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PTCL Online Complaint Management #FAIL [Updated]

By  | 06, May 2011 | 124 Comments



It’s 6th of May today, which means its almost 5 months since PTCL got its website redesigned.

This new design was very much puffed up by the visitors and it indeed is a professional as well as captivating one. But still one important section, PTCL is ignorant of, is Online Complaint Form.

PTCL Online Complaint PTCL Online Complaint Management #FAIL [Updated]

You can find this almost at the bottom of every page; visit this link to have a look http://www.ptcl.com.pk/press_release.php

And when you try to register a complaint by clicking the button, nothing happens. Rather it is just a button with no value (in terms of coding, where you need to give certain link as value to the button where user will land after clicking on that).

Surely it is there since the website got redesigned and seems like PTCL administration is ignorant enough about this that even after 5 months, the issue is still there.

Note that PTCL’s website is developed by XOR Logics and the Theme is designed by O3 Interfaces. It merits mentioning here that there was earlier an issue with the meta tags which was fixed after ProPakistani’s post, where the developers were using meta tags of their personal benefits in website’s description.

This time there is another glitch in the website and infact a bigger one. As this section, if works, will surely add ease to life where you can simply register as well as manage your complaints online.

So let’s wait and see when the action is taken. Will we be able to have a functional online complaint management system or the “section” will be there as it is.

Update:

PTCL has fixed the issue after ProPakistani’s post and it is working now. Thumbs Up PTCL guys, you did it in one day while it was pending for months.

PTCL has added three modes to interact:

  • Complains
  • Suggestions
  • General Inquiries

Complaint system is now fully working and you can file your complaints as well as give your suggestions. But still the system is not a management one, since you can just submit a complain without any post-control or record, rather PTCL could have add a login based system to make it fully “Online Complaint Management System”.

Whatsoever, the good point is, PTCL has given another facility to file the complaints against your problems, without calling  helplines and waiting for the long periods.

 

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  • Uzair

    The whole PTCL organization has failed. I am living in Bahawalpur but PTCL is not providing me the DSL facilities because my area is far from the exchange. They are also ignorant of the complaints of PTA. It seems that they only have the Monopoly so they are using it

    • su su

      sususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuu

  • Danish

    i would like to point out another one, it is related to user login. i sign up on PTCL website but unable to log in, every time i login it gives message of wrong user id or password when i am using the same credentials provided by ptcl through email.
    i think there is problem in this section too.

    • atta

      i m having the same problm

  • http://searchtruth.com Sacha Kaka

    PTCL is poorest when it comes to Customer services.

    • http://www.gizmocrazed.com/ Mightee

      true that!

  • faisal

    I live in industrial / commercial area of lahore (Peco Road, Township) but PTCL is not providing me the DSL facilities because my area is far from the exchange and they installed ONU in my area but forgot to install DSL card in it. almost 5 years has passed they did not remember. It is totally monopoly.

  • http://www.hellodunya.com Asif

    PTCL never pay attention on customer care.

  • http://propakistani.pk/author/muhammad-zohair-chohan/ Muhammad Zohair Chohan

    Another fail by XOR logics:

    • Salman Abbas

      Yeah and those kids use Dreamweaver to code *professional* websites LMFAO!

  • pro desi

    What… nothing in Urdu on their website? their parent company gives an option for Arabic :(

  • Ahmed

    but this link goes to the current complain form, which also available in contact us. May be something big complaint management system is on its way OR we will have the same form forever.

  • http://bpo.buzox.com Zeshan Masood

    The button is working fine. Kindly verify everything before post something. When i clicked to it, the page put me to this page “http://ptcl.com.pk/feedback.php?pd_id=93″ PLEASE PLEASE only send verified topic.

    Last time I seen some post by propakistani, who told that nokia have 2 dual sim (2 stand by) and its faked. Nokia currently have 1 with nokia C2 who got 2 stand by. Please don’t down your stranded. many of them just commenting, not even verify themselves. thanks

  • Kashif Bashir

    same ugly thing happened to web self services. it was a great service by ptcl. after registration we could see our paid bills and current month bill and dsl usage in real time but it goes ugly now.

  • Tanveer

    for a Quick action i always register complaint against PTCL in PTA’s Web Site …. ;)

  • Ahmed

    PTA had a login/password based record system. Which required user to call from his landline phone and an IVR was to activate the account. But IVR always played one “song” and account never got activated (after so many attempts), PTCL helpline said they were “upgrading” ..LOL..like to accomodate customers for next one century.

    • Haider

      well Ahmed I was lucky enough to get my account activated :) but nothing works after loging in .you can’t activate or deactivate any service .Modify a service and wait for 2099 ….

  • http://dpinoytv.blogspot.com Pinoy Tv

    hamara number kio teak nahi hota complants karky tak gay line man kehty hy k kal teak hojay ga ab aakhir khaha per complaint kary koi jaga bata dy takeh phone teak hojay

  • http://dpinoytv.blogspot.com Pinoy Tv

    PTA had a login/password based record system. Which required user to call from his landline phone and an IVR was to activate the account. But IVR always played one “song” and account never got activated (after so many attempts), PTCL helpline said they were “upgrading” ..LOL..like to accomodate customers for next one century.

  • Uzair

    wow dair aaye dursust aaye.. Propakistani should also expose the coverage problem and bad Customer services of PTCL so they may correct it…
    Thanks to Ahsan and Aamir bhai

  • http://bpo.buzox.com Zeshan Masood

    Sir, its already worked, I used to it to complain ptcl 2 weeks ago.I have logs, if nothing happen how would they correct after you launch the news, I provide you my email. Please provide me the cache of the ptcl when that thing not worked.LoL

  • Ahmed

    PROPAKISTANI another blackmailer like other newspaper and channels, they first highlights the negatives and never say anything about positive. Actually its not “PRO” pakistani its “ANTI” pakistani _____. They try to get business through blackmailing companies.
    You pay them they will sell pakistan and their own family.From now onward keep in mind and eye on this anti pakistani portal, you will realize by yourself.

    • http://ProPakistani.PK Ahsan Javed

      Ahmed why would someone pay us to write on their flaws? If we were to get paid, that would be totally in secret.
      Moreover, if you think that we are here just to point out the negative things, you may better search on ProPakistani or atleast read some previous articles.
      We are here to give an overview of Pakistani, Telecom, IT and Corporate related news and topics. And this just one example.

      You have your own opinion, and we respect that, but be sure we always try to make it a more Pro Pakistan than to point out the negativities.
      And if you see the Update, that will surely answer your anxiety.

      Kindly be humble in choosing words. :-)

    • Haider

      I think these guys are doing a brilliant job , Highlighting the flaws of multi-national companies isn’t going to harm Pakistan ,Moreover who provide us updates about Pakistani IT Market ?
      Every one knows who is selling Pakistan

  • http://bpo.buzox.com Zeshan Masood

    my openion is a bit change. Look, I’m a regular user of this website and comenting some time but not on regular bases, I just point out a mistake, as you seen the post,most of them just commenting and do not search on internet that its real or fake. So its responsibilty by propakistani team to post only verifyed news like you guys read my posts. In the past there is another post that nokia have 2 phone that support 2 sims and dual mode. I mean 2 standby, but currently nokia have one with the name of nokia C2-00. The C1 is 2 sim but 1 standby on one time. So what i said is like today what we see we believe, no one have time for research. People build their openion just to hear from media or any website whom they trust. I know that ptcl complaint section is working fine. Why? Bcaz 1 n half month before i had a chance to use their complaint system bcaz facing problem on dsl. So this post make me shocked to see what Mr author write about. But for confermation i again check and verify through diffent browser,maybe sum compatibility issue. So my words are same, if that link is not worked is past, show us a prove, like to use some athorize site who index the website on old dates or post appoligy from your side. This is we call a freedom of speech.

  • AHSAN

    Guys PTCL & ETISALAT (UAE) have same Website developers & Servers to that matter… Only problem is the Server Index Of ptcl Resides in UAE’s Etisalat sometimes it doesn’t send feed back to the Parallel server in Pakistan, that’s the Reason most of the times PTCL website’s few Features doesn’t work.. IF u Check out both the sites you will see the MAjor Similarities in each of them… so DON’T be Over-rushed…

  • Ahmed

    Zeshan, you just get into the telco people, specially marketing guys and then you will know, companies who giving business to propakistani have always positive or neutral news over this _____ portal (U CAN SEE THEIR ADVERTISEMENT IN THIS PORTAL).

    [Comment Edited]

  • Mubeen

    PTCL is FAILED

  • http://bpo.buzox.com Zeshan Masood

    haha only small number of people read comments ahsan. Anyway thats enough from my side. Propakistani surely lose 1 user today :p I just save whole page and maybe release on youtube some time later.

  • http://www.learnpakistan.com Zobia

    Notice this:

    If you open http://portal.ptcl.net/
    Click on the start internet it will redirects to http://www.Google.Com

  • najmabrejo

    making fool of peoples is the fun of PTCL ….no one have he responsibility of attending complaints…. who the hail they are working for..?????

  • sajid

    Dear Respected Sir,

    I’m Sajid Ali Solangi from Karachi, dear sir few time before I applied for the two new DSL 4MB connections and after few weeks the area line man came and give the both connection and installed that both but from one month I’m facing problems , that both DSL connections are not working , I went to PTCL exchange many times but they didn’t give any response to me still my both numbers are disconnected and I cant access my internet , Dear sir as we all know that the PTCL shares are sold and now its being private but there isn’t any improvement , I have already one connection in different area and every week I’m facing different problems, why your service is become very poor?
    Sir its my kind request to you please do something , and please solve my problems and activate my both DSL connections that are disconnected from one month,
    If you don’t take any action than give me the head office email address or give me the email of head of the PTCL department who solve my complain and activate both DSL connections, I never used both connections from month but in few days how I pay the bill?? Why should I pay that bill while u haven’t active both connections? Please take a strict actions from that line men that are not fulfill their duties on time and wasting our time, Time is money so please don’t waste our time,

    I hope sir you will take strict action from them and soon I will get your response,

    Thanks for kind attention ,

    My DSL numbers are given here
    021-4653266
    021-4653267
    From Sajid Ali Solangi
    Cell # 03152271725
    03312136863

  • Qasim Shabir

    sir badi bad service hai poor service complaint kitni baar darj krai lakin koi fyda nahi agar is tarah hi karna hai to aap kahin k bhai jaan connection cut kara lain baar baar aap ko b jhoot na bolna pare
    no.0347-4429270
    city.Sheikhupura
    tel no.056-3792233

  • REHMATULLAH

    I have already lodged a complaint against PTCL regarding slow speed of internet at PTCL V Phone but the problem still exists. Kindly resolve the matter urgently

  • sajid ali solangi

    Dear sir , as i applied for DSL 1 mb connection one month before but still the modium is not working they provide just modium and line of DSL but the internet is not available from 20 days iam facing problems, i also complain many time to exchange , also went to exchange but no body gave me any response from exchange, please sir solve my problem and improve your weak service and take strict action from the corrupt employes that are not attending their duties and just taking their salleries, its my humble request plzzzzz active my DSL and interner i will be very thankfull to u for this act of kindness , thanx

    my name is sajid ali solangi
    my DsL number is 021-34656455

    my contact number is 03152271725

  • sajid

    Dear sir , as i applied for DSL 1 mb connection one month before but still the modium is not working they provide just modium and line of DSL but the internet is not available from 20 days iam facing problems, i also complain many time to exchange and they gave me coplain number 77 on the 19th of August but still my complain is not resolved , also went to exchange but no body gave me any response from exchange, please sir solve my problem and improve your weak service and take strict action from the corrupt employes that are not attending their duties and just taking their salleries, its my humble request plzzzzz active my DSL and interner i will be very thankfull to u for this act of kindness , thanx

    my name is sajid ali solangi
    my DsL number is 021-34656455

    my contact number is 03152271725

  • Riffat Saeed

    Assalamualaikum
    Respected Sir/Madam,
    With due respect, I beg to state that I am from Nusrat khel ,distt Kohat,KPK, my Ptcl number0922583223(include entire village conection) has been off since June, 2010. Thus facing lots of inconvenience. Has reported several times through PTCL online complaint center and even in PTCL office Kohat But in vain. Kindly pay urgent attention on my request . In this regard I will be grateful to you.
    Hoping for your cooperation.
    Thank You.
    Best Regards.

  • Shakil Abro

    Subject: COMPLAINT AGAINST REPEATED BREAK DOWN OF PTCL TELEPHONE No 0222021012 LANDLINE & DSL Service INSTALLED AT Officer’s Hostel Room#6&10 TPS Colony Jamshoro.
    The Subject telephone number got out of order some 7 days back. Before hat every month problem of break down in DSl service we PAY BILL ON TIME & ALSO WATE TIME FOR THEM , i turned out that the person who came for installation and said need of change in the wire line a many joint in this , said pay personally ,I approached the telephone staff at Exchange who promised to get the line changed and temporarily repaired the lines. AGAIN After 2 days the telephone became out of order again and since then I repeatedly contacted the linemen Mr Gul to no avail as they money for Jint wire. Ultimately I approached Mr N SDO on his Office No 0222771499 who assured me of getting the telephone line repaired & NO RESPONSE YET . Comply forcing me to approach the higher ups directly. It appears as if his subordinate staff is too busy to collect bribes then to obey their senior

    It is requested that My telephone No 0222021012 maybe repaired and an internal inquiry may be held into the affairs of Exchange so that the subscribers get a sigh of relief from the malpractices of the staff of Exchange whose efficiency and public dealings have dropped down severely from the exchange.
    Address of Exchange :- Thermal Power Station Colony Jamshoro Sindh

  • sheeraz

    Please note that 5 complaints are made on 1218, their ref # are mentioned below, but no resolution yet.
    Now making a written complaint and hoping that may be this time may be management take action.

    Phone # 36310619

    1- called on 13/08/2011
    complaint # 296
    2- called on 26/08/2011
    complaint # 01
    3-called on 29/08/2011
    complaint # 127
    4-called on 05/09/2011
    complaint # 663
    This really very bad experiance that since 13th August no action has been taken place while earlier I have the broad band facility same also was surrendered just because of the distortion in the line.
    Kindly provide the solution and the reason for the delay as it can be escalate further.

  • Bilal

    Dear sir,
    I, BILAL, give you in notice that my PTCL number 04237706630 is disconnected since couple of days inspite of complaining regularly to local PTCL centre, no postive actions are taken from them for my complain. Hoped you would take immediate actions against this PTCL centres as they resolve my matter soon.

  • riaz ahmed

    sir mere netbohut slow hai aur mai 2 mb ka bill pay kar raha hon

  • Waqar

    Problem i am facing:
    When Phone bell rings or we pick up phone to call someone, Internet disconnects, so as IPTV disconnects. Also, Broadband is not stable, it disconnects every five mints. DSL light goes OFF.
    I registered MANY complaints about problem, and every time, i ONLY receive automated call that its resolved or not and our response is NO.. But after two three days, I receive message that your complaint has been resolved without my acknowledgement on Phone. I am facing this problem from Ramzan. Its getting worse day by day, that when i call at 1218 and concerned department to register complaint, Broadband people say, we can’t register it, its Land line issue, Land line people say, its broadband issue, so complaint in their department. I mean WTH? Am i paying them separately?? This seems a total Nonsense to me. And now latest is, My phone is also dead.. WOW.

    can anyone guide me.. how to register this complaint to higher authorities or PTA??

  • RAJA MUHAMMED SHAFIQUE

    Dear Sir,
    I applied for PTCL Broadband DSL at my home (021-35311303) on March 2011. The internet was installed properly and the service was very much satisfactory. We had no problems with the reception or speed.

    On Mid of May, suddenly the internet stopped working and my internet access was blocked. The modem was however online.

    I made a complain with 1218 and was given assurance that the problem will be resolved within 12~48hours. However, after 12hours, I noticed that the “Internet Light” on the modem was red in color (online modems have green light) but no Dail tone in my Telephone Line. I made another complain at 1218 and I was directed to make a complain on 1236.

    The operator was very kind enough and after verifying all my credentials, he made a promised and informed me that the internet and telephone line will be operational again in the next 24 hours. He also advised me to visit the relevant exchange to sort out matters more quickly. I visited the exchange and they had some malfunction in the system so they took my contact number and confirmed to call me with an update. Neither did I receive the call nor did my internet start working.

    Now again I am facing same problem since 30 Days .My Telephone line and Dsl is out of order .

    Sir, I very well know that you are a very busy person and such a long email requires much of your precious time but Ive been given no choice than to contact you for the resolution of my problem. Since the installation of PTCL I was a very satisfied client as the service was of international standards and the speed was marvellous. However, its because of some Technicians and Officers that clients are forced to abandon your services and switch to other private options.

    I would request you to please pass necessary instructions so that my internet can be operational again as I very much want to continue PTCL Broadband at my residence.
    I would also be thankful if you can send a copy of the instructions sent to the concerned exchange/department to me so I can persue the matter at my end as well.

    Thank you very much
    Yours Truly,

    Raja Muhammad Shafique
    H No.A-1 Main Ghazali Rd
    Karachi.
    021-35311303
    0321-2610049

  • MUHMMAD SAJJAD ZARADRI

    SIR MARE DSL MA SPEED BHOT LO HA PLEASE HI SPEED MY DSL NUMBER 0244370053 OK MY CONTAC NUMBER 03022632043

  • Aijaz Kazi

    My DSL hardly performs. I have been paying to ptcl on that account, every month but I don’t get that service even for full 48 hours. I lodge complaint every time, through auto and operator mode. Your data would be full of my complaints. As a last resort I am filling complaint through e-mail.
    My ptcl # is 35247071.
    I hope this works.

  • Usman Sajjad Mughal

    i live in Nara Tehsil Kahuta District Rwp.I m using ptcl since it launched here(more than 15 years) and DSL service has just been given but problem is that the DSL does not give its full performance and we complained many times but no results.now my situation is that DSL breaks every 5 to 10 minutes and any work i m doing losses i complained 1218,local exchange SDO but no use.Please solve my problem
    my ptcl no. is 051 36 78 072
    cell 0336 5836688

  • http://www.sweetshahzad.webs.com Shahzad Rehman

    Slam Sir! sir g problem is this that hamaray area mein adsl ki sahoolat ni hai. bohat se mobiles shop, shopping center, acadmies , schools and showrooms walay is k na honay ki waja se preshan hein. ptcl exchange ham se 5KM door hai . ham se half Kilo-meter tak Adsl ki range hai lekin ham tak ni pohncha rahay ye sahoolat . ham sab un k pass gaye connection daitay hein likin chalta ni phir kehtay hein ham kia krein. plz sir g do some thing plz .. i will wait for your answer . Our Location: Manda Chowk nearer to KhanGarh, punjab.
    plz mail me at my mail address and this is my cell no : +923126758097

  • Syed Waqas Ali

    assalam.o.alikum janab 1 month sy ptcl new connection ki application jama karwi hy but aj tk on ni hoa 15 din ky bad line to bechadi thi par abhi tak on ni ki line mane or office dono logo sy bat ki sb ka yehe kehna hy sb ok hogaya pr hum chek karty hain k q on ni pr sir abhi tak on nahi ki gi. ab may kisy ja kar kaho mujhy DSL Lagwana tha chaldi pr ptcl line he on ni hoi to DSL waly bhi koch ni kar rhay woh bhi yehe kehty hain k line to on krwado. so plz sir koch karwain jaldi wara tnx line bechany ka my khod nikal kar phink doga ab 2 din or w8 kr raha hon. address liaqatabad F.C.Area Karachi.

  • jawed farooq

    my ptcl no 0223863338 and i am facing so many line problem of long time.

    plz convert my ptcl no is newely fibre opticl connection.

    with hightest regards
    0333-2683185

  • http://piac.com.pk Faraz Najam

    Dear sir,
    I, Faraz Najam, give you in notice that my PTCL number 021-34517122 is out of order since 10 days inspite of complaining regularly to local PTCL centre, no postive actions are taken from them for my complain. Hoped you would take immediate actions against this PTCL centres as they resolve my matter soon.
    Faraz Najam
    A20/27 model colony Karachi

  • manzoor hussain

    my land lined No 04235823852 is dead last two weeks i request for phone

  • http://www.yahoo.com Gul Rehman

    dear sir, to whon who it may concern , janaab mai haji niyaaz muhammad khan street college road chaman ka rehne wala hoo, mager hamari street aaj k dor mai bi landline phon ki sahoolat se mehroom hai, aas paas k ilaakey mai line hai mager waha zaroorat nahi hai aur hamey zaroorat hai mager sahoolat nahi hai aur rabta karne par jawab milta hai k chaman mai lines itna bichaya gaya hai k ab aur line bichane ki gunjayash nahi mager ye sawal b zahen mai ata hai k jaha line bichaya gaya hai kia waha zaroorat b hai, mager zaroorat hai to waha kiu line nahi bichaya ja raha sir please hamari gali mai zaroorat aur 12 sarifeen muje pata hai k sirf un ko line ka intizar hai ab jo muje nahi pata hai wo kitne ho saktey hai sir please hamari gali k liye DP ka hukam sadir farmaye thanks.

  • arif mehmood

    dear sir:
    my phone number is068 5878992 . we can not pay our ptcl bill then ptcl co disconnect my phone. Now i payed the bill on 19.1.2012. we send application to ptcl office but no response any one . we go daily ptcl but still no response please restore my phone number and Dsl we thankful too you.
    Arif mehmood

  • suleman

    Sir,

    I hope you receive this mail in the best of your health. sir I feel sorry that I have compliant for broadband I called at 1218 because I need to change the PTCL wire which is much damage and it have many joints in it. they asked me to give the application at exchange I wrote the application and went to exchange and hand over to the SDO he put the application aside and said me if we have some thing than we will change your wire (mean: we have no wire) I request him to please write a simple remarks on the application that we have no wire he suddenly raced on me and said I am not your bound to write remarks on it. I say I am not ordering you I just request you to put remarks on the application and give me back because I have avidence. He said me that you are maid and I reset your mind in a minute. I feel very shame that room is full of people and he is insulting me again and again. I said him with very cool mind that I give you bill and after that you give me service and I am bound to give you bill and you are bound to solve my problem. He again says you are maid and he also threats me again I will give you treatment and your mind will become normal. And I said sir I am in your office if you have treatment for me than give me that treatment he calls one of the well repute personality in our area that one person is asking for wire change and for remarks as well…………after some time he give mobile to me to talk that personality I talked with him . That personality is superior for us so I keep silent and came back.
    Please tell me what I can do? The time frame of wire change is two days after application but today is third day.

    Note: our connection is stared appro 10 year ago and wire had not change even a single time when ever I asked for wire change they demand for money or say that bring your own wire. My speed of broadband is very slow because of 5 joints in the wire. three months ago when I asked to SDO for change the wire he said team came and when your turn come your wire will also change but till now there is nothing. Please solve the problem because this problem makes the line dead almost once or twice a month. You may check I continuously pay bill without any late or installments
    Regards
    Suleman Ahmad
    Tel# 0476215796
    Mob#03346372644

  • suleman

    Sir,

    I hope you receive this mail in the best of your health. sir I feel sorry that I have compliant for broadband I called at 1218 because I need to change the PTCL wire which is much damage and it have many joints in it. they asked me to give the application at exchange I wrote the application and went to exchange and hand over to the SDO he put the application aside and said me if we have some thing than we will change your wire (mean: we have no wire) I request him to please write a simple remarks on the application that we have no wire he suddenly raced on me and said I am not your bound to write remarks on it. I say I am not ordering you I just request you to put remarks on the application and give me back because I have avidence. He said me that you are maid and I reset your mind in a minute. I feel very shame that room is full of people and he is insulting me again and again. I said him with very cool mind that I give you bill and after that you give me service and I am bound to give you bill and you are bound to solve my problem. He again says you are maid and he also threats me again I will give you treatment and your mind will become normal. And I said sir I am in your office if you have treatment for me than give me that treatment he calls one of the well repute personality in our area that one person is asking for wire change and for remarks as well…………after some time he give mobile to me to talk that personality I talked with him . That personality is superior for us so I keep silent and came back.
    Please tell me what I can do? The time frame of wire change is two days after application but today is third day.

    Note: our connection is stared appro 10 year ago and wire had not change even a single time when ever I asked for wire change they demand for money or say that bring your own wire. My speed of broadband is very slow because of 5 joints in the wire. three months ago when I asked to SDO for change the wire he said team came and when your turn come your wire will also change but till now there is nothing. Please solve the problem because this problem makes the line dead almost once or twice a month. You may check I continuously pay bill without any late or installments
    Regards
    Suleman Ahmad
    Tel# 0476215796
    Mob#03346372644

  • farhan

    Mari ptcl managment sa requst k mara issue solve kiya jay.
    ma na 1-2-2012 ko (0514534362) DSL lgwaya tha but us din sa aj tak 01-03-2012 ho gai ha par dsl proper work nai kar raha.
    ma na
    1236
    1218
    pr 15 bar complain krvai par ksi na koi tawaja nai di complain # (000802202012)
    ma na wah cantt min ptcl dairecter sa b is num par (0514903000) complain ki par unho na b koi tawaja nai di . mari ap logon sa iltaja ha ka mara issue solve keya jay.

    From: FARHAN NADEEM
    PH# 0514534362
    cel# 03422003362
    address : A.381 gulistan colony wah cantt.

  • dr amed din malik

    dear sir plzzzzzzzzz help me my dsl speed very low 0242448686….naushehro feroze

  • JAMAL

    MY FAMILY IS SPLIT BETWEEN 2 COUNTRIES .PAKISTAN AND U.S. D.S.L IS THE ONLY MEANS OF COMMUNICATION BETWEEN OUR FAMILY AND FRIEND. UNFORTUNATELY THE LINE STAY OUT OF ORDER FOR MOST OF THE TIME . MY KOHAT NO FOR DSL IS 519998. IS THERE ANY ONE TO WHOM I CAN COMPLAIN. TO ZARDRI/ GILANI/OR IFTIKHAR CH.PLEASE DON,T PLAY WITH THIS LOVELY COUNTRY.

  • Saddam Hussain

    Dear Sir,
    I request to take action againgst ptcl which is not working from MARCH 6 in Our Area Chitral. I have made so many complaints in 1218 but no action taken against our Exchange . Dear sir our problem is internet so Dsl is not working from 6 March .Please solve our problem.

  • shahid

    sir
    maira no 0685878992 jo bill pay na karny ki waja say disconnect kr dia gya tha to main ny 19/1/2012 ko apna bill pay kia or bill ki coppy rahim yar khan exchang main submit krwai mgr abi tk kisi ny koi ous py kam nai kia

  • http://ptcl ABDUL WAJID QURESHI

    As Salam Alikum
    dear ! sir
    meray pas aik mah se internet nahi chal raha kafi problam ho rahi hi pctl office bhi kafi camplaint ki hain but koi responce nai mila please ye problam thek karawain ap ki mehrbani ho gi
    Ab_wajid Qureshi frm Ahmed pur East
    cell 0300 3453191

  • Meer Albalushi

    DSL of ptcl is tottaly crap…. whenever i need urgently it didnt work, after sale service is totally flop. whenever i launch any complaint they just send illitrate people, and most of them admitted this that its just a bullshit of ptcl…
    addrss .. landi korangi indus area sharafi dar uloom karachi
    my no is: 35123389
    complain no : 81

  • Meer Albalushi

    Janab’e wali aaj aik 2 mahne se zaiyda hochuka hain humare yahn net nahi chal raha hum complain kar kar ke tak gaye aage se koi response nahi ahraha koi batane ko tayar hi nahi aakhir prb kya hai kis waja se 2,2 month tak net band kiya jata hai
    dcl no is (35123389)
    complain no (81)
    my cont no is… (03222392618)

  • Yusuf

    This morning I filled in a detailed complaint on the PTCL website, and when I pressed the SUBMIT button, the whole form reset itself and I lost the whole letter! I think the form is a fraud, and is not designed to accept customers complaints. Very very angry and disappointed.

  • http://gmail.com Adnan latif

    Dear sir,
    pichlay 15days say net ki speed itni slo ho gai hay k searching bhi mushikal hogai hay baaz dafah to theick spead hoti hay lakin aksar oqat to speed bilkul na honey kay brabar hoti hay please is maslah ko hal karin. Hamra ptcl bhi bilkul thiek chal raha hay. please please

  • shakir

    poray Area se Monthlay Laita hai agher kio nahi daita tu jasay abhi mere ph ki line band ki hoye hai yahe kerta hai main nahi don ga q don her month 500 ya 1000Rs Laita hai buss month k end main line kherab ker k ajata hai i mean taar pool se nikal ajata hai main her month ptcl office DEFACE EXCHANGE PER jaker sara seen bata hn per kio zimadar banda wahan per nahi iam a media person so agher main action lun ga tu as main gareeb log b bech main ajayein gai mere persnol shop hai area main azam town karachi Ptcl number is 02135382254 & my mobile number is 0333-3032231 mehrabi ker kuch karein main sub ko bol diya mane per kuch nahi hua kio kuch nahi ker raha sub haram kha rahay hain aor joh nahi kha rahay woh oun haram khanay waloon ko bachaa rahay hain as ka matlab saaf hai k woh b phir apne job haram ker k khaa rahay hain

  • shakir

    sir my name is imtaiz ali hashmani and yaha area k line mane roz tang ker raha hai her month aker persay mangta hai agher nah do tu line band ker daita hai phone mane DHA main jaker bhut shikyatein bhi ki per kio amanl nahi hua abhi b mera 3 ghantay se kam band hai main bill wagra pay kerta hn aor bhi thora bhut net ka kaam hota hai as main kia karo kindly ap muje batauo gai main as ka kia karoo 03333032231 phone number is 02135382254 yeh number band hai abhi tak main D saab ko b kitne baar samjha k aya hn k as line man ko change ker do yahan se yah pray muhlay se pesay lay raha hai mehrabani ker k agher insaaniyay hai thori tu kuch karein wera yah keh do yah pakistan hai yahan sub chalta hai ..

  • shakir

    sir my name is imtaiz ali hashmani and yaha area k line mane roz tang ker raha hai her month aker persay mangta hai agher nah do tu line band ker daita hai phone mane DHA main jaker bhut shikyatein bhi ki per kio amanl nahi hua abhi b mera 3 ghantay se kam band hai main bill wagra pay kerta hn aor bhi thora bhut net ka kaam hota hai as main kia karo kindly ap muje batauo gai main as ka kia karoo 03333032231 phone number is 02135382254 yeh number band hai abhi tak main D saab ko b kitne baar samjha k aya hn k as line man ko change ker do yahan se yah pray muhlay se pesay lay raha hai mehrabani ker k agher insaaniyay hai thori tu kuch karein wera yah keh do yah pakistan hai yahan sub chalta hai ..
    poray Area se Monthlay Laita hai agher kio nahi daita tu jasay abhi mere ph ki line band ki hoye hai yahe kerta hai main nahi don ga q don her month 500 ya 1000Rs Laita hai buss month k end main line kherab ker k ajata hai i mean taar pool se nikal ajata hai main her month ptcl office DEFACE EXCHANGE PER jaker sara seen bata hn per kio zimadar banda wahan per nahi iam a media person so agher main action lun ga tu as main gareeb log b bech main ajayein gai mere persnol shop hai area main azam town karachi Ptcl number is 02135382254 & my mobile number is 0333-3032231 mehrabi ker kuch karein main sub ko bol diya mane per kuch nahi hua kio kuch nahi ker raha sub haram kha rahay hain aor joh nahi kha rahay woh oun haram khanay waloon ko bachaa rahay hain as ka matlab saaf hai k woh b phir apne job haram ker k khaa rahay hain

  • muhammad abu bakar

    sir,
    i want to disconnect my ptcl connection.
    my ptcl no is 0642845297. city dera ghazi khan.
    please disconnect my connection.my cell number is 03348731832.
    i shall be vey thankful to you.

  • http://ptcl waqas

    ptcl walun ko Allah ghark kare

  • http://ptcl waqas

    ye haraam khate hen

  • Masood Baig

    my ptcl number and DSL is still dead last 10 days. please solved this problems. i am thankful to you

    02134012748
    03002539861
    Masood Baig

  • Ashiq Ali

    Sir,
    I Ashiq Ali,residence at 26/2 main khayaban-e shamsheer,d.h.a.phase V ext karachi,i having to use 3 P.T.C.L numbers at my home,38561209,35865179 and 35830380, and I had a serious complaint here in all these 3 given P.T.C.L.numbers,in one month hardly 4 to 5 days these numbers are active and working and rest of the days are totally dead(no dial tone),and same situation im facing for last 8 to 10 months,each and every months i recorded so many complaints to your complaint number but there is no response showing from your company till yet,your lineman they are also asking for some money to resolve these complaints everytime,so now I have to decide that step by step each and every month I will close these numbers 1 by 1 perminantly because there is no more use of PTCL phones at my home with this kind of pathetic and poor service from your company,so now either resolve this problem permenantaly or at first kindly stop the service of 35861209 perminantly ,in next month I will write another application to stop another PTCL number,it will be very kind of you and your company thanks.

  • ABDUL WAQAR

    SIR,

    With due respect it is stated my ph no is 0515522988 that my dsl modem is not working properly and
    the sys, and dsl lights blink together. i have send alot of complains but
    no body will take any actin of this my 1st complaint no was 37 2nd was 48
    and the 3rd was 60. only one time technician will come and said that u have
    a line problem and i will change ur pair. but 20 days have passed nothing
    happend. i humbly request to u plz give a deep look for this and take
    immidate action of this problem also ptcl staff doing misbehave and not
    paying attention.

    thanks.

    best regard.

    abdul waqar

  • zeshan alam

    ph no 2882505 has been installed on the name of zeeshan alam at chilten mess near bolan complex quetta cantt. it is out of order since 5 days, despite submitting complaints several times on line no action has been taken and fault has not been rectified ……….. downloading speed never ecceede over 10kb/sec and remain disconnected most of times …… since the complaint has been submitted no line man or any representative visited or contacted me yet ……. i used to call twice every day to get to know the status on 1218 but not received any satisfactory answer…. please contemplate into the matter and ask the concerned authorities for its rectification…. an early action is requested please

  • usman ali

    my smart tv not working since long nobody attend my complany 0533522330

  • http://www.dubaicenter.com m asghar

    A_O_A
    dear sir my shop bill account id 2102269107 telephone no-055-4444012
    sir ic number pe mera broadband connevtion laga hai
    ic ka bill (12180) hai guzarish hai k main itna bill offord nai ker sakta barah_e_karam aap ic ki kist ker dain
    thank u

  • http://http Adil Hassan

    hi sir
    here we have a very big problem of dsl.
    we have no dsl facility and our banks are not online still.
    i had submitted many complaints but no one took any action.
    please sir solve our problem.

    EKKA GHOUND MOHMAND ADENCY

  • malik mushtaq

    my name is mushtaq ahmed i m from haripur(kpk). in my area ptcl whole serves is poor, especially broad band serves .it often disconnect for unlimited period. speed id very slow.in case of compliant we have to wait at least 1 weak to solve our problem. my broad band connection disconnected at 11th of September and after 2 compliant operator came to me at 18th of September to solve my problem. when we ask about any problem to our oprator ,he replies this problem is related from back hand i can’t do any thing.

  • malik mushtaq

    my name is mushtaq ahmed i m from haripur(kpk). in my area ptcl whole serves is poor, especially broad band serves .it often disconnect for unlimited period. speed id very slow.in case of compliant we have to wait at least 1 weak to solve our problem. my broad band connection disconnected at 11th of September and after 2 compliant operator came to me at 18th of September to solve my problem. when we ask about any problem to our oprator Sajid (koklia exchange haripur) ,he replies this problem is related from back hand i can’t do any thing. so we need attention of ptcl higher authority to solve our these problems.

  • Asif Sohail Khan

    Dear Support Team,

    I have so many time complain against
    my phone # 4512121 but still faulty consequently I am facing continuously communication
    problem. I am astonished that all staff ignored the complain because phone is
    faulty since 15 days.

    Note: I am facing communication problem but company facing monetary loss per
    day.

    I
    am a DSL user but ignored.

    Just phone line
    faulty.

    It is not a way of
    business that ignored your consumer because the consumer play a key role in the
    organization success.

    Kindly Acquired my issue
    resolved my problem otherwise I will be leave PTCL services.

  • noor ali jan

    dear support team
    i highly apretiate your quick responce on my complant. but when i called now bell is ringing but no responce over there.actully what happened the system is shown ok butin home my phone is dead.so plz do take some siriouse action to solve our problem.my phone number is 0928300703 .thnks noor ali jan

  • mushtaq ahmed

    meri complaint krne wale sab bhaiyon se guzarish hai ke comlaint kr ke apne time zaya na kren.online complaint serves bhi topi drama k elawa kuch nhi.mera broad band connection 0995670407 kafi arse se thik nhi chal rha speed slow hai aor chlta chlte achank disconnect bhi ho jata hai.main is bare me 2 bar online serves istemal kr k complaint kr chukka hun complain k agle din ptcl offive se 1 call maosul hui jis me mera problem jld solve krne ki khushkhabri sunai gyi 1september ko jo call maosul hui us me mujhe comlaint no. 02 dia gya aaj jab comlaint ka status malum kiya to to patta challa mere no. ki comlaint hi koi nhi hai.is se pehle bhi meri 1 complaint issi trh solve kiye bgher system se remove kr di gyi thi. aaj jab 20 minutes wait krne k bad ptcl k numaende se bat hui aor us se apni comlaint k bare me pucha to us ne consernt depart. me call transfer k bol kr call hold kr di trriban 10 minutes mzid wait krne ke bad main ne call kat di q k mere pas aor wait krne ka time nhi tha.aisi kakardi dekh kr patta chlta hai k ptcl me insan nhi blke balke gadhe baithe hue hain .lehaza aise Gadhon k sath kya munh lgana. gand maro aisi seves ki. kissi private company ki sevves use ko.

  • gul rahman

    mera net buhut slow ha plz ap isko tek kardo 5824214

  • abid saif ali

    sir mary gar ka phone # 049-2760203 kafi din sy dead ha ya theek karwa dy ya phone utar lay shukria

  • abid saif ali

    hum 20 years sy PTCL Use kar rahy han Pr ager aap ky line man ko pasy da diya jay to phone kuch din theek chalta ha ni to pher dead ho jata ha or bill aata rahta ha Phone # 049-2760203 my mobile # 0321-7073527

  • abid saif ali

    Name: Malik Saif Ali
    S/O Sarjjdin
    Address: Out side kot azam khan dhoor kot main road kasur
    Phone No. 049-2760203 Mobile:03217073527
    ager aap ny ya number 049-2760203 jo ky city kasur ka ha theek nahi karna to utar do shukria

  • Dr Naghman Bashir

    my ptcl number 051-4423608 and LL is still dead last one month. please solved this problems. i am thankful to you

    My Cont-03335104015

  • saira

    i got slow network ,i want ptcl survice to repair it now -phone num 2284938.thnx

  • disqus_7iaAQg3GDe

    my ptcl num 0662422710 net ki speed slow hy kitni bar complaint ki hy or 2 ghanty k lie shee chlta hy or ohr speed slow hojati hy! mehrbani frma kr mera masla hal kre 03007483394

  • sethmazhar iqbal

    dear sir my ll&bb no 0553204200 is dead my cell no is 03008548558 please resolve my complain.

  • Sajid Ali Khan

    MY PTCL NO 32629890 2 Month se Net Ki Problum h Kabhi Connect hota h to Disconnect ki problum ajati h ye problum theek howe tu ab call attend ya call karne p Net Disconnect hojata h daily complain karte h per problum solve nahi horahi bara-e-meherbani agar ap is problum ko theek kar sakhte he tu karde warna apna modem akar nikal le hum Witribe lagwalege (My Cell No. 0321-3808564)

  • Syed Hussain Badshah

    Sir, My PTCL no is 0926466040 there is a line Problem Last 2 weaks Plz Solve our Problem I shall be very thankfull.

  • http://www.facebook.com/imtiaz.hassan.3388 Imtiaz Hassan

    Sir,

    Meri ye request hai k plz mera dsl pkg 1mb wala lgaya jaye mere bar bar kahnay k

    bawjood mera pkg change ni kiya gya mera ye number hai 6202190 or 821 admkey nagra tehsil pasroor wali exchange hai sir mere number pay sb say sasta pkg lgaya jaye 1mb wala mainay student pkg pay wifi conection lgwaya hai lekin mujhay 2 maah 1650 bill

    agya hai jo bar bar pay ni kr skta braye maher bani pkg change kiya jaye

  • http://www.facebook.com/imtiaz.hassan.3388 Imtiaz Hassan

    Sir,
    My no is 6202190-5 I have problem with bill pay. I use 1 mb wi fi pkg butt i pay 1650 every mounth I want less its and pay 1200 monthly or less.
    I shall be very thank full to you.
    My ptcl exchange name

    821 admkey nagra

    mobile no 03464055590

  • Atminan khan

    Main ne pechly 3 mahino se student packge k lye apply ke hai. jo aj tak nahi ho paya.

    Q? pakisan k sary govt. aur khas kar DSL waly to bahot he na ehl hai.

  • Atminan khan

    my number is 0926520458

  • Naeem Aslam Dar

    Trytomake people fooilsh and wasteg of time .No one take his responsibility just make a drama

  • Ali Ajiz

    Respected sir

    it is submitted that SDO ptck Daharki has issued a number in the name of me (664492). but iam unaware about that nor i made any request for the issaunce of number .
    iam wory that this number will not be use for the criminal activity or any other un lawful act . so that iam request in you kind that this matter will be inquired and issued number will be cancelled and legal action should be taken against the guilty.
    i will remains thankful to you

    regards:
    Sanaullah S/o abdul aziz chandio

    cnic:4510106037883.
    contact:03003311180

  • Mohsin Shahzad

    i have connected to ptcl broadband from 3 months but this month i have recieved 200 extra.
    My package is 1mb unlimited and i pay 1450 previous month

  • MUSHTAQ ALI

    ptcl complaint service response is very very dull,,,i got DSL broadband on 1-07-13 and changed password for safety,,from that day DSL is disabled till today(29_07-13),,i made a large no of complaints on 1218 through my cell phone(which is also very expensive)but still no response,,,wts that?ptcl is in private sector now,,,either the owners are not interested or the workers want to fail PTCL.,,,,CAN SOME BODY EXPLAIN?

  • akbar malik

    my name iz akbar malik 4rm lahore 3 din sy mera fone band hy sath dsl bi bht gandi service hy 8 complaint kr chuka hon not responce wt iz this azab para howa hy ..line man jan boj kr aisa kartay hn

  • Esha Ali

    my wifi is not working since 1 week.i made a complaint through your helpline 1218 but it didnt solve the problem.what do i do now?help.i am hating this network alot!!!
    plz reply asap

  • Esha Ali

    Our wifi is not working since 2 weeks.we made a complaint on your helpline but it didn’t solve the problem.please try to fix it as soon as possible.i am beginning to hate this broadband connection.our device model no. is AN1020-25.please help or we will remove this device..thank you..syed shahid ali

  • Ittihad Ahmad

    Salam
    My name is Ittihad
    Mara dsl 1 month sa harab ha
    ma na 1218 par buhut complaint keya ha
    laken mara Dsl abi tak teek nahi howa
    Isleya ap mehrubany kar ka mara Dsl ka problem solve kara
    Mob no…..03319270914

  • Neha

    Hey my internet is too slow so can you please repair it ???

  • su su
  • su su

    sususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuu

  • Arshad

    I have EVO 3G speed problem last 15 Days no body can fix the problem what should i do

  • syed junaid ali shah

    assalaam waliekum

    mera ptcl number baar baar dead hojaata hai

    or dsl bhi kabhi sahi nahi chalta…..

    kahin martaba complain kar chuka hun per kisi tarhaan ka favour ab tak mujhe nhi mila

    her baar mujhe yeh kehker taaldiya jaata hai k ham aapki request ko frwd kar rahe hain jald say jald aapka masla hal hojaayega

    per mera masla hal nhi hota….

    sir hum nay kai bar apny mutalika lina man say bhi rabity keyi mutalika SDO k pas bhi gaya jabky kai bhar exchange bhi gaya magar line man nahi ata wo kihta hay k ye tek nahi hota esy hatam kardo jabky masla tora sa hy or jis jaga problem hy wo bhi may nay usy nishan dahi karaya magar wo bilkul teek karny ka nam hi nahi laita .. barah i karam ap hi es per kuch karly warna swabi kay gaon jalsai may mery telephone k elawa paros may esy kai tele phones DSL samait harab hay phir hum esy majboran hatam karlengy…. NAme : syed ameer ali shah s/0 syed lal badshah .. phone number 0938300601 .. mutalika exchange chota lahor swabi.. mutalika line man .. jan afsar…

    mera contact number.. 03454895088

  • AMIR MUKHTAR

    I AM LIVING IN FAISALABAD NEARLY VILLAGE BUT LINE LIND NO.AND DSL FICILTY NOT PROVID OUR VILLAGE
    PLS SOMETHING FOR ME AND MY VILLAGE

  • Shahid Rashid

    yes it is Right, the whole PTCL organization has failed,
    they can only marketing for internet, but in case of fault, they cannot repair it,
    because they have not technical staff… it is very shameful matter..

  • Shahid Rashid

    can we get ptcl email address for complaint of internet or land line,
    every time i emailed but there was no reply of any email…

  • lal Muhammad

    sir I paid my bill before due date today my no 0835430297 is disconnected plz reconnect my no 083430297 plz

  • saeed ahmad

    I have ptcl connection 051 2613240 at my residence (SOHAN, Islamabad). I really regret to inform you that cable service provided by ptcl has been really pathetic. For the last over 10 days, cable connection is disturbed. Despite complaint on daily basis, there has been no effort/response from ptcl staff to put the cable functional. I request you to kindly look into my request and put my cable connection functional if ptcl claims any care for her customers.
    regards
    Saeed

  • minhajuddin

    hum mara bill ni ata hai 4 month ho gaya hai per ma kud jakar bill lata ho .peshawar sa ho quaid abad no 2 house no 55 phone nub 220460

  • akhtar

    hello sir me boht preshan hon dsl se ziyada hrab rhta he na speed he bill 1600 taqrebn me keya kiro app moje dsl ban krne ke tafsel btade app ke mherbane ho geya sapeed de or she kire ok alla hafz

  • asif ali soomro

    sir mara phone nahe

  • altaf hussain mob 03337412866

    sar mene evo lya akhri recharag 17 feb ko krwa tha lekin chal nai raha bahut bar 1218 pe call kr k shekayat daraj krwaya lekin pher bhi thek nai hova mdn no hain 0744110631 plz jab hum conect krty hain to conecton termaneted lekhta he plzzzz

  • Rana naseem

    Assalam o alecum all Ptcl concern
    i am from soudia my home internet before 20 day not working many time i complain but anybody not response my home no is 0414600719
    Thanks
    Rana Naseem

  • f

    hogay masla hal hahahahahahahahahahahah

  • LINZy

    PTCl is not showing positive attitude on complaints i complain hmm 3 times but no response actually PTCl blaclisted many servers ( servers related to GTA san andreas multiplayer i am from cod5 community ) idk y they blacklited these servers its stupidity and many users of PTCl now leaving ur service and using wateen service here is ip of the server ( just 1 server and PTCl block manyyyyyyyyyy servers 18 days passed still …………. ) 176.31.104.88:8888 i hope PTCl show positive result soon

  • Zubair

    Hello,
    Any one can have the contact number of PTLC top management, I will complain to them. I tried so many time to complain number but they didn’t response properly. I’m fad up this rubbish PTCL.