Careem Driver Allegedly Troubled a Female Customer from Lahore

An anonymous girl, who wants to remain unnamed, has alleged a Careem Driver for behaving irresponsibly during the 40 minutes drive that she recently took with Careem, Cambiar News has reported.

She further alleged the service that Careem driver — to attain familiarity — contacted her on phone after the ride as well.

Careem, a UAE based on-demand taxi service that started from Lahore last year, currently operates in Karachi and Islamabad.

The unnamed girl has said that the 40 minutes drive from her place to work mostly remained uncomfortable as driver repeatedly tried to initiate usual conversation that she kept avoiding.

After the ride, almost next day, the driver contacted the girl on her cell phone number presumably to explain her about company promotions; which she disconnected to show a clear indication that she doesn’t want to speak with the guy.

Later on, the driver allegedly sent the girl text messages as well.



It must be noted that customers’ cell phone numbers are not shared with drivers by default, however, drivers’ numbers are shared with customers just in case. The girl in question might had called the driver — maybe to inquire about his arrival or anything — and this is probably how the number of the girl got out.

There’s no mention if the driver persisted and contacted the girl again or not.

Careem has issued a video statement on the incident, in which Junaid Iqbal, the MD of Careem Pakistan, responded to the situation.

Junaid, in the video, explained how rigorously Careem captains are checked for any background before taken on-board and that they are trained for several things at different levels before riding a Careem car.

He said that any indecent incidents are dealt very seriously and captains found involved are expelled immediately.

Junaid also emphasized that customers must give their feedback — through various channels available — and that this is only how careem can enhance customer experience.

  • Usama Ahmed

    What action did they took against the driver?

    • Arslan Ejaz

      A valid question

    • Muhammad T.

      Before that, Question is, What is the proof that these texts/calls were from a Creem’s captain?

      • Arslan Ejaz

        and before before that how can we know that this situation even happened or not?? . :D.
        That is a lame question bro.

        • Muhammed Ovais Alam

          And before that we have to verify whether both of them are ‘real’ human beings or not.

          • Arslan Ejaz

            ? ? ?

        • Abubakar Riaz

          and before that we have to verify that they were not in parallel universe :)

          • Arslan Ejaz

            I think you have just watched Donnie Darko ;D

    • KS

      expelled immediately ka matlab bhi nahi aata?

      • Usama Ahmed

        If you can read, please read carefully he said “captains found involved are expelled immediately”. He didn’t said they already expelled the captain.

        I think you clearly need to learn the Farangi language.

        • Faheem Janjua

          It has been said if captain found involve we terminate them and there is zero tolerence policy he did not say we terminate the said captain upon this specific complaint. He just told his policy.

          • Usama Ahmed

            And a good use of this policy would be to take action and then tell the world that we have actually implemented our policy.

  • AB

    Dear junaid,your alleged captain shouldn’t even expelled but sent him to lockers too…. by expelling problem persist and CAREEM good will still harm.

  • ysk

    Such incidents will continue to happen in one way or the other. It is important that action is taken every time and no free passes for any driver or passenger. Empty rhetoric wont work.

  • Samna Chaudhary

    Just expell? He should be trialed for harrassment according to law.

    • Muhammad Faheem

      very right

  • Samna Chaudhary

    The mentality against women is same in this coutry either a labourer or a bmw owner. They need education.

    • The Blessed Guy

      It is same everywhere, around the world madam! Stop bickering & come to the real world instead of expecting a life of wonderland.

      • Alina Jawad

        bohat pyari baat ki apne… now plz commit suicide from Burj Khalifa roof-top

    • Zain Aslam

      I Agree

  • The Blessed Guy

    The girl should better have ignored & blocked him. A much more decent & mature approach.

    • Haider Rehman Butt

      Ah, the classic blame the victim!

      • The Blessed Guy

        No one is blaming the girl mate! Gali k kuttay k jawab mei bhonkny waly ya FIR katwany waly ko koi b aqalmand nhii keh sakta.

    • Faheem Janjua

      Thta would be a 2nd action after official complain so other can get safe from him.

    • Alina Jawad

      apni harkatain na thk kro… gandi ‘Man mentality’… larrkian ese kr lein aur wese kr lein… hum mard hamesha zalil aur beghairat harkatain e krein ge

      • The Blessed Guy

        I would rather prefer to remain decent. Period!

  • ranasrule

    Uber is a much better service and cheaper as well.

    • Faheem Janjua

      Do we have Uber in Pakistan?

      • zubairali

        yes we have uber in Pakistan and my experience with uber is not good, Careem is far better than uber in terms of Cars and service

        • Alina Jawad

          nice service… muft ki poetry b milti hai

      • ranasrule


      • ranasrule

        very much so

        • Faheem Janjua

          Used Careem in Lahore, this is fantastic

  • Faheem Janjua

    That is usually Tharki mindset of we Pakistani people, actually bounded and congested mind set where no one cares just they need a girl to do everything.

  • AB Raza

    It can be observed how seriously our ppl of Pakistan took such an issue! Either it’s false but we can take it as an example to learn and aware our family members… however I have to ask Careem authority one thing I.e. how we can avoid sharing our contact numbers as they said “it’s not disclosed to Careem s driver”! Then how can he contact his custom in case he wouldn’t be able to reach exact location by the specific time! I further want to mention that in this country we can fool around but can never be serious about our attitudes and national respect… so disappointing and sad behaviour from number of Pakistanis. Remain few good ppl in this country… REMEMBER, WHEN ALLAH’S REVENGE WILL OCCUR, IT WILL TAKE EVERYTHING,EVERYONE EITHER GOOD OR BADS… When a nation become full of illiterates and JAHILS… !!! :'(