In recent days, Yango has become aware of serious allegations circulating on social media
regarding misconduct involving drivers using our platform. These claims would constitute clear violations of Yango’s strict protocols and safety guidelines and we take these matters very seriously.
However, Yango has not received any official complaints via our official channels nor notification or inquiries from law enforcement authorities regarding formal complaints or active investigations related to these claims. It is also important to note that as of today, 99.9% of trips on Yango are complaint-free, reflecting the overall safety and reliability of our service.
Yango strongly condemns any unlawful behavior that compromises passenger safety. The company urge anyone with genuine concerns or incidents to report them directly via the official support lines or to the relevant authorities so that appropriate legal action can be taken.
Yango remains fully committed to cooperating with authorities and providing all necessary
support whenever required.
The company also encourages passengers to utilize the in-app Support Center to report any issues before, during, or after their ride. Safety is a shared responsibility, and Yango has implemented an array of safety measures comprehensive of over 25 safety features, including:
At the same time, Yango urge social media users to share only verified and factual information,
as misinformation can harm the livelihoods of honest drivers who rely on ride-hailing services.
Yango remains unwavering in its commitment to providing a safe, reliable, and transparent
service while adhering strictly to Pakistan’s laws and regulations. The company is focused and will always ensure the best and safest ride-hailing experience for all the users.