Allied Bank Introduces WhatsApp Banking

Allied Bank, which is one of the largest commercial banks in Pakistan, has announced the addition of WhatsApp to its customer communications channels in collaboration with the global cloud communications provider, Infobip.

The move aims to strengthen the bank’s digital presence and offer its customers universal banking services that fit the expectations of the connected consumer of today.

Allied Bank is aiming to elevate its customers’ experience by offering digital banking services over WhatsApp. The chatbot will enable customers to request account balance inquiries, mini statements, and other services to explore discounts, offers; and to locate the nearest ATMs and branches on a self-service basis.


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The WhatsApp Banking service will offer a highly convenient and efficient platform with the ease of communicating 24/7 over a secure platform using encrypted messaging functionality.

Sohail Aziz, the Chief Digital Banking at Allied Bank Limited, remarked, “Since social media is now part of our daily life, we believe that WhatsApp Banking will bring great convenience to our customers. We are excited to be partners with InfoBip to offer this secure and convenient communication channel”.


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“This is the continuation of ABL’s journey towards offering a plethora of new digital banking services – using conversational technologies,” he added.

Note that ABL had launched the industry’s first voice-assisted banking services using Siri on the myABL Digital Banking platform a few months ago.

Safder Merchant, Regional Sales Manager at Infobip, stated “With consumers now preferring mobile and online technology for accessing services, resulting in fewer in-person interactions, it is natural for people to seek trustworthy channels to manage their financials. We are delighted to partner with ABL and empower their customers to manage their banking requests in a secure digital manner”.


  • My humble advise is that Allied bank Initiate customer satisfaction survey. I have recently made transactions in three branches and I would place them 3 out of10..
    Customer waiting time at counter 3 out of10.
    Customers issues resolve. 4 out of 10
    Getting dormant account acrivated 28 days.
    I have seen lack of staff in branches. Branch managers helpless… Atm Machi es malfunction… Not enough cash for major transactions…Customer help desk helpless….. I can go on and on.
    Get your act togather and face the reality. Your services need lot of improvements.

  • Mostly, Found damaged and very ruff condition currency at ATM and no light is available in ATS machines.
    Very bad banking services.
    I would suggest people that shift your account to Meezan Bank. Now a days it is best bank in Pakistan.

  • During my last 15 yrs experience with Alied Bank, i found it much ahead of others in terms of customer care and innovative approach. Weaknesses are always there but the good intent to overcome those weaknesses matters. We must appreciate the difference we find. Keep it up

  • Well from reading comments and from my personal experience, where I am waiting for my encashment certificate for over two months they need to fix their basic services rather than creating additional channels to give impressions of innovation and advancement. Just improve your services you guys already have enough channels for customers to contact you.

  • With all due respect my experience with ABL is not quite up-to-the mark. I have been trying to re_activate my digital My ABL services but still not activated. My request to higher ABL authorities kindly look into my matter and try to resolve the issue as I am disabled now and cannot visit the branch frequently.


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