The number of 3G and 4G users in Pakistan reached 92.99 million by the end of January 2021 compared to 90.5 million by the end of December, registering an increase of 2.49 million, said Pakistan Telecommunication Authority (PTA).
The number of mobile phone users in Pakistan reached 177.61 million by the end of January 2021 compared to 175.62 million by the end of November 2020, which registered an increase of 1.99 million during the period under review.
Monthly Next Generation Mobile Service (NGMS) penetration increased from 42.43 percent in December 2020 to 43.5 percent in January 2021.
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The total count for 3G users of the mobile operator, Jazz, stood at 8.89 million by the end of January 2021 compared to 9.02 million by the end of December 2020, registering a decrease of 0.13 million. Jazz 4G user numbers jumped from 25 million by the end of December 2020 to 26.24 million by the end of January 2021.
The 3G subscribers of the telecom company, Zong, decreased from 5.29 million by the end of December 2020 to 5.17 million by the end of January 2021, while the number of 4G users jumped from 20.7 million by the end of December 2020 to 21.38 million by the end of January.
The number of 3G users of the telecom services provider, Telenor, decreased from 6.04 million by the end of December to 5.95 million by the end of January. The number of 4G users jumped from 14.21 million by the end of December 2020 to 14.96 million by the end of January.
PTCL’s mobile arm Ufone’s 3G users decreased from 4.66 million by the end of December to 4.62 million by the end of January. The number of 4G users of Ufone increased from 5.53 million by the end of December 2020 to 5.74 million by the end of January.
Teledensity for cellular mobile increased from 82.34 percent by the end of December to 83.09 percent by the end of January. The total teledensity increased from 83.47 percent by the end of December 2020 to 84.22 percent by the end of January.
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PTA received 14,772 complaints from telecom consumers against different telecom operators, including (cellular operators, PTCL, LDIs, WLL operators, and ISPs) as of January 2021. PTA said that it was able to get 14,721 complaints resolved, i.e., 99 percent.
According to PTA, data Zong leads the chart with 7,888 complaints and Jazz at the second position as the most complained telecom operator with 3,079.
Cellular mobile subscribers constitute a significant part of the overall telecom subscriber base. Therefore, a maximum number of complaints belong to this segment. The total number of complaints against CMOs by January stood at 14,333.
In terms of the segregation of complaints on an operator basis, Zong stood first with 7,888 complaints, i.e., 55 percent of total complaints. A total of 3,079 complaints were received against Jazz, which is 21.4 percent of the total CMO-related complaints.
Ufone had 1,030 complaints against its various services, which make up 7.18 percent of the total CMO-related complaints.
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Telenor, which has the second-largest number of consumers, was third with 2,300, i.e., 16.04 percent of complaints were received against it.
PTA also received 106 complaints against basic telephony, where 105 were addressed during January 2021. Further 322 complaints were received against ISPs, where 315 were addressed.
