Ibex Pakistan, a leading global customer experience company, is looking to expand its workforce in Karachi. Also known as the Google of BPO, ibex has recently been listed in Nasdaq, the first BPO Company to do so in more than a decade.
In Pakistan, the company is hiring as many as 600 Email and Chat Support Specialists for one of the largest U.S. based retail giants. This is a great opportunity for BPO industry in Pakistan as the country has finally started to receive due attention in the global market in this industry.
According to ibex, the Email/Chat Support Specialists will be responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email. The Specialists will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.
“We believe in our workforce and know that they are the reason why ibex is one of the world’s leading brands today,” said Fahad Subzwari, Director Shared Services, ibex Pakistan. “With over 23,000 employees that we call family, ibex serves the world’s biggest industries including telecom, food delivery, shipping, electronics, media, retail, and e-commerce,” he added.
Ibex keeps its global relationships on a strong footing through its dedicated, well-trained global staff who speak 20+ languages perform 63 million customer interactions every year. The company has also bagged the ‘Best BPO Service’ award at the IT Export Awards for two consecutive years for its extraordinary services.
The Email/Chat Support Specialist job is recommended for candidates who are good with typing and are willing to make the world of customer experience more enjoyable. Ibex is specifically calling out people who are available for work in the evening and night shifts to take up the job and earn up to PKR 65,000 per month working 5 days a week.
Candidates who are intermediate or above, are aged between 18 and 40, have excellent verbal and written communication skills, are tech-savvy, and possess traits like flexibility, adaptability, customer-centricity, and a problem-solving attitude are welcome to apply.
Some of the perks and benefits of the job include medical insurance, permanent employment status, provident fund, annual leave and leave encashment, referral bonuses, and internal job opportunities.
Click here to learn more about or apply for the Email/Chat Support Specialist job at ibex.