In less than six months, Pakistan Citizen Portal app has received 604,074 complaints. Quite remarkably, 449,025 have already been resolved to date.
The app was launched to bring the upper tier of the government and the masses of the country closer. Statistics point out that people were eager to communicate their issues to the government and wanted immediate redressal.
In just two months since its launch in October 2018, a total of 535,134 individuals signed up for the app. In the same period, the resolved complaints had crossed the 100,000 mark.
Now, individuals registered on this app have crossed 875,000. These registered users include over 80,000 overseas Pakistanis, having increased from 39,946 in December.
Apart from the promising user numbers, the portal also received global recognition a few months ago. It was shortlisted for an award at the World Government Summit in Dubai. Moreover, the app got ranked among the seven best apps on Google Play Store for that matter.
While the figures highlight the success of Prime Minister Imran Khan’s initiative, there is a darker side to this as well. Earlier, it had surfaced that people were manipulating this app to take out their grudges against the government officials.
Moreover, many people have complained that their complaints got marked as resolved even though the issue was not solved. The government is already working on the latter issue and has even enforced complainant feedback and approval once an issue is resolved to tackle these flaws.