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Emirates Finds Wasim Akram’s Lost Watch

Can they find other things too?

Emirates - Wasim Akram

Legendary Pakistani cricketer Wasim Akram lost his favorite watch on an Emirates flight. But all is well as Emirates authorities managed to retrieve the item and bring it back to him.

Just over a week ago, the legendary cricketer was flying from Karachi to Dubai when he lost his watch. He must have looked around but got dejected after exhausting all hope of finding the precious watch.

He took to Twitter and asked the airline to help.

“Lost my watch on flight EK 605 seat 10a KHI-DXB. I am now following @emirates. Please have someone contact me ASAP as I have exercised all customer service points in Dubai and do not feel comfortable that enough has been done. This watch is a family heirloom #LostMyWatch…”


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This was followed by a prompt reply from Emirates support team, less then 10 minutes to be exact, asking Wasim Akram to DM the details.

“Hi Wasim, please DM us the description of the watch along with your flight details and email address. We’ll check on this with our Lost and Found Team and let you know. Thanks.”

 

Now we know what happened after it. After much effort, the Emirates airline retrieved the watch for the legendary cricketer. The Emirates team had found the watch and went all the way to Melbourne to deliver the watch.

“Massive thank you to @emirates  @EmiratesSupport for such and incredible follow up, I have received my watch here in Australia and couldn’t be happier. You have a customer for life in me #GotMyWatchBack #EmiratesLostAndFound.”

The airline thanked Wasim Akram for the review. Looks like attending to the issue personally was worth the trouble.

“Thanks for the awesome review, Wasim. We’re glad to hear the watch is back in your hands. Looking forward seeing you again on board.”

Netizens React

While some people are praising Emirates’ professional approach and swift response….


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….others are dishing out dirt on how this treatment was only given to Wasim Akram because he’s a celebrity.

 

Some people really spilled the beans on Emirates customer service and started sharing their own personal stories.

Then there were instances when this opportunity was used to school our very own Pakistan International Airlines (PIA).

 

Well if Emirates really is that great at finding lost things, they might as well lend a hand here (pun intended).

 

via Gulf News

Written by Ummara Sheraz

Entertainment & culture writer at ProPakistani/Lens. Occasionally dabbles in other news.

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