Ufone has introduced this Live Online Support option for its postpaid customers initially, which will be available for prepaid consumers too in future (This is something we anticipate and wish too – however, no official words on it yet).
For getting support you need to be a Ufone postpaid verified user, otherwise you can’t chat live with the support guys. With verified user I mean, you will have to register your number on Ufone’s website with a username/password, name and CNIC in order to verify your number before getting support.
Apparently looks like that this live chat support this is in beta, that’s why not everyone can chat otherwise it could be a good tool to grab non-Ufone users to their network.
This is for sure a big step towards customers’ support – and with time, it will get perfection in it to maximize customers’ satisfaction.
How to Use Live Support
BTW this online support is free for charge!
Things Ufone can improve