Pakistan Citizen Portal App Relaunched With a Fresh New Look

Pakistan’s government-owned Citizen Portal app is a countrywide one-stop spot for all almost all government-related complaints, inquiries, guidance, and more. The application has just been revamped with a new design and more categories that are simpler to use than before.

The app starts off on a religious note at the start screen with a message paying respect to Prophet Muhammad (PBUH). It then takes you to the login screen. The app startup is very slow, however.

Everything has been split into three different types of communications: Complaints, Guidance, and Suggestions to make things simple and straightforward. The Guidance tab is currently under development and is not complete.

As always, almost every part of the app is translated into Urdu as well.

Here is how the slide-out menu on the side looks like.

Here is the complaints section and some of its complaint categories.

This is the suggestions section and a new pop-up that show alerts for almost every part of the app.

You can download the Citizen Portal portal app on the Google Play Store as well as the iOS App Store.


  • the app is not yet ready. neither CNIC No. nor province tab is working. Fail to understand why raw app is uploaded

  • On Android 10, the file attachment module doesn’t show/load and files, I reported this on the app support and wrote email to PMDU too, but no resolution till date.


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