PIA Now Offers You More Information On Your Lost Baggage

Travelling with a lot of luggage? Especially if you are traveling by air? Losing your luggage during such journeys can prove to be a time-consuming hassle if the airline or airport misplaces it.

Lost baggage is a common problem, and how airlines deal with the problem goes a long way in making them popular or unpopular.

Recently, the national carrier Pakistan International Airlines rolled out its newest service for lost luggage. Here’s how PIA deals with this problem:

Adnan Rahim Kazi, Manager (Lost and Found),  said that at first they message the airport you traveled from, asking whether they have your baggage. If they do have your stuff, they are asked to send it back on the first available flight.

In case they don’t find your luggage at the origin airport, they send back a report and the folks at Lost and Found department will give you the staff’s phone numbers and report back to you after tracing your luggage.

They will then send messages to every airport through their system which includes the origin airport of your flight and other airports as it is possible that your baggage could have made it to another airport by mistake.

The lost baggage service, therefore, prioritizes ease of mind for travelers who choose PIA and want to be assured that their baggage claims are resolved seamlessly in case of any mix ups.

Tag Removal to Blame?

Most common reason behind lost luggage seems to be this – sometimes the tag of your luggage gets removed while it is being handled by the airport staff, which results in your stuff being sent to the wrong destination.

Mr Adnan said that they try to ensure that the luggage gets to the passenger in “safe and sound condition” when they arrive at their destination.

What To Do If You Lose Your Baggage

If you lose your baggage, you can:

  • Contact PIA’s staff at the airport.
  • They can guide you through the process.
  • They can file a report for you if they can’t locate your luggage.

Mr Adnan added that

We will try to locate your luggage as soon as possible. Our SOP (standard operating procedure) is 21 days long. We try to find your things for 21 days, message every station (airport). If we can’t find it in 21 days we do a claim settlement.

The claim settlement forms are sent to the passenger within a week, if they can’t find your stuff. You can also collect the form physically from the airport. PIA would then try to settle your claim.

A techie, Overwatch and Street Fighter enthusiast, and Editor at ProPakistani.


  • Agar Jedda to KHI PIA Se Aye :
    Or
    Baggage Jedda Main Reh Gaya Or PIA Walo Ne Bata Bhi Diya to Then Kiya Wo La K Dengy Ya Dubara Flight Pakar K Jana Hoga !
    Or 21 Din ??? Yaha Kal Ka Nahi Pata !

  • LO G! Ab lost baggage claims pe fights ki videos bhi viral honay wali hain… :D aur phir naam aye ga PIA ka… :P

  • My Wife traveled from KUL to KHI-ISB on 20th December 2017, but at ISb airport PIA Lost baggage and so far am trying to call and claim but no Result.How long i will have to Wait for this now???
    PIA Staff Busy on chating with friends Via Whatsapp and so called Working. i waiting to their Office more then 18 hours but no result.

    • I lost from baggage from KUL to KHI-ISB. On 6th July 2018 uptil now I did not get any clue of my bag…. I picked the same exact bag at KHI put it in belt then i did received it I m so much worried about it. Kindly someone help us.

      • dear same happened to me and i am waiting for claim clearance from last 8 months but no news. i lost more then 900000 Rs of my baggage. and no one even care for this. many times i called them but still same. no one listening or replying me. can you contact me? if can so please sms me at my cell which is 03335564051
        thanks waiting to hear from you soon.we can make a joint complaint to PIA head office and high light in news paper.

        • Bro same case with me and i came to Saudiarabia on December 26 2017 and still waiting foe the claim and baggage buy no one helping and even listening. Please of you want to report in police or news paper i am with you. This is my number 00966592302188

  • Today i travel from isb to dxb pk211 and lost my baggige box so airport office write my complain and give me a refrence nmbr paper but i cant contact with them and still no updates so what i have to do?

  • Sir PIA ki flight 792 birminghm UK sy islamabad aaty howy last year 11 may 2017 ko mare 2 Baggage lost howy or calim bi kiye howy hain Alhamdulillah aj tak na PIA k office sy koi phon aaya or Na hmara phon ap k office sy koi pic karta hai na islamabad airport jane sy koch hasil hota hai 21 visit kar chooka hoon PIA office islamabad airport par koi sunnne wala nahi im sorry janab PIA Airlines apne Passenger ko zalil o Howaar karty hain main nahi smajhta k ab zindgi main mujhe Dobara PIA par safar karna chahiye . 03360956536 agar koi PIA ka Waaris hai to main un k phon ka intzar karoon ga.

  • I lost my bag on pia flight from isb to manchester on day 27/12/2018. Pk701 and in uk office even no body pick my phone. They dont know how to handle with customers . Thats the main reason why wr dont like PIA

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