Jazz Tops PTA Complaint Charts Yet Again

Data from the Pakistan Telecommunication Authority (PTA) has revealed that Jazz leads the chart with 6,407 complaints, followed by Telenor as the second-most complaint about telecommunications operators with 5,149 complaints.


Zong was third with 2,701 complaints, and Ufone had 1,043 complaints about its services, according to the data.

The PTA received 15,863 complaints from telecom consumers against different telecom operators, including (cellular operators, PTCL, LDIs, WLL operators, and ISPs) in November 2021. The PTA said that it was able to resolve 96 percent (15,270) of the complaints.

Cellular mobile subscribers constitute a major part of the overall telecom subscriber base. Therefore, the maximum number of complaints belongs to this segment. The total number of complaints against CMOs by November stood at 15,311. However, Jazz is the largest cellular operator overall with respect to the ratio of subscribers, and hence the number of complaints was higher.

The PTA also received 229 complaints against basic telephony, of which 218 were addressed in November 2021. Furthermore, 310 complaints were received against ISPs, where 300 were addressed.


  • Jaxx cash walon ne toh drama bnaya hua hai koi b pese kisi ko bejain pese jate b ni aur gayab ho jate hain na ye log complain lete hain 10 din tk pese gayab rehty hain bot gnda experience hai mera

  • Jazz walon NY to ab drama banya HOA Hy ab to HR cheez py falto k tax lgaty ja rhy hen ab to msg PKG k bawjood msg bhejny BHI Tax LGA diya Hy …

  • Worst service at highest rates. Mobile data doesn’t work properly and still charges are too high. Very unpleasant experience

  • Ironically, I’ve had no issues with Jazz whatsoever except for a day or two since last October (2020). I’m surprised to know that Ufone is still operating in Pakistan despite their bogus billing (charging customers for data consumption even with mobile data off on a smartphone) and inferior network quality. I just don’t get it. PTA seems to be the problem here.

  • bhai mujhy to zong walk ne tang kia hua hai balence or package ho phr bhi telenor k number pe call nahi jati or internet chalne ka naam nahi leta.

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