Legendary Pakistani cricketer Wasim Akram lost his favorite watch on an Emirates flight. But all is well as Emirates authorities managed to retrieve the item and bring it back to him.
Just over a week ago, the legendary cricketer was flying from Karachi to Dubai when he lost his watch. He must have looked around but got dejected after exhausting all hope of finding the precious watch.
He took to Twitter and asked the airline to help.
“Lost my watch on flight EK 605 seat 10a KHI-DXB. I am now following @emirates. Please have someone contact me ASAP as I have exercised all customer service points in Dubai and do not feel comfortable that enough has been done. This watch is a family heirloom #LostMyWatch…”
Lost my watch on flight EK 605 seat 10a KHI-DXB. I am now following @emirates Please have someone contact me ASAP as I have exercised all customer service points in Dubai and do not feel comfortable that enough has been done. This watch is a family heirloom #LostMyWatch
— Wasim Akram (@wasimakramlive) January 8, 2020
This was followed by a prompt reply from Emirates support team, less then 10 minutes to be exact, asking Wasim Akram to DM the details.
“Hi Wasim, please DM us the description of the watch along with your flight details and email address. We’ll check on this with our Lost and Found Team and let you know. Thanks.”
Hi Wasim, please DM us the description of the watch along with your flight details and email address. We'll check on this with our Lost and Found Team and let you know. Thanks.
— Emirates Support (@EmiratesSupport) January 8, 2020
Now we know what happened after it. After much effort, the Emirates airline retrieved the watch for the legendary cricketer. The Emirates team had found the watch and went all the way to Melbourne to deliver the watch.
“Massive thank you to @emirates @EmiratesSupport for such and incredible follow up, I have received my watch here in Australia and couldn’t be happier. You have a customer for life in me #GotMyWatchBack #EmiratesLostAndFound.”
The airline thanked Wasim Akram for the review. Looks like attending to the issue personally was worth the trouble.
“Thanks for the awesome review, Wasim. We’re glad to hear the watch is back in your hands. Looking forward seeing you again on board.”
While some people are praising Emirates’ professional approach and swift response….
This is called service
Quick response weldone @emirates
— Nazim Ali (@Nazim4800) January 8, 2020
Customer service ?
— Abdullah (@iabdullayounus) January 8, 2020
Wow Quick response ??
— Waqas Anjum (@Anjumwaqas101) January 8, 2020
Thats y Emirates no 1 in the world and proud it
— Malik Mobeen (@MalikMo62611746) January 8, 2020
Emirates…Thats great response . I think now wasimakramlive will soon get it.
— Dr Abdul Razzaq Mughal (@mughal381) January 8, 2020
— sohail khan (@sohail4it) January 8, 2020
Excellent and quick response. ?
Please kindly announce the news when you find the lost watch in public for more appreciation. Thanks
— سلیمان بٹ (@SulemanButt15) January 8, 2020
World top airlines
— Haroon Rasheed (@HaroonR79929452) January 15, 2020
….others are dishing out dirt on how this treatment was only given to Wasim Akram because he’s a celebrity.
I wish a normal human being was given the same service as a celebrity. Such an unfair world..
— Kaiwan Irani (@persiank1) January 8, 2020
I wonder if @EmiratesSupport would do the same for everyone? ?
— faizan haq (@bigbellyfunk) January 8, 2020
many comments regarding Emirates pathetic service..
yes they always give pathetic services to Economy travellers.
wasim Bhai tu Mash Allah se business class k traveller hein inka tu Emirates khyal rkhe ga.
— moin iqbal (@moiniqbal52) January 8, 2020
Some people really spilled the beans on Emirates customer service and started sharing their own personal stories.
I left my iPad on a flight, 3 months later a man bought it from a [email protected] Dubai and he contacted me asking for my security code [email protected] could my stolen and rebought iPad great stuff @EmiratesSupport
— Matt Dixon Golf Coach (@MattDixonGolf) January 8, 2020
Then there were instances when this opportunity was used to school our very own Pakistan International Airlines (PIA).
@Official_PIA dakh ra ho na eik minute me reply a gia h,
— علی جدون (@shujahatali23) January 8, 2020
Well if Emirates really is that great at finding lost things, they might as well lend a hand here (pun intended).
— Xen (@Xen0501) January 8, 2020
via Gulf News