MCB Clarifies The ill Customer’s Visit for Biometric Verification

The management of MCB Bank wishes to clarify that posts on social media do not reflect the true facts about the visit of a customer in ill health to an MCB branch to fulfill mandatory/regulatory requirements of “account biometric verification”, which is being undertaken by banks across the country as a national campaign.

The customer, in response to advertisements and text messages, visited the branch for biometric verification of his own choice despite ill health. At the branch, he was informed that it was not necessary for him to visit the branch personally for biometric verification in his current condition and was offered to have it undertaken at a later time.

He, however, opted to complete his verification process during the visit. He was appreciative and thankful to the branch staff for the prompt handling of the verification process. MCB Bank has provided the facility of remote biometric verification on request in many cases.

MCB Bank would like to reiterate to the general public that biometric verification is being conducted at all branches during the month of June 2019.

Our valued customers are therefore once again encouraged to reach out to their nearest branch and/or the MCB 24/7 helpline 111-000-6222 for any special assistance required to complete biometric verification of their accounts if they are unable to visit any MCB branch.

The convenience and well-being of our customers has always been and will continue to be our utmost priority.


  • MCB officers were very helpful for Biometric process. I cud not go to my city for this ,they got my biometric from Islamabad & saved me a lot of inconvenience. Thanx to MCB

  • My uncle is a senior citizen and is suffering from disabling medical condition. When I asked my uncle’s bank to give us special consideration they said that the facility for biometric verification at home will be given to you if you open account with 10lac rupees.
    In summary, banks can give you biometric verification facility at home, but only if you are worthy to the bank, medical condition whether serious or not is not a condideration. Its all about the money!

  • MCB bank must be closed by the SBP.
    MCB customer service is totally flaps and MCB bank is not giving international exchange rates as per the SBP instructions.
    I personally faced an issue with MCB branch 1709.
    Still my problem in with considering.
    WTF.
    Later I will close my account from MCB.
    Garbage services.

  • Admin
    Is it a paid content.? Have you ever experienced this banks customer service yourself? Shameful act and must be condemned.

  • Such a bundle of lies and Shame on you for supporting such shameful act.
    I my self received a call on my father’s cell from NPB couple of days ago when he was still in ICU after a major surgery and bank guy was asking to get account verified before 31th in any condition even if we have to bring him in ambulance other wise account will be looked. Along with that he referenced SBP’s policy for all banks.

  • UBL walay to account bhi nahi kholte physically disabled person ka. Chahe wo blind ki bajaye kisi aur waja se bhi disabled ho like arm or leg etc.
    Jesay disability koi jurm ho aur jaise koi admi apni marzi se disabled hua hai. Shame on MCB and UBL.

  • I am waiting for bio metric verification at mcb ..their links are always down.bad service indeed.

    • Hi Madam,

      did you get the forms? I’m also a NRP need to verify my account as well. or is it too late???

      • I get mail from my branch and they said please send scan copy of passport and CNIC.I send these documemts and today i get this reply from MCB branch……..( all those accounts which are opened before May,2016 are mandatory for biometric verification. your biometric verification is not required in this regard).

  • what about the verification of the overseas Pakistanis accounts?
    There is an army of officers eating at the name of OPs but why our problems are addressed without crying for?


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