‘Jazz Is Looting’ Becomes Top Twitter Trend in Pakistan

Troubles for Pakistan’s largest cellular operator, Jazz, seem to be far from over as the company is broiled into yet another controversy.

This time around, the company is topping the local Twitter trends where customers are accusing it of repeatedly ‘looting’ them.

Many Jazz customers are complaining against the forced Hungama Music subscription that’s “deceitfully” activated by clicking a wrong link.

Others are highlighting how going to a Jazz franchise to resolve issues is now useless as they’re directed to call the customer service instead.

 

Customer service calls also turn out to be expensive with average waiting times of around 10 minutes.

The streak of bad press resulting from Jazz’s utter failure to get its act together and improve its customer relations also continued yesterday when ProPakistani reported on PTA’s hefty Rs. 30 Million fine on Jazz over the poor quality of the network.

Jazz has also made headlines in the recent past by failing to address customer problems that arose from its billing system ‘upgrade’ which still doesn’t seem to have recovered after 2 months.

The said system upgrade turned Jazz systems upside down, with the company’s cold response showing how little it actually cares about its customers.

The Twitter trend reflects people’s annoyance with Jazz and this should be reason enough for the company to issue a solemn apology to its customers and commit a serious timeline for when these issues would be resolved.


  • propakistani
    isko apko zida pta hona chyea.
    apko pta hai yeh customers ko loot rhe han. mere bhi 400 cut gye.
    #PTA ko bhi complain ki or jazz ko bhi, abhi tak wapas nai aye, 1 month hone wala hai.
    sub satoo pee k sowe rhe han.

  • Pls also mention all these Gamenow and gaming services which get auto subscribed without consent. Jazz should be sued!

    • Absolutely it gets subscribed itself and they are cutting 5 to 6 rupees daily and is extremely poor can’t even talk properly when we call someone or receive someone’s call coz of poor network

  • Pehly service theek the. Ab maza nai raha rate zyada hoty ja ray or quality khrab . Net to main city me nai chalta. Franchise wala b khas help nai krty. Agr aisy he raha to network change krna pary ga.

  • میں پہلے وارد استعمال کرتا تھا تو میرا بل 800-1000 تک رھتا تھا۔ پھر جاز نے وارد کو ایکوائر کر لیا اور میرا بل تب سے 1300+1400 ماھانہ آنا شروع ھوگیا۔ پتہ نہیں کن کن کھاتوں میں کٹوتی کرتے رھتے۔ وارد میں جتنا انٹرنیٹ ایک ماہ میں استعمال ھوتا وہ جاز میں آتے ھی 15 دن سے زیادہ نہیں چلتا تھا۔ شکایتیں کیں لیکن کچھ نہ بنا۔ پھر میں نے نمبر زونگ نیٹورک پر کروا لیا اور اب شکر ھے کہ ۔سکون ھے

  • Untill 2020 it was good as i was a jazz pospaid Gold customer, untill that time the service and 4G qualitu was very good and never deduct a single penny without any reasonor any thing… but dont knwo now

  • Telenor is also autosubscribing atleast 3 services which includes some gaming one. What are these companies thinking? Please check your My Telenor app if you have been autosubscribed.


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