PTA Receives 13,000 Complaints Against Telcos in April

Pakistan Telecommunication Authority (PTA) received 13,291 complaints from telecom consumers against different telecom operators and cellular operators in April 2023, out of which 13,192 (99.3 percent) were resolved.

Official data revealed that the complaints were received against various telecom operators, including cellular mobile operators (CMOs), Pakistan Telecommunications Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs), during April.

Cellular mobile subscribers constitute a major part of the overall telecom subscriber base. Therefore, the maximum number of complaints belongs to this segment. The total number of complaints against CMOs by April stood at 12,886, out of which 12,837 (99.6 percent) were addressed.

Operator-wise breakdown

According to the PTA data, 5,438 complaints were received against Jazz, out of which 5,427 (99.8 percent) were resolved. Further, 2,283 complaints against Telenor were received, out of which 2,280 (99.9 percent) were resolved. Likewise, 3,981 complaints were received against Zong, out of which 3,970 (99.7 percent) were addressed. A total of 1,176 complaints were received against Ufone, out of which 1,153 (98 percent) were resolved.

PTA also received 94 complaints against basic telephony, out of which 78 were addressed during April, for a resolution rate of 83 percent. Furthermore, 306 complaints were received against ISPs, of which 273 (89.2 percent) were addressed.

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  • Totally fake figures, saying this from my own experience of not only one complaint but several complaints and their processing. If any one wants proof I can provide.

    PTA is a regulator, but it only plays a role of post office between complainant and the operators, just rely messages of eachother dumbly, instead of giving PTAs own opinion intelligently about who is right or wrong the customer or operator.

  • Dear ufone mery ghar my six ufone users hy. Likin us my sy three number per bat nahi hote. Call receive kerny ky bad balance use hota hy lekin bat nahi hote.

  • What about the tax the have imposed in imran govt.??? Tax is too high not rational. Is it not to be addressed?? Reasonable tax can be and will paid, but i think no one can pay this type of butcher tax .

  • It is a shame on writer who has no back ground of how the article is written. You singled out a company but decided to not name others instead wrote others and CMOs. This is legally wrong and should be taken up in court of law to malign one name against others.

  • I am sure that most of customer was complaining for slow internet but issue still the same as mine

  • PtA taxes are too high.. Why you imposed this type of taxes. That’s not fair with us. Please cancel this taxes. They are too much.. Not every person can pay this

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