The Federal Investigation Agency (FIA) has linked airports across Pakistan, including Karachi, with the IC4 system, enabling passengers to register complaints related to offloading from flights and other issues.
According to an FIA spokesperson, the move aims to further enhance public services at airports nationwide. By integrating airport operations with the IC4 system, the FIA seeks to improve coordination and ensure the timely resolution of passenger concerns.
The spokesperson said citizens can seek guidance or lodge complaints through the Integrated Command, Control, Communication and Coordination (IC4) system by calling the helpline 1991.
In addition to phone calls, complaints can also be submitted via designated email addresses.
For immediate resolution of complaints related to offloading from flights, passengers have been advised to contact 051-9262908.
The FIA spokesperson added that complaints related to immigration matters will be addressed promptly to facilitate travelers and improve service delivery at airports.
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