PTCL Online Complaint | How to Complain Online (PTCL Users)

PTCL Online Complaint

Here are some PTCL services for the customers around the country.

  • PTCL Islamic Services (Dial 1324).
  • PTCL Cricket Info Service (Dial 1216).
  • SMS Complaint Services
  • Call Me Back Service
  • KEHDO SMS (Voice-integrated SMS)
  • Voice Mail Service
  • FAQs
  • Free Email
  • VAS Bundle
  • Absent Customer
  • Value Added Services

PTCL Online Complaint

PTCL Online Complaint | SMS Complaint Service

As part of PTCL’s efforts to provide optimum customer care and satisfaction, they’re offering a revamped complaint registration service through mobile SMS. This initiative achieves the following objectives:

  • Provide a swift complaint registration channel for Landline and Broadband customers
  • Elimination of wait-time at call-centers for complaint registration

How To | Register Your Query

  • Type your CMP.
  • Enter your Area Code and Landline Number.
  • Type your product code in the format Landline: LL, Broadband: BB.
  • Send to 1218 by adding area code before the number (05).
  • Receive your complaint number – registration number. This confirms that your complaint has been received and logged against PTCL’s customer care-base.


Quick Note: To avoid complications, simply type HELP and send text to 05 1218 1218. In a few moments – or sometimes, days – you will be contacted by a PTCL rep. If the case is consumer-sensitive, PTCL will send a team to your designated address.


PTCL Online Complaint | An Alternate Guide

If you visit PTCL’s official website, there’s an interactive panel on the first page.

how to register a complaint (PTCL users)

Fill in your details in accordance with the options bar in each step. Your complaint will be recorded automatically and in a matter of 1 or 2 business days, your query will be resolved.


This article was all about registering complaint via PTCL online complaint service which you’re currently availing.

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Good luck!

Written by Ahsan Gardezi