Telenor has announced that it is closing down its sales and service centers across Pakistan. All the employees working in those centers are going to lose their jobs, we have checked.
According to details available with ProPakistani, 17 company owned service centers are being shut down and customers will be left with 289 franchises in various parts of the country to get after sale and support services.
Telenor said that it was equipping its (third-party) franchises with additional features to ensure that there’s no vacuum created in absence of service centers.
Moreover, Telenor thinks that customers are now more self-reliant and are able to resolve a lot of their support related queries through self-care apps and paid help lines.
During this whole process, some 200 employees are going to get impacted and will lose their jobs.
Telenor said that it will be offering a payout as compensation (gross salaries x number of years in service x 0.5) plus other benefits that include medical allowances, in addition to annual bonus (2.25 salaries) and gratuity for eligible employees under the company policy.
Telenor said that it is committed to providing all necessary support to the impacted employees to ensure that the process is as smooth as possible.