PTCL Online Complaint Management #FAIL [Updated]

It’s 6th of May today, which means its almost 5 months since PTCL got its website redesigned.

This new design was very much puffed up by the visitors and it indeed is a professional as well as captivating one. But still one important section, PTCL is ignorant of, is Online Complaint Form.

You can find this almost at the bottom of every page; visit this link to have a look http://www.ptcl.com.pk/press_release.php

And when you try to register a complaint by clicking the button, nothing happens. Rather it is just a button with no value (in terms of coding, where you need to give certain link as value to the button where user will land after clicking on that).

Surely it is there since the website got redesigned and seems like PTCL administration is ignorant enough about this that even after 5 months, the issue is still there.

Note that PTCL’s website is developed by XOR Logics and the Theme is designed by O3 Interfaces. It merits mentioning here that there was earlier an issue with the meta tags which was fixed after ProPakistani’s post, where the developers were using meta tags of their personal benefits in website’s description.

This time there is another glitch in the website and infact a bigger one. As this section, if works, will surely add ease to life where you can simply register as well as manage your complaints online.

So let’s wait and see when the action is taken. Will we be able to have a functional online complaint management system or the “section” will be there as it is.

Update:

PTCL has fixed the issue after ProPakistani’s post and it is working now. Thumbs Up PTCL guys, you did it in one day while it was pending for months.

PTCL has added three modes to interact:

  • Complains
  • Suggestions
  • General Inquiries

Complaint system is now fully working and you can file your complaints as well as give your suggestions. But still the system is not a management one, since you can just submit a complain without any post-control or record, rather PTCL could have add a login based system to make it fully “Online Complaint Management System”.

Whatsoever, the good point is, PTCL has given another facility to file the complaints against your problems, without calling  helplines and waiting for the long periods.

 


  • The whole PTCL organization has failed. I am living in Bahawalpur but PTCL is not providing me the DSL facilities because my area is far from the exchange. They are also ignorant of the complaints of PTA. It seems that they only have the Monopoly so they are using it

    • sususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuusususususuuuuuuuuuuuuuuuuuuuuuuuu

  • i would like to point out another one, it is related to user login. i sign up on PTCL website but unable to log in, every time i login it gives message of wrong user id or password when i am using the same credentials provided by ptcl through email.
    i think there is problem in this section too.

  • I live in industrial / commercial area of lahore (Peco Road, Township) but PTCL is not providing me the DSL facilities because my area is far from the exchange and they installed ONU in my area but forgot to install DSL card in it. almost 5 years has passed they did not remember. It is totally monopoly.

  • but this link goes to the current complain form, which also available in contact us. May be something big complaint management system is on its way OR we will have the same form forever.

  • The button is working fine. Kindly verify everything before post something. When i clicked to it, the page put me to this page “http://ptcl.com.pk/feedback.php?pd_id=93” PLEASE PLEASE only send verified topic.

    Last time I seen some post by propakistani, who told that nokia have 2 dual sim (2 stand by) and its faked. Nokia currently have 1 with nokia C2 who got 2 stand by. Please don’t down your stranded. many of them just commenting, not even verify themselves. thanks

  • same ugly thing happened to web self services. it was a great service by ptcl. after registration we could see our paid bills and current month bill and dsl usage in real time but it goes ugly now.

  • PTA had a login/password based record system. Which required user to call from his landline phone and an IVR was to activate the account. But IVR always played one “song” and account never got activated (after so many attempts), PTCL helpline said they were “upgrading” ..LOL..like to accomodate customers for next one century.

    • well Ahmed I was lucky enough to get my account activated :) but nothing works after loging in .you can’t activate or deactivate any service .Modify a service and wait for 2099 ….

  • hamara number kio teak nahi hota complants karky tak gay line man kehty hy k kal teak hojay ga ab aakhir khaha per complaint kary koi jaga bata dy takeh phone teak hojay

  • PTA had a login/password based record system. Which required user to call from his landline phone and an IVR was to activate the account. But IVR always played one “song” and account never got activated (after so many attempts), PTCL helpline said they were “upgrading” ..LOL..like to accomodate customers for next one century.

  • wow dair aaye dursust aaye.. Propakistani should also expose the coverage problem and bad Customer services of PTCL so they may correct it…
    Thanks to Ahsan and Aamir bhai

  • Sir, its already worked, I used to it to complain ptcl 2 weeks ago.I have logs, if nothing happen how would they correct after you launch the news, I provide you my email. Please provide me the cache of the ptcl when that thing not worked.LoL

  • PROPAKISTANI another blackmailer like other newspaper and channels, they first highlights the negatives and never say anything about positive. Actually its not “PRO” pakistani its “ANTI” pakistani _____. They try to get business through blackmailing companies.
    You pay them they will sell pakistan and their own family.From now onward keep in mind and eye on this anti pakistani portal, you will realize by yourself.

    • Ahmed why would someone pay us to write on their flaws? If we were to get paid, that would be totally in secret.
      Moreover, if you think that we are here just to point out the negative things, you may better search on ProPakistani or atleast read some previous articles.
      We are here to give an overview of Pakistani, Telecom, IT and Corporate related news and topics. And this just one example.

      You have your own opinion, and we respect that, but be sure we always try to make it a more Pro Pakistan than to point out the negativities.
      And if you see the Update, that will surely answer your anxiety.

      Kindly be humble in choosing words. :-)

    • I think these guys are doing a brilliant job , Highlighting the flaws of multi-national companies isn’t going to harm Pakistan ,Moreover who provide us updates about Pakistani IT Market ?
      Every one knows who is selling Pakistan

  • my openion is a bit change. Look, I’m a regular user of this website and comenting some time but not on regular bases, I just point out a mistake, as you seen the post,most of them just commenting and do not search on internet that its real or fake. So its responsibilty by propakistani team to post only verifyed news like you guys read my posts. In the past there is another post that nokia have 2 phone that support 2 sims and dual mode. I mean 2 standby, but currently nokia have one with the name of nokia C2-00. The C1 is 2 sim but 1 standby on one time. So what i said is like today what we see we believe, no one have time for research. People build their openion just to hear from media or any website whom they trust. I know that ptcl complaint section is working fine. Why? Bcaz 1 n half month before i had a chance to use their complaint system bcaz facing problem on dsl. So this post make me shocked to see what Mr author write about. But for confermation i again check and verify through diffent browser,maybe sum compatibility issue. So my words are same, if that link is not worked is past, show us a prove, like to use some athorize site who index the website on old dates or post appoligy from your side. This is we call a freedom of speech.

  • Guys PTCL & ETISALAT (UAE) have same Website developers & Servers to that matter… Only problem is the Server Index Of ptcl Resides in UAE’s Etisalat sometimes it doesn’t send feed back to the Parallel server in Pakistan, that’s the Reason most of the times PTCL website’s few Features doesn’t work.. IF u Check out both the sites you will see the MAjor Similarities in each of them… so DON’T be Over-rushed…

  • Zeshan, you just get into the telco people, specially marketing guys and then you will know, companies who giving business to propakistani have always positive or neutral news over this _____ portal (U CAN SEE THEIR ADVERTISEMENT IN THIS PORTAL).

    [Comment Edited]

  • haha only small number of people read comments ahsan. Anyway thats enough from my side. Propakistani surely lose 1 user today :p I just save whole page and maybe release on youtube some time later.

  • making fool of peoples is the fun of PTCL ….no one have he responsibility of attending complaints…. who the hail they are working for..?????

  • Dear Respected Sir,

    I’m Sajid Ali Solangi from Karachi, dear sir few time before I applied for the two new DSL 4MB connections and after few weeks the area line man came and give the both connection and installed that both but from one month I’m facing problems , that both DSL connections are not working , I went to PTCL exchange many times but they didn’t give any response to me still my both numbers are disconnected and I cant access my internet , Dear sir as we all know that the PTCL shares are sold and now its being private but there isn’t any improvement , I have already one connection in different area and every week I’m facing different problems, why your service is become very poor?
    Sir its my kind request to you please do something , and please solve my problems and activate my both DSL connections that are disconnected from one month,
    If you don’t take any action than give me the head office email address or give me the email of head of the PTCL department who solve my complain and activate both DSL connections, I never used both connections from month but in few days how I pay the bill?? Why should I pay that bill while u haven’t active both connections? Please take a strict actions from that line men that are not fulfill their duties on time and wasting our time, Time is money so please don’t waste our time,

    I hope sir you will take strict action from them and soon I will get your response,

    Thanks for kind attention ,

    My DSL numbers are given here
    021-4653266
    021-4653267
    From Sajid Ali Solangi
    Cell # 03152271725
    03312136863

  • sir badi bad service hai poor service complaint kitni baar darj krai lakin koi fyda nahi agar is tarah hi karna hai to aap kahin k bhai jaan connection cut kara lain baar baar aap ko b jhoot na bolna pare
    no.0347-4429270
    city.Sheikhupura
    tel no.056-3792233

  • I have already lodged a complaint against PTCL regarding slow speed of internet at PTCL V Phone but the problem still exists. Kindly resolve the matter urgently

  • Dear sir , as i applied for DSL 1 mb connection one month before but still the modium is not working they provide just modium and line of DSL but the internet is not available from 20 days iam facing problems, i also complain many time to exchange , also went to exchange but no body gave me any response from exchange, please sir solve my problem and improve your weak service and take strict action from the corrupt employes that are not attending their duties and just taking their salleries, its my humble request plzzzzz active my DSL and interner i will be very thankfull to u for this act of kindness , thanx

    my name is sajid ali solangi
    my DsL number is 021-34656455

    my contact number is 03152271725

  • Dear sir , as i applied for DSL 1 mb connection one month before but still the modium is not working they provide just modium and line of DSL but the internet is not available from 20 days iam facing problems, i also complain many time to exchange and they gave me coplain number 77 on the 19th of August but still my complain is not resolved , also went to exchange but no body gave me any response from exchange, please sir solve my problem and improve your weak service and take strict action from the corrupt employes that are not attending their duties and just taking their salleries, its my humble request plzzzzz active my DSL and interner i will be very thankfull to u for this act of kindness , thanx

    my name is sajid ali solangi
    my DsL number is 021-34656455

    my contact number is 03152271725

  • Assalamualaikum
    Respected Sir/Madam,
    With due respect, I beg to state that I am from Nusrat khel ,distt Kohat,KPK, my Ptcl number0922583223(include entire village conection) has been off since June, 2010. Thus facing lots of inconvenience. Has reported several times through PTCL online complaint center and even in PTCL office Kohat But in vain. Kindly pay urgent attention on my request . In this regard I will be grateful to you.
    Hoping for your cooperation.
    Thank You.
    Best Regards.

  • Subject: COMPLAINT AGAINST REPEATED BREAK DOWN OF PTCL TELEPHONE No 0222021012 LANDLINE & DSL Service INSTALLED AT Officer’s Hostel Room#6&10 TPS Colony Jamshoro.
    The Subject telephone number got out of order some 7 days back. Before hat every month problem of break down in DSl service we PAY BILL ON TIME & ALSO WATE TIME FOR THEM , i turned out that the person who came for installation and said need of change in the wire line a many joint in this , said pay personally ,I approached the telephone staff at Exchange who promised to get the line changed and temporarily repaired the lines. AGAIN After 2 days the telephone became out of order again and since then I repeatedly contacted the linemen Mr Gul to no avail as they money for Jint wire. Ultimately I approached Mr N SDO on his Office No 0222771499 who assured me of getting the telephone line repaired & NO RESPONSE YET . Comply forcing me to approach the higher ups directly. It appears as if his subordinate staff is too busy to collect bribes then to obey their senior

    It is requested that My telephone No 0222021012 maybe repaired and an internal inquiry may be held into the affairs of Exchange so that the subscribers get a sigh of relief from the malpractices of the staff of Exchange whose efficiency and public dealings have dropped down severely from the exchange.
    Address of Exchange :- Thermal Power Station Colony Jamshoro Sindh

  • Please note that 5 complaints are made on 1218, their ref # are mentioned below, but no resolution yet.
    Now making a written complaint and hoping that may be this time may be management take action.

    Phone # 36310619

    1- called on 13/08/2011
    complaint # 296
    2- called on 26/08/2011
    complaint # 01
    3-called on 29/08/2011
    complaint # 127
    4-called on 05/09/2011
    complaint # 663
    This really very bad experiance that since 13th August no action has been taken place while earlier I have the broad band facility same also was surrendered just because of the distortion in the line.
    Kindly provide the solution and the reason for the delay as it can be escalate further.

  • Dear sir,
    I, BILAL, give you in notice that my PTCL number 04237706630 is disconnected since couple of days inspite of complaining regularly to local PTCL centre, no postive actions are taken from them for my complain. Hoped you would take immediate actions against this PTCL centres as they resolve my matter soon.

  • Problem i am facing:
    When Phone bell rings or we pick up phone to call someone, Internet disconnects, so as IPTV disconnects. Also, Broadband is not stable, it disconnects every five mints. DSL light goes OFF.
    I registered MANY complaints about problem, and every time, i ONLY receive automated call that its resolved or not and our response is NO.. But after two three days, I receive message that your complaint has been resolved without my acknowledgement on Phone. I am facing this problem from Ramzan. Its getting worse day by day, that when i call at 1218 and concerned department to register complaint, Broadband people say, we can’t register it, its Land line issue, Land line people say, its broadband issue, so complaint in their department. I mean WTH? Am i paying them separately?? This seems a total Nonsense to me. And now latest is, My phone is also dead.. WOW.

    can anyone guide me.. how to register this complaint to higher authorities or PTA??

  • Dear Sir,
    I applied for PTCL Broadband DSL at my home (021-35311303) on March 2011. The internet was installed properly and the service was very much satisfactory. We had no problems with the reception or speed.

    On Mid of May, suddenly the internet stopped working and my internet access was blocked. The modem was however online.

    I made a complain with 1218 and was given assurance that the problem will be resolved within 12~48hours. However, after 12hours, I noticed that the “Internet Light” on the modem was red in color (online modems have green light) but no Dail tone in my Telephone Line. I made another complain at 1218 and I was directed to make a complain on 1236.

    The operator was very kind enough and after verifying all my credentials, he made a promised and informed me that the internet and telephone line will be operational again in the next 24 hours. He also advised me to visit the relevant exchange to sort out matters more quickly. I visited the exchange and they had some malfunction in the system so they took my contact number and confirmed to call me with an update. Neither did I receive the call nor did my internet start working.

    Now again I am facing same problem since 30 Days .My Telephone line and Dsl is out of order .

    Sir, I very well know that you are a very busy person and such a long email requires much of your precious time but Ive been given no choice than to contact you for the resolution of my problem. Since the installation of PTCL I was a very satisfied client as the service was of international standards and the speed was marvellous. However, its because of some Technicians and Officers that clients are forced to abandon your services and switch to other private options.

    I would request you to please pass necessary instructions so that my internet can be operational again as I very much want to continue PTCL Broadband at my residence.
    I would also be thankful if you can send a copy of the instructions sent to the concerned exchange/department to me so I can persue the matter at my end as well.

    Thank you very much
    Yours Truly,

    Raja Muhammad Shafique
    H No.A-1 Main Ghazali Rd
    Karachi.
    021-35311303
    0321-2610049

  • SIR MARE DSL MA SPEED BHOT LO HA PLEASE HI SPEED MY DSL NUMBER 0244370053 OK MY CONTAC NUMBER 03022632043

  • My DSL hardly performs. I have been paying to ptcl on that account, every month but I don’t get that service even for full 48 hours. I lodge complaint every time, through auto and operator mode. Your data would be full of my complaints. As a last resort I am filling complaint through e-mail.
    My ptcl # is 35247071.
    I hope this works.

  • i live in Nara Tehsil Kahuta District Rwp.I m using ptcl since it launched here(more than 15 years) and DSL service has just been given but problem is that the DSL does not give its full performance and we complained many times but no results.now my situation is that DSL breaks every 5 to 10 minutes and any work i m doing losses i complained 1218,local exchange SDO but no use.Please solve my problem
    my ptcl no. is 051 36 78 072
    cell 0336 5836688

  • Slam Sir! sir g problem is this that hamaray area mein adsl ki sahoolat ni hai. bohat se mobiles shop, shopping center, acadmies , schools and showrooms walay is k na honay ki waja se preshan hein. ptcl exchange ham se 5KM door hai . ham se half Kilo-meter tak Adsl ki range hai lekin ham tak ni pohncha rahay ye sahoolat . ham sab un k pass gaye connection daitay hein likin chalta ni phir kehtay hein ham kia krein. plz sir g do some thing plz .. i will wait for your answer . Our Location: Manda Chowk nearer to KhanGarh, punjab.
    plz mail me at my mail address and this is my cell no : +923126758097

  • assalam.o.alikum janab 1 month sy ptcl new connection ki application jama karwi hy but aj tk on ni hoa 15 din ky bad line to bechadi thi par abhi tak on ni ki line mane or office dono logo sy bat ki sb ka yehe kehna hy sb ok hogaya pr hum chek karty hain k q on ni pr sir abhi tak on nahi ki gi. ab may kisy ja kar kaho mujhy DSL Lagwana tha chaldi pr ptcl line he on ni hoi to DSL waly bhi koch ni kar rhay woh bhi yehe kehty hain k line to on krwado. so plz sir koch karwain jaldi wara tnx line bechany ka my khod nikal kar phink doga ab 2 din or w8 kr raha hon. address liaqatabad F.C.Area Karachi.

  • my ptcl no 0223863338 and i am facing so many line problem of long time.

    plz convert my ptcl no is newely fibre opticl connection.

    with hightest regards
    0333-2683185

  • Dear sir,
    I, Faraz Najam, give you in notice that my PTCL number 021-34517122 is out of order since 10 days inspite of complaining regularly to local PTCL centre, no postive actions are taken from them for my complain. Hoped you would take immediate actions against this PTCL centres as they resolve my matter soon.
    Faraz Najam
    A20/27 model colony Karachi

  • dear sir, to whon who it may concern , janaab mai haji niyaaz muhammad khan street college road chaman ka rehne wala hoo, mager hamari street aaj k dor mai bi landline phon ki sahoolat se mehroom hai, aas paas k ilaakey mai line hai mager waha zaroorat nahi hai aur hamey zaroorat hai mager sahoolat nahi hai aur rabta karne par jawab milta hai k chaman mai lines itna bichaya gaya hai k ab aur line bichane ki gunjayash nahi mager ye sawal b zahen mai ata hai k jaha line bichaya gaya hai kia waha zaroorat b hai, mager zaroorat hai to waha kiu line nahi bichaya ja raha sir please hamari gali mai zaroorat aur 12 sarifeen muje pata hai k sirf un ko line ka intizar hai ab jo muje nahi pata hai wo kitne ho saktey hai sir please hamari gali k liye DP ka hukam sadir farmaye thanks.

  • dear sir:
    my phone number is068 5878992 . we can not pay our ptcl bill then ptcl co disconnect my phone. Now i payed the bill on 19.1.2012. we send application to ptcl office but no response any one . we go daily ptcl but still no response please restore my phone number and Dsl we thankful too you.
    Arif mehmood

  • Sir,

    I hope you receive this mail in the best of your health. sir I feel sorry that I have compliant for broadband I called at 1218 because I need to change the PTCL wire which is much damage and it have many joints in it. they asked me to give the application at exchange I wrote the application and went to exchange and hand over to the SDO he put the application aside and said me if we have some thing than we will change your wire (mean: we have no wire) I request him to please write a simple remarks on the application that we have no wire he suddenly raced on me and said I am not your bound to write remarks on it. I say I am not ordering you I just request you to put remarks on the application and give me back because I have avidence. He said me that you are maid and I reset your mind in a minute. I feel very shame that room is full of people and he is insulting me again and again. I said him with very cool mind that I give you bill and after that you give me service and I am bound to give you bill and you are bound to solve my problem. He again says you are maid and he also threats me again I will give you treatment and your mind will become normal. And I said sir I am in your office if you have treatment for me than give me that treatment he calls one of the well repute personality in our area that one person is asking for wire change and for remarks as well…………after some time he give mobile to me to talk that personality I talked with him . That personality is superior for us so I keep silent and came back.
    Please tell me what I can do? The time frame of wire change is two days after application but today is third day.

    Note: our connection is stared appro 10 year ago and wire had not change even a single time when ever I asked for wire change they demand for money or say that bring your own wire. My speed of broadband is very slow because of 5 joints in the wire. three months ago when I asked to SDO for change the wire he said team came and when your turn come your wire will also change but till now there is nothing. Please solve the problem because this problem makes the line dead almost once or twice a month. You may check I continuously pay bill without any late or installments
    Regards
    Suleman Ahmad
    Tel# 0476215796
    Mob#03346372644

  • Sir,

    I hope you receive this mail in the best of your health. sir I feel sorry that I have compliant for broadband I called at 1218 because I need to change the PTCL wire which is much damage and it have many joints in it. they asked me to give the application at exchange I wrote the application and went to exchange and hand over to the SDO he put the application aside and said me if we have some thing than we will change your wire (mean: we have no wire) I request him to please write a simple remarks on the application that we have no wire he suddenly raced on me and said I am not your bound to write remarks on it. I say I am not ordering you I just request you to put remarks on the application and give me back because I have avidence. He said me that you are maid and I reset your mind in a minute. I feel very shame that room is full of people and he is insulting me again and again. I said him with very cool mind that I give you bill and after that you give me service and I am bound to give you bill and you are bound to solve my problem. He again says you are maid and he also threats me again I will give you treatment and your mind will become normal. And I said sir I am in your office if you have treatment for me than give me that treatment he calls one of the well repute personality in our area that one person is asking for wire change and for remarks as well…………after some time he give mobile to me to talk that personality I talked with him . That personality is superior for us so I keep silent and came back.
    Please tell me what I can do? The time frame of wire change is two days after application but today is third day.

    Note: our connection is stared appro 10 year ago and wire had not change even a single time when ever I asked for wire change they demand for money or say that bring your own wire. My speed of broadband is very slow because of 5 joints in the wire. three months ago when I asked to SDO for change the wire he said team came and when your turn come your wire will also change but till now there is nothing. Please solve the problem because this problem makes the line dead almost once or twice a month. You may check I continuously pay bill without any late or installments
    Regards
    Suleman Ahmad
    Tel# 0476215796
    Mob#03346372644

  • Mari ptcl managment sa requst k mara issue solve kiya jay.
    ma na 1-2-2012 ko (0514534362) DSL lgwaya tha but us din sa aj tak 01-03-2012 ho gai ha par dsl proper work nai kar raha.
    ma na
    1236
    1218
    pr 15 bar complain krvai par ksi na koi tawaja nai di complain # (000802202012)
    ma na wah cantt min ptcl dairecter sa b is num par (0514903000) complain ki par unho na b koi tawaja nai di . mari ap logon sa iltaja ha ka mara issue solve keya jay.

    From: FARHAN NADEEM
    PH# 0514534362
    cel# 03422003362
    address : A.381 gulistan colony wah cantt.


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