K-Electric has introduced digital handheld devices for meter reading across its network.
The power utility has equipped its meter readers with state-of-the-art hand-held devices to note meter readings and upload respective data to KE servers.
The development has eliminated human intervention associated with manual meter reading.
According to a KE spokesperson,
In line with KE’s customer centric approach and focus on continuous process improvement, we are glad to announce roll out of hand-held devices for meter reading across our network.
To date, K-Electric has implemented several IT-based services like – ‘Genesys’ – for managing customer experiences across one single platform.
KE is also the first ever utility in Pakistan to integrate its digital platforms with SAP, bringing its wide range of customer care touch points under one umbrella such as 118, [email protected] and the SMS service 8119 as well as serving customers through 29 IBCs and mobile units, providing services at customers’ doorstep.