The national flag carrier, Pakistan International Airlines (PIA), has acquired a new airline management, sales and revenue system – HITIT Computers systems – from a Turkish company. With the acquisition of the new airline management system, PIA has ended its 20-year partnership with Sabre Global Distribution System (Sabre) – a United States of America (USA) based company.
PIA spokesperson confirmed ProPakistani that the airline has shifted its system from Sabre to HITIT. This new system will provide multiple services to fulfill the airline’s needs. HITIT will provide services for reservation, flight operations, accounting, crew management and flight check-in and flights scheduling and other services. PIA claims that this new system is not only cost effective but also very efficient compared to the previous one.
Chairman and CEO of PIA Saqib Aziz said that the airline staff worked tirelessly to activate this system.
“PIA’s HITIT has become fully functional today and this airline management system is state of the art. By shifting to the new system, PIA will save billions of rupees in revenue and can now provide better services to its passengers,” Saqib Aziz added.
He further said that changing the system is a need of the time. This new system will enhance the technical capability of airline staff and bring efficiency in flight operations and cash flow management.
Saqib Aziz also appealed to the passengers that if the system stops responding or experiences difficulties, they should keep calm and contact PIA for assistance.
PIA inked the agreement with HITIT on April 18, 2018. The PIA management hopes that HITIT will help the airline in improving its online booking system.
HITIT started its business in 1994 and is a part of Turkish Airlines. Its provides services to many other airlines in the world. Hitit is named after the ancient Hittite civilization of Anatolia.
In 1994, PIA became a client of Sabre and its in-house flight reservation system. This move was highly criticized but the management kept using this system. Sabre was not able to fulfil the airline’s needs and proved to be a very expansive solution.
Sources told that the Saber system is no longer useful due to many small bugs. PIA is suffering losses of billions of rupees every year because of the Saber system. Till date, the online sales of PIA are only 10 percent of their total sales while other airlines secure more than 85 percent of their sales using the online reservation system.