FIA to Start Investigating Fraudulent Online Shopping Websites

The district consumer protection court of Gujrat has asked the Federal Investigation Agency’s Cyber Crime Wing in Karachi to launch an investigation and identify fraudulent companies that have been scamming innocent people in the name of online shopping.

A citizen filed a case against one such online website. This led to the court’s decision of directing the FIA to take action against the online company which allegedly defrauded one of its customers.

Muhammad Umar of Gujrat lodged his complaint with the district consumer court Judge Bakht Fakhar Behzad on February 28, 2017.

He claims that he ordered a black leather jacket from with customer reference number A 01-28-2017 and shipment no 772177601294.

The complainant mentioned the address of the e-commerce store, which is based in Gulshan Colony, Karachi. The e-commerce company was ordered to be present in court.

However, the courier service responded that no such company existed at the mentioned address.

According to an online shopper, the received item was delivered through a private courier but was defective on arrival.

The judge noticed that fraudulent websites are working in Pakistan and gave his verdict in favor of the complainant. His verdict said,

I have myself taken pain to unearth the truth. The page on Facebook was opened but the website did not respond. I have noticed with great concern that a number of fraudulent online stores are working in Pakistan.

Judge Bakht Behzad has ordered the FIA’s cybercrime wing in Karachi to investigate the matter. The order was issued under section 11 of the Punjab Consumer Protection Rules, 2009.

A copy of the directive has been forwarded to FIA’s director general, industries secretary, Deputy Commissioner Gujrat, Directorate of Provincial Consumer Protection Council and the Federal Interior Minister, Chaudhry Nisar.

While it’s good to see the consumer courts taking matters into their hands, the government needs to design a mechanism for the registration of complaints against online stores to increase buyer protection and make online shopping experience more secure for the average citizen.

Via Dawn

He is the Editor-in-Chief at ProPakistani. Reach out at aadil.s[at]

  • That’s my boy now start investigating Daraz and other popular websites for sending low quality products on very high prices and the policy of delivery companies that you have to pay first and sign on their document before opening the package is also a fraud.

  • Domain name is registered on Indian resident

    Registrant Contact Information:
    NameJain, Ravi
    Address638 narayan peth
    State / ProvinceMaharashtra
    Postal Code411030

    • https : / / / whois / apnidukaan . com

      Details can be seen over above link.

  • i hope they act strictly to this, the online shopping sites are selling fake and used products as new.
    This would help the e-commerce in Pakistan.

  • where we can list such pages links and website to report to FIA. There should be a way to report such cases online.

    • yes there should be a public forum where these sites ranking should be posted, so others can be cautious when trying them

  • I bought and their confirmation caller has confirmed me the spec

    But delivered was different and they refused to take it back

    So pls aware and let me know how to lodge this complaint with proof to FIA

  • FIA Should be asked to people : K Kun Kun Se Web Pages Hai Jo Fraud Kar Rahe Hai :
    FIA Jitna Nahi Janti Awam Janti Hai :
    Government Ko Chahyeh Ek Webpages Pe Pakistan Ki Tamam Online Shopping Ki Link with City Or Nationwide registered show kare Or Kahe Ye Original Hai In Main Se Jo Fake Karega Use Product Free Main Milega Baki In K Elawa Tamam Online Shopping fake hongi
    At least kuch government to kare

  • I am going to sue for the fraud they committed with me after the eid. If anyone else is also affected by their fraudulent practices can get in touch with me because class action is always better to sort out these thieves

  • I have also Submit a Complaint against YAYVO.COM as they are scamming people in the name of Deals. My order is pending since 27Days and everyday their support comes up with a new excuse. Not only me, there is almost all customers of YAYVO.COM scammed last month (May 2017). Their Facebook page and post comments section is full of complaints.

    • Local sellers/wholesellers are selling their products on Yayvo , daraz and kaymu . The main issue is that they have listed all the products on their websites even they dont have a stock of it. Once a customer pays for it , then they buy the product from market and send it to customer. If they cannot find the product at that time , then the order is delayed. Telling you this based on my experience i had with a seller ( 18 year old kid ) of daraz . pk

  • there are many websites, and i had also logged my complaints but i had never heard on it from FIA and any consumer Courts. But it is good that the voice of the one of the many customers were heard.

  • The Denim Factory In Sy koi b cheez purchase na karen sara lunday ka maal phata hua aur arafoo kiya hua dety hain don,t waste your time and money i received 2 pents but not denim and sender name mentioned on courier Shop# 17 berar society dhoraji colony karachi and when i call to TCS representative she said adress shop# 421 amma tower sadar karachi

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