Residents in Islamabad are voicing their concerns over the massive delay in the issuance of passports at the Executive Passport Office in Blue Area, Islamabad.
According to the official website of the Directorate General of Immigration & Passports, the urgent passport should be issued within “five working days.” However, experiences from people paint a different picture.
A ProPakistani employee shared a particularly troubling experience. After paying for urgent processing of his passport, he was informed by the staff that his passport would be issued in 10 days.
This is only slightly lower than the standard 15-day processing time for regular passports. This raises the question of why there is a difference in fees for the two services, given that the processing time is nearly similar due to delays.
It is also worth noting that the receipt, which is available with ProPakistani’s employee, originally stated a five-day processing time. However, the Passport Office worker crossed out the original text and wrote “10 days.”
While delays can occasionally be expected due to a surge in applications, such a doubling in the processing time of an urgent request leads to considerable inconveniences for citizens who rely on quick services, especially in emergency situations.
“It makes no sense,” the ProPakistani employee complained. “I paid extra for the urgent processing. If there’s hardly any difference between the standard and urgent processing times, why have the option at all?” he argued.
They are also not serving people on merit as the machine generated tokens are not being used although the hardware is installed on premises.
Staff calls people according to their own will not in order of manually issued tokens
Normal passport is now made in 30 days
This is also cut down and overwritten manually by staff
urgent in Lhr in 12 days.
They are also charging extra service and tax fee which is not mentioned on website.Normal passport they crosed 15 days and providing in 30 days who know they will provide in 30 days or increased it more if they are not providing services accordingly then why are they charging full fee and extra service charges patahtic service. The process should be shifted online so everyone can apply online
bai jan wxptra charge nai kr rhay badmashi kr rhay agar agent ly. kr na jao toh apki application ko letsy nai hain agar zabadusti kro toh spelling mistake ja address galat kr detay hain meray sath bi aesa huwa tha khair mein ny roola dal dia tha ik rupia upar nai dia online fee pay ki thi phir ihnhon ny spelling mistak kr di thi mein ny woh counter 3 sy set karwa li thi
Exactly spelling mistake ki wja se 2month hmaray b waste hgye complaint kro to badmashi p utar atay hain third class system of Pakistan passport office
Bht hi gandi qism.ki service hai passport office ki khas kr nain sukh wali branch hr time inka link down hi rehta hai zaleel kr k rkh dety hain bndy ko
They are entertaining those who have sifarish and pay bribe. People with token wait for hours and their turn comes last. Despite complaints , no one bothers
Right without agent they will not even accept your application
Ordinary passport b 15 days late time diya h inho ny ajeeb syatem h
Urgent fee of passport is 5000 and delivery time is 18 days In Attock City.
Dear pro pakistan
The ordinary passport delivery Time on Token is mentioned 15 days. Whereas 30 days passed not recieved passport yet. So you did right thing forgoing witj urgent fee at least you will receive passport in 10 days, otherwise you will….
37 days passed abi bi nai aia
I also applied for urgent passport but they told me it will comes in 15 days maybe more and I didn’t apply for standard passport because they told me maybe comes in 30 days maybe more nowadays took many days no idea why they are saying that and what’s the problem Superiors should be notice on this issues which residents of capital of Pakistan means peoples of Islamabad facing this issue it’s very difficult for them 🙏🙏🙏
Normal passport is now made in 30 days.Urgent application charges double than the normal but they don’t deliver passports at mentioned time.
This is also cut down and overwritten manually by staff.
It took me 01 hour at national bank for fee deposit & 04 hours for the whole process at passport office G-10, Islamabad. Pathetic system long long lines, lazy staff.15 days written on ordinary passport, staff person crossed and manually wrote 30 days. They are charging fee but unable to provide quality service.