Pakistan Telecommunication Company Ltd (PTCL) has launched its bill collection at Ufone Customer Services Centers to facilitate its customers.
This new facility would be in addition to already existing 84 bill collection points, operating through various one stop shops, walk in centers/revenue offices of PTCL in various cities of the country.
Muhammed Nehmatullah CFO PTCL highlighting the significance of customer care said that bills at new collection points will be collected from 9.00 AM to 5.00 PM during office hours (Ramzan time: 10 AM to 04.30 PM).
Advisory member Etisalat Mohamad Essa Al-Taheri said that customers now do not need to carry their invoice for payment of PTCL Bill. They just have to confirm their telephone number and name to the cashiers at the collection points for bill payment.
It also gives them the liberty now to pay their bill anywhere in Pakistan. A customer of PTCL enjoying services at Lahore can pay his bill at Karachi or Islamabad or anywhere at the collection points. It also enables them to avoid late payment surcharge if they are visiting somewhere else from their home station, he added.
He further said that online system has been installed at the collection points which would update the customer accounts on real time basis as soon as payment is received. This would further result into automatic restoration of suspended lines without requirement of showing the copy of paid bills at PTCL offices.
This facility is activated on all Ufone Customer Services Centers.
Will they be able to rectify bills in case last bill is paid and still included in new bill ?
2nd what about the dead service customers are facing both ADSL and PSTN..will PTA wake up or they have got their share to keep shut ?
This is ridiculous. They DONT care about the long stand problems of customers. They are only worried about announcing new collection points so that EVO customers could pay their bill, who were not able to pay due to strike. PTCL is a huge disappointment.
yar yeh ptcl waly bohat ******* hain.main nain 13 august ko apna 1 Mb package upgrade kerny k liea request ki thi aur abi tak chawal mar rahy hain. Main tu tang a gya hoon.
What about the customer whose line are dead? Why the fuck on earth we should pay bill to PTCL anyways? For dead freaken phones ?
There is NO quality of service criteria set by PTA which allows customers not to pay for a dead service,
you will have to pay because “ye jo rishta hai apka” with PTCL, wo ab tak qayem hai. So ye rishtay ky paisay hain, service ky nahe ;)
I have been paying PTCL bills at ufone customer service center for last two years…
hey ufone ha launched 24 hrs hourly offer on all 30 sec charging postpay packages the subscription charges are 50+t/month and u can all all of ur fnf noz incl ptcl and vptcl for 2.99+t/hour….now datz gr8 for postpay cstmrz…..
I am definately gonna subscribe, this is soo interesting, love your thoughts.