Pakistan Telecommunication Authority (PTA) has reviewed the existing Broadband Quality of Service Regulations, 2014, and has issued revised Fixed Broadband Regulations after due consultation with all the stakeholders. The Regulations shall be known as “Fixed Broadband Quality of Service (QoS) Regulations, 2022”.
These regulations have been updated keeping in view existing and emerging fixed broadband technologies including xDSL (Digital Subscriber Line), Cable Broadband (DOCSIS 3.x), Fixed Wireless, Fiber to the Home (FTTH)/GPON, Satellite Broadband, etc. The aim is to better gauge the services agreed upon by the service providers with the end users.
The regulations include aspects such as:
- Fixed broadband internet speeds for download data throughput should be at least 4Mbps (up from 256 kbps) and 2Mbps upload.
- 80% of the advertised download speeds should be available at all times to the end users.
Moreover, PTA will not only conduct QoS Surveys and test the quality of services being provided to consumers, but it shall also implement and execute the recurring National Broadband Measurement Program (NBM). For this purpose, pre-configured devices shall be placed with a group of volunteers and line performance shall be measured all the time. The results shall be available on dedicated servers placed in designated places as decided by the Authority. Such testing can either be undertaken by authorized PTA officers or through a designated agency hired for the purpose.
Based on technological advancements in fixed broadband networks, more stringent thresholds have been set for existing Key Performance Indicators (KPIs) (e.g. Latency, Packet Loss, Jitter, etc.). Furthermore, a new set of KPIs has been introduced, including Voice over IP (VoIP) services, Web Page Loading Time, and Bandwidth Utilization. A special emphasis has been placed on the implementation of the concept of “Net Neutrality”.
Broadband Service Providers (BSPs) are to treat all internet communications equally and are forbidden from slowing or throttling Internet speeds to delay/block applications, websites, or any other content on the Internet. Network providers shall transport all services on an equal basis regardless of their types.
PTA is committed to providing consumers with high-quality services as well as promoting rapid technological advancements in the country.
Stay Connected with ProPakistani
Get the latest tech news, telecom insights, and product launches wherever you prefer.
Add ProPakistani to Preferred Sources and see more of our stories in Google Search and Top Stories.
Any one here higher official of ptcl here.listen my complaint.i request also PM shebaz shrif sab.minster of telecom.and all higher ptcl higher official of in islamabad.sir ok am daily complaint 1 month ago.bit not any one listen my complaint and not take action against faisalabad flash fiber head alvi.and G.M ptcl faisalabad.and B.M.people colony exchange.sir faisalabad flash fiber staff given via open wrining connection in many areas faisalabad.not work in there under ground wrining or proper way.o amany time complaint but not any one take action.and very miss behavior with me flash fiber head of faisalabad avli.and B.M. people colony exchange.i send u all proof and picture here.u can see flash fiber connection available there.no show in flash fiber map coverage
I send u picture here u see . please I requested here all people here who see my tweet please all made my voice and reached this issue all higher official ptcl in Head office .I given all proof .I send u some pictures u can see open wrining flash fiber connection.see this picture and see flash fiber connection map .not show this area but ptcl provide flash fiber connection.i have other pictures.i send u now.when I apply for flash fiber connection.noy given me.in my area 2 street no 3 and 4 provide flash fiber connection.i given proof.