaun order place karai ga Aliexpress pai.

    BUT I WILL ;-)

    • umer

      Oh bilkul samjh lag gayi :P

    • noman

      how did u received smartphone ?
      Kindly tell me store from which u r buying smartphone and is it free shipping or not thanks

      • Osama

        Very simple just place your order when it arrived at post office go and pay duty and get your mobile :-)

        • nabeel

          PTA se approval kis ne karana he g

    • nabeel

      kya baat he janab, baray Sherlock Holmes nikle ho tusi tay

  • Salman Qamar

    This is outcome of Pak-China Economic Corridor.
    Raheel Shareef is taking alll orders.

  • Mainichi

    Ehh. I have lost a total of like 2 packages out of 30+ in the last 2 years. The most recent package that I received was 2 weeks ago.

  • conartist

    Prepare for another slap from online community

  • Sheikh Abdul Basit

    My 4 orders are in process including car rare view camera. Lets see if they arrive. I have received orders previously.

  • Rizwan

    Naam batao naam, kon ho sakta hai is k peeche? Kaymu & Daraz.pk? This is strictly against business ethics. Which ever e-com business is behind this, sooner or later they’re going to fail badly in Pakistan. Customers of Pakistani e-com sites are all MashaAllah well educated & they understand the difference between right & wrong. Aliexpress is & will remain to be 100 times better than any local pakistan e-com site.

  • Sanad Liaquat

    Out of the last 5 orders I placed, I received 3 and lost 2.

  • Muhammad Yasir

    did NOT realise that Importing a Smartphone in Pakistan would mean going through all 7 layers of HEL !

  • Muhammad Yasir

    did NOT realise that Importing a Smartphone in Pakistan would mean going through all 7 layers of HEL !

  • Received my Bluetooth headset today. Came via Karachi and Ali Express. I think these are isolated cases.

  • owais

    Well i just ordered 8 different things from ali express… And recieved all of them….And pretty soon actually..longest took 3 weeks

  • Asif

    From 43 I received 22 and most of received were Registered via China Post/Sigapur. Now from one and half month I am not receiving any Untracked packets. This is pretty much sure sure that Untracked parcels are hold at Karachi Port/Customs. May be some Registered as well. GPSs/IMO did not cooperate in this regard. Pathetic system in our country for Postage and Customs. No support and service!

  • There are many black sheeps in customs department. They are assholes who even don’t know about their job.

  • Ali Mamoon

    Rumors, complains are all true. Regardless of the item worth from few rupees to thousands, this is happening since a long time. I have faced it myself, I placed a order on Sep. 22 2015 and contacted seller on Nov. 07 2015 after waiting and failed to receive the package.

    Order Details:

    Conversation History:

  • Ali Mamoon

    Rumors, complains are all true. Regardless of the item worth from few rupees to thousands, this is happening since a long time. I have faced it myself, I placed a order on Sep. 22 2015 and contacted seller on Nov. 07 2015 after waiting and failed to receive the package.

    Order Details and Conversation History is attached also.

  • Ali Mamoon

    All Rumors, complains are true. Regardless of the item worth from few rupees to thousands, this is happening since a long time. I have faced it myself, I placed a order on Sep. 22 2015 and contacted seller on Nov. 07 2015 after waiting and failed to receive the package.
    Order Details and Conversation History is attached also.

  • Shaaf

    One reason and a major one: There has been excessive load on shipping companies before / during and after Chinese Holidays season. Few sellers just created shipping labels (web generated) and didn’t actually dispatch the orders out due to obvious reasons. This in my personal experience has surged the orders dispute rate up a bit. But if the tracking says “recieved at IMO office” then it’s upto PK guys. My only complain is about postman. Lately he has started dropping or throwing the parcels inside the house just like newspaper instead of stopping and delivering them into hands. His simple answer: there are so many parcels these days and a big area to cover in very little time so sorry.

  • Abu Zaid

    I have never ordered smart phones or tablets, but for all other items (mainly related to Solar Energy), I get about 80% of orders delivered, and 20% lost. Anything that is few dollars, I may not ask for refund. But all other refunds, I never had an issue. The Postman in my area (Rawalpindi Cantt), is a good fellow. Always makes sure that someone has received the parcel, never leaves it outside or by the door. Custom Duty, I have never been able to figure out how that is calculated. I have order same item multiple times, sometimes they charge Customs and other duties (from 15% to 40% of the amount written on Package), other times nothing. I was told you can lookup codes on the Internet to find the Customs for IPO, but not sure how they come up with these numbers. Once I tried to dispute some parts that can only be used for Solar Energy, but the process was that I do not receive the Package, send it back to IPO and then open a dispute. Still, they might charge the Taxes and Duties, since I need some kind of Import Permit for Solar Items to get the exemption. So, now I just hand over the money to Postman if he brings the slip.

  • AbdulB1

    I don’t know but aliexpress standard shipping also tracks in Pakistan.but I think you’re right Pakistan me kuch bhi ho Sakta ha.

    • Zafar Abbas Rizvi

      Alexpress standard shipping is a part of china post

      • AbdulB1

        No.it is not.its Singapore post.

      • AbdulB1

        no, they always had sg at the end.

        • Zafar Abbas Rizvi

          SG is a singapore post. Aliexpress standard shipping has AL at last

          • AbdulB1
          • AbdulB1

            Google Aliexpress standard shipping

            • Zafar Abbas Rizvi

              I dont need to. I have received so many parcels. Search aliexpress standard shipping tracking in google.

              • AbdulB1

                I am saying open the link about aliexpress standard shipping on aliexpress website as clearly it includes singapore post and dhl with others.

  • maujood

    Some of them go missing, but most come through. Around 1 out of 10 go missing for me. And some vendors have already stopped delivering to Pakistan after refunding.

  • That is completely disgusting. I my self ordered 13 products 2 months ago from AliExpress and only 3 were delivered. If this continued to happen then soon there will be no one shipping to Pak.

  • Mbnav

    There are certain items which are not allowed to be imported under the customs act a list of which can be found on their website. I made the mistake of ordering a refurbished cellphone and it got held at customs as you have to pay import duty on this item. This goes for other cellular electronics or larger mechanical products besides many others. You have to be careful with what items to pick as not everything is deliverable by law.

  • Mbnav

    Besides if the items aren’t delivered and are shown as being in the country then more than once I’ve gone to the nearest GPO and had them handed to me directly. Sometimes its just a logistical issue. Har cheez fire and brimstone nai hoti.

  • Fahad

    I was receiving my packages just fine but then i stopped getting them 3 months back. And when i started to dig it down and went through office to office from GPO to customs n blah blah. I found out the weak link was the postman himself and when i confronted him infront of his PostMaster he accepted that he misplaced the packages (that i recovered from his posession later on) and he advised me to ask for a refund lol. So eventually Pakistan Post is the culprit they dont have digital record of any sort and even G-10 post office still uses old register entries for logging the goods. We will continue to get abused by the corrupt govt and its even corrupt employees till someone from heavens comes down and fix all this for us.

  • Muhammed Ovais Alam

    Block krain. AliExpress ki shipment bhi block karain.
    Well done corrupt Aholes at custom!

  • Abid Raza

    mere 5 order abhi tak received nhi hue………. shame on Pakistan tabhi amazon walmart ebay Paypal Pakistan nhi aa rahe

    • Muhammad Yasir

      yep … its hopeless and next time govt and finance stakeholders bitch about dearth of foreign investment , just slap this infamy and inefficiency in their faces !

  • Muhammad Yasir

    thankyou bro :)

  • Fahad

    I have ordered a watch, and many mobile phone cases. I got all of them. However the delivery has been slow from the past 2 months (no matter who the seller is) but I still received all the goods I ordered.

  • AG

    I can confirm that this is happening and can also confirm that AliExpress sellers starting to know about this and now changing the sipping options. Many products which I ordered before have now shipping options limited to FedEx etc. Many sellers have entire catalog updated to only expensive shipping options. Other have completely blocked Pakistan. I see message that Seller does not ship to the destination country. These were the sellers which I had been buying products in very recent past.

    Govt, politicians & bureaucrats are making our life hell day by day. They have stashed millions of $ in their houses, can chartered planes whenever they want and go shopping abroad or simply ship everything here without paying a dime. Wait more and you will see air around you being controlled & monetized by these blood sucker for their own benefit.

  • ahsan

    i had ordered sunglasses last month via aliexpress but i got parcel which dont had glasses in it :(

    • Muhammad Yasir

      kisi bechare custom wale ko bohot dhoop lag rahi hogi

      aur Heat-Stroke k dar me usne aap k glasses chappar kar liye :D

  • Fayez Najeeb

    So it’s almost been 3 weeks. My order has reached Islamabad Mail Office and from there it’s supposed to be sent to Karachi and then my address. As per their helpline, Islamabad has sent the shipment to Karachi and has been received by them. I tried contacting Karachi Post Office and as per them they never received the item. It looks like something is wrong..

    • Muhammad Yasir

      looks like Karachi wale are giving you parcel special love by keeping it to themselves until you reimburse em’ :D

      • Fayez Najeeb

        Haha – I finally got my order on 1st June despite being with them since 20th May. I did personally visit Pakistan Post International Mail Office (II Chundrigar Road) and trust me it’s a complete mess. I had complained to their helpline that my order went missing since it reached Karachi so they took a follow up which eventually forced them to send it to my place.

        • Muhammad Yasir

          can u tell me about the conditions of the Post Office upon your visit. i get the rough idea from “it’s a complete mess” BUT i would like more details about their short-comings , to serve as a precaution for all of us here.

          • Fayez Najeeb

            I went there directly from my office (proper office attire) and I was stared from top to bottom with eyes glued just like women in our society sadly face as on my face all the saw was Quaid E Azam walking in..
            You’ll feel you’ve visited PTCL’s exchange (10 years ago) with pan ki peaks and unprofessional people sitting all around smoking and having tea and so busy in conversations that you might feel bad interrupting their tea party. Depending on your order, they’ll take you to custom people (big mostach guy with cluff wala kurta with a book of Pakistan Import Policy 2016 infront of him). He’s the one who will give you your order, charge you whatever he wants, might let you go for free.

            What’s upsetting is our orders are thrown all over the floor and I’m sure there’s no check anyone can just steal and leave so that’s why often orders are stolen as they are thrown openly all around and anyone can pick and go. They are literally thrown and scattered on floor! I was lucky I registered a complain on their helpline against my order going missing after it reached Karachi. So it forced them to parcel my order at my address. I reached there and they said it’s been sent this morning so I was lucky not to deal with them.

            • Muhammad Yasir

              wow … that is indeed disturbing :/

              no wonder so many parcels get lost :O

              this will make us all think twice about importing stuff !!!

  • Kamran Ahmed

    There are some possibilities due to these orders are capturing. 1-Govt is involved in it, 2-Custom and post office staff stealing these parcels, they know that buyer has paid for it and aliexpress will refund them according to policy. 3-Somebody (local online stores in pakistan) give reasonable money to Govt or any other govt officer to stop these parcels. Whatever, but this is not fair, we are not doing well with our country. It will be bad impact on Amazon, E-bay and paypal to take start in pakistan..

    • Fayez Najeeb

      It’s the second reason. Been there and witnessed myself.

  • Salman

    Why is everyone blaming Pakistanis? Are you guys not patriotic?

    It could be Indian RAW agents hampering shipments to customers!

  • Sohail Ali Faruqui

    AOA, i am willing to order an action figure (toy) from Aliexpress which is about 43$…. I have previously ordered once and received without any issue … But recent reports indicate packages gone missing in karachi port etc, is it advisable to order from aliexpress these days or not? A timely respone would be much appreciared by anyone, thanks.

    • Fayez Najeeb

      Don’t take this risk if you can avoid it. I personally went Pakistan Post office and it’s miserable.

  • aamnah

    my last three orders have failed to reach me. They arrive in the country and then nothing happens, no delivery..

    • Muhammad Yasir

      Perks of Being a Pakistani :D

    • Fayez Najeeb

      Aamnah – Dial 051-4102906 (PP Helpline) and register a complaint against your order that it’s missing. They’ll take around 4 days.. call them back and they’ll update you on the status. This worked for me in Karachi.

  • Arifsaeed

    Pakistan Post (the glorious) has lost 2 parcels from outside pakistan, in past (not from aliexpress). SO i dont believe in Pakistan Post all together (thought the dakia was so besharam , k wo retire honay k bad bhi eidi lenay ata tha, atlast , zaleel kar k bhagaya)

    I have recently ordered some small items for test (0.6 usd) from aliexpress, one with China Small Parcel Plus and one with China post registered airmail. they are in transit, Lets hope i get it.

    and Be assured Local online stores, I dont trust in you 1% and I wont be ordering from you Inshallah. Even if i dont have aliexpress option.

    • Muhammad Yasir

      lol on that dakia scene and the last sentence :D

      • Fayez Najeeb

        China Small Parcel you’ll get them easily as they are small packets and Pakistan Post believes they aren’t valuable enough. I ordered tempered glass and I got it within 2 weeks.

        • Muhammad Yasir

          true … i ordered earphones worth $2 and i got them in around 20-25 days

          im scared of importing a mobile phone , because im sure the customs officials will try to elbow in for their share of the spoils when they see a mini book sized parcel with something possessing solid weight being contained in it.

          • Fayez Najeeb

            Abay bhai don’t even mistake of ordering a mobile – Custom officials can open your order and check each and every bit and obviously who doesn’t get attracted by book size parcel that’s got some weight too ;)
            They opened my vapor and checked and also put a 15rupees repacking charges :) It was in a similar box like a mobile phone. Plus PTA ki clearance chayeh hoti hai so a mobile is totally no no!

            • Muhammad Yasir

              shameful … PTA ki clearance and all. Taliban and others have wayyyy advanced techniques rather than spoofing some IMEIs or using untrackable burner phones to attack the state (thanks to their own DUMB policy to fight the insurgents who were NOT at war with us initially after 9/11 !)

              stupid , selfish govt measures avoid us from getting good value for money phones and we have to be stuck with LAME and BADLY PRICED phones. one of the many reasons i hate the red tape and bureaucracy !

      • Arifsaeed

        yup , that was both disgusting and surprising @dhittai ki had

      • Arifsaeed

        bhai 2 hi batayn sochi hay,

        1. PTCL apnay parpotay ko bhi nai lagwa k dena (successfull for last 10 years)

        2. No online shopping from Pakistan . given the credibility of we Pakistanis I would love to do all shopping outside Pakistan. (1200 wala bartan Jumma bazar say behas kar k 600 may khareeda – i repeat they were charging 600 more – why because they also have to give bhatta and insanely high transportation charges)

        • Muhammad Yasir

          PTCL Broadband ? how bad is it :D ?

          woah … SIX HUNDRED MORE ?! and where was this Jumma bazar , if you don’t mind sharing with us :)

          • Arifsaeed

            after dialup and evo 3mbps years ago, never looked back. and dont intend to , they are what they are, from their core. no makeup can change that

            • Muhammad Yasir

              hmmm… what isp is trending atm ? i have heard good things about wi-tribe.

              also , the jumma bazar location please :D ?

              • Arifsaeed

                no idea. Wateen (which is now bought by Qubee) – service is good untill they decide that everything is too calm and change location of tower.

                Still reliable than PTCL and local cable (@aunty nay washing machine chalai = router ka switch band kardia). Living is Pakistan is choosing the best of worst services.

                • Muhammad Yasir

                  still nothing on that jumma bazar :p !

                  • in Love of Making Things

                    korangi

                    • Muhammad Yasir

                      i’ll check it off on my ‘never going to list’ :D

                    • in Love of Making Things

                      problem I am talking is not limited to this only location. I also have this story of buying 20pkr IC in 300pkr in Saddar electronics market, point is that people are charging way too much.

    • in Love of Making Things

      Updated, I got the one with China Post registered Air Mail, the second one is still a mystery

  • Ahsan Javed

    I want to order Le Max 2 through Ali Express. It is one hell of a mobile with reasonable price. What is the recommended mode of shipment? Singapore post or DHL? I can wait for the shipment (by using Singapore post, and willing to pay the post office guys) but want to ensure that I receive the mobile and my money is not wasted (because I heard through DHL, if the shipment gets stuck, there is no way to get it released). Another issue is that it is not in the list of PTA type approval document, how to get this mobile on that list then?

  • Faiyaz Ahmed Khan

    100% sahi tajzia hay admin ka, may bhi aliexpress say cheezain mangwata rehta hun or mera tajurba bhai yehi hay jo admin ka hay,
    may nay 3 dollar ki 1 cable mangwai 2 in 1 (Gldn+Black) android + iphone data cable, lakin jab parcel mila tou usmay say ye black color ki cable nikli jo yahan say 50 rupay ki mil jati hay.
    may nay jab reseller say rabta kia tou inquiry par pata chala kay wo 1 4.9 star rated seller hay osnay mujhe kaha kay may sirf high grade cables sale karta hun, or ye cable may nay kabhi sale hi nahi ki lakin agar apko ghalat cable mili hay tou main apko dobara send kar deta hun. ap oski insaniyat dekhain.
    may nay feedback check kiya tou pata chala ka sari duniya main usnay ye cables send ki hain or kahin say koi negetive feedback nahi hay, balkay cable kay pack main osnay cable kay alawa 1 gift bhi apni taraf say bheja hay kisi ko pen kisi ko key chain ishi tarhan kay chotay motay gifts.
    may samajh gaya kay ye PK custom ki meharbani hay, main nay os say rabta kar ka apni complain ki maafi mangi or oski payment confirm kar di, oska thanks ka msg aya or osnay dobara kaha kay main apko 1 or cable send kar deta hun lakin main nay mana kar dia,
    bhaiyon yehi wajha hay kay PAYPAL bhi pakistan main apni subscription open nahi kar raha keon kay hamara system hi aisa hay,
    hamaray mulk main sailab anay say pehlay pull nahi banatay, haan sailab jab apni tabahi dikha kar chala jata hay tub hamaray hukmarano ko hosh aata hay photo session hota hay na, publicity milti hay.
    corrupt salay. On duty PM k panama paper kay case kay baad bhi kuch mulk hum say tameez say baat kar letay hain Allah ka shukar karo yaron.

    • Faisal One

      har shaakh pe ullo betha ha
      anjam e gulistan kia higa :-(

  • Usman Ansari

    I have been frequently ordering stuff from aliexpress but 3 of my orders in the last 4 months have failed to arrive. Tracking mentions the exact date when the item was arrived in Pakistan but after that there is no luck. Never had problems before but recently there are so many complaints.

  • Arsalan

    woops, I just placed order of some electronic parts for the first time, lets see what happens :D

    • Faisal One

      how was the experience?

  • Ayesha jawed

    Is there any custom duty for phone covers?

  • Arsalan

    received my order today after 21 days of order date, perfect with no issue, Item was not opened. Satisfied with Ali Express. if ali express keeps up good business, no one would be from local online stores as they are expensive than ali express….

  • Ali

    Hey Everyone,

    Maine bohot saaray comments parhay hain k Aliexpress par Place kiye huway Order arrive nhi hotay. I am going to shop from Aliexpress for the first time and i don’t really know about it that much. mujhay yahan se koi electronic saaman order nhi krna k mujhay is k liye shipping charges bhrnay pray. i live in district Rahim Yar Khan. I think Aliexpress is the best Website because of its Lower Prices and Free Shippment. Pakistan k saath bht bura hoga agar is ka naam aliexpress se Black listed hojaye. Please give me proper info that how to shop and all that. Other than that i want know about those parcels which get lost i am a little scared about it.

    will it it heppen to me??

    i will wait for the reply.

  • Waseem Ahmed

    I am also receiving all ordinery parcels,

  • Waseem Ahmed

    10% chance sirf singapore post waly parcel per gumnay ka hy, islamabad direct arival lazmi deliver hota hy,

  • Waseem Ahmed

    Maine 12 piece SMD bulb order kiya thay, Value $ 22, Pakistan post charged Rs 635 , Custom Duty, and sales Tax

  • Khuzema

    Lost almost 8 items out of 15. Kia ho ga is Pakistan ka :(

  • Xenelop

    i have been ordering from Ali Express form last 3 years … heard about this news of not receiving items in Pakistan … testing by ordering a couple of items and yes the news is right … not receiving orders in pakistan …. if any one know where and how to complaint for this. .. ???

    • Faisal One

      what if I purchase bulk quantity from aliexpress common things like school bag 2 dozen. There will be tax or duty? is someone has experience? Thanks

  • Muhammad Assim Baig

    I had recently made order for some Mobile Accessories to Aliexpress.com Lets see how it ends up.

    • Faisal One

      what is the status now?

  • Hammad Zahid

    Hi, has anyone ordered a smartphone? Please share your experience.

  • Hammad Zahid

    How many days does it take generally for a parcel to arrive in pakistan

  • Hammad Zahid

    If i order items in bulk, will it be cleared by customs

  • in Love of Making Things

    New experience,

    out of 3 oders via Singapore post OM pro only 1 arrived in 20 days or order. While 2 are lost with no updated tracking information.

    Only China Post registered works and postman comer home to dliver, I dont know where the ordinary post goes. I am going to try to go to post office, because I never get even local mail from Korangi GPO.

    Guess they should be privatized too :P

  • chiliblast

    all of my orders arrive with no issue at all. has any one ordered an electric guitar from aliexpress?

  • Usman Ahmed

    i have missed 6-7 items. they are dispatched from their warehouse and are still in transit.

  • hammad ul haq

    Is it fixed now? I want to order an arduino starter kit, should I?

  • Asif Rehan

    Anyone who is doughtful regarding order lost should change his shipping to registered mail in Ali express app that may cost you 1 or 2 extra dollars but your will definitly reach your home.

  • faizan

    yar how can I print NOC, I have seen its approved but dont know where to print it out.

  • Ahsan Javed

    Lies lies and lies. So far I have ordered 150+ products and received 99.5% of them. One or two that were not received got fully refunded by Aliexpress. And guess what I also got a Chinese phone (Le Max 2, absolutely amazing) shipped through China registered mail in 8 days. Paid 2000 custom duty and got the phone.

    • Arslan

      Brother i live in Lahore cannt.. Can you give me your mob num please i need a bit information if you would like to give num thanks

      • Ahsan

        03455757307

  • Naveed Anjum

    I have ordered a Xiaomi Redmi Pro, the tracking system states that article held by customs (in lahore). i have not received any intimation from customs, can some one please guide how i can get my order.

  • SHOAIB Ahmad

    ys I am also facing the same Issue with my Ordering Products from AliExpress .Bit What we need to do to stop This .There is Many chances Aliexpress put pAkistan in Blacklist as Others Site Baned our country .In Internet world we arw Nothimg than Other counyries take Benofits.Lile paypal

  • Usman Sarwar

    I have order blue tooth speaker from Ali express its show now held by customs..how can i check why custom held it anyone please tell me how to track..???

  • nehal

    Kya hi baat ho ke jo yahan ke online stores main items available hain wo hum logon ke misplaced items hon jo local stores bech rahay hotay hain.?

  • Ali

    These MoFos in Pakistan Customs and Pakistan Post have again started delaying parcels this month. I am facing too much delay since end of April till now.

  • sam

    my android tv smart box was eaten by these thieves on 29-09-2017 in multan at GPO customs…model was H96 PRO Plus… they are even not listening me when i visited office and saying me that we cannot give you your product because it is restricted item … how a android tv box can be a restricted item… Bunch of thieves

  • ahsan siraj

    Please propakistan team do help I also did not get my item from customs .main me mobile order Kia tha Jo k ab tak mujh se kisi custom wale ne contact Nahi Kia please do help what to do whom to contact whom to complaint https://uploads.disquscdn.com/images/67d91e4c056f2c05d69dd2ef67cde803facbf71d595f277ccb1f9874723225b9.jpg

  • Maria Saleemi

    i too have ordered so much stuff from aliexpress and have faced this issue of not receiving the items, on time and at all. things just get stuck on ‘the-customs-end’.

  • Hassan Shaikh

    When I used Ali Express I was surprised by their prices and the quality of Items. After first few successful deliveries my packages started disappearing even though the supplier provided proof of packages tracking of China post I was unable to trace my packages.
    Then few months later 50% of my packages started dispersing it was that point I had to quite ordering from Ali Express.